Trusted Agent profile · Chester Le Street
★★★★★
1,812 reviews across 2 platforms
45 Front Street, Chester Le Street, DH3 3BH
Part of Robinsons, see every office.
Robinsons's office in Chester Le Street, at 45 Front Street, is rated 4.8 out of 5 across 1,812 reviews on two platforms, including 39 Google reviews rated 3.9.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Excellent service from valuation through to completion, I was kept informed of any progress during the process as I live 2 hours away
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
1/5
GoogleI would not recommend Robinsons, Chester-le-Street branch to sell a tent, let alone a house! 2 weeks after completion and im yet to get a call from them advising me of this. If I didnt have a great solicitor i wouldnt have been informed of anything. I always thought the estate agents role was to negotiate the sale of a property!!! I had to ring or call into their office for any updates. At one point the manager /valuer asked me if i was not in contact with my solicitor? Not meaning to be rude but exactly what was their role in the selling of my property?
4/5
GoogleCoffee / drink stop Stopped on way to and from Edinburgh on National Holiday trip. Lots of potholes in car park need mending and position of cafe coffee counter near outside door meant people were waiting outside to get in. Seems strange. However , we bypassed them and went in very pleasant bar area for a pint. Felt sorry for barman as he could not pull lager as it was so frothy, same problem on both visits so probably manager should sort that out. Otherwise pleasant enough and bar meals they were serving looked good.
5/5
TrustpilotSale of property
Robinsons Chester le Street handled the sale of a property for me. Michael listed the property within hours of the initial instruction. The branch generated over 20 viewings, multiple offers and it sold for over the asking price. Their Sunday accompanied viewing service is also very useful. Thanks to everyone at the branch.
Hi PaulWhat a great review. Thank you so much for your comments. I will pass on your good wishes to the team at Chester le street. They will be thrilled. Thanks again for posting your review.RegardsSimon
5/5
TrustpilotPersonal first class service.
Top marks for all of the staff at Robinsons, always pleasant, knew what they were talking about and kept us informed of what was happening all though our house selling process. Very professional staff, giving a personal, first class service. I would certainly recommend using them.
Hi TonyThank you so much for your review and very positive comments ref our Darlington Office. All the staff will be delighted to hear that you were pleased with the whole experience.Regards.Simon Wright.Director.
5/5
TrustpilotI would not hesitate to recommend…
I would not hesitate to recommend Robinsons, they have exceeded expectations. They were very helpful in selling our property and in particular in chasing up when required to keep the sale process moving. The staff were very helpful and friendly and I would like to say a big thank you to them all.
Hi BillThank you so much for your comments. I will pass them onto the staff. We are constantly trying to improve our service so this is great feedback.RegardsSimon
5/5
TrustpilotGreat experience
A big thank you to everyone at Durham Robinsons for your help and guidance whilst we have sold our house- very responsive and worked with us to get the best price
Thank you for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotExcellent Service.
Robinson’s held the key and made sure we were kept informed at all times. Once the property was sold Joy supported us and kept us informed about procedures.From the initial evaluation to the day the keys were collected we were confident with the service we received from the Robinson’s Team. Thank you.
Hi Ms StubbsThank you so much for your positive review and 5 stars ref our Darlington office. Joy and the team will be thrilled with how you felt about your dealings with Robinsons.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent professional staff
Excellent professional staffVery knowledgeable and polite Kept in touch throughout the process from start to finish Excellent all round highly recommend
Thank you very much for your kind words and for taking the time to share your experience with us! We're thrilled to hear that our team's professionalism, knowledge, and courtesy made a positive impact on your interaction with us. Kind Regards Keith Mason, Senior Manager
5/5
TrustpilotVery pleased with the professional…
Very pleased with the professional service we recieved from start to finish. All the advise they provided was invaluable. We were kept up to date with all developements and any issues. I would highly recommend Robinsons to anyone looking to buy or seel a property.
Hi Jim.Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotA very positive experience
Helpful and efficient, with feedback given on a regular basis. Maintained a steady stream of viewers, leading to a number of offers and ultimately, a buyer.Also dealt with the sale, to us, of another house, arranging additional visits as required. All in all, a very positive experience.
Hi Mr and Mrs Shilton,Thank you so much for your review and 5 stars. it is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotLovely people and very helpful from the…
Lovely people and very helpful from the start. All the way through from purchase to completion always on hand helping out. Went extra mile when things were tough all staff friendly and extremely helpful. I am never moving again but would recommend Robinsons to everyone i know.
Hi Mr and Mrs Lyons,Thank you so much for your review and 5 stars. It is great to hear your experience with our Stockton Office was a good one.Thanks again.Regards.Simon WrightDirector.
5/5
TrustpilotDarlington office was very informative…
Darlington office was very informative keeping us up to date all the time... even if there was nothing to report. Just by touching base made us feel everything was running smoothly. Joy in progressions was a star. Felt very much at ease with the sale of our house.
Hi JulieThank you so much for your very positive review and 5 stars ref our Darlington Office. All the staff will be delighted especially Joy who you mention has delivered a great service.Thanks again for posting your review.Regards.Simon Wright.Director.
1/5
TrustpilotSlow and Non-Ethical
Since the beginning of our application, this agency made everything slower than normal. They are always busy, sending one form taking more than days, and they are forcing us to sign consent form to share all personal information with the home let. It is compulsory to proceed application.
Hi SheratonThank you for your review. We do take very seriously all our reviews good or bad. We dont seem to be able to find you on our system so we can look into the problem. Can you please let us know which property this relates to?Thank you.Regards.Simon Wright.Director.
5/5
TrustpilotFirst Class Customer Service
I have used Robinsons at Crook and previously Spennymoor on several occasions in relation to buying, selling and renting properties. I have always found them to be very helpful friendly and efficient. The Staff are superb. I would have no hesitation in recommending this Estate Agent to anyone.
Hi Ken,Great review!!! Thank you so much. Good to hear the service has been exceelent at both Crook and Spennymoor. We are always trying hard to deliver good service across our 12 branches.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotExcellent well informed staff
Excellent well informed staff, the service is fast and efficient with a very friendly and a up to date phone call when ever there is any change in the process. Nothing is any trouble when you call . Very reliable estate agents, cant thank them enough. Sue / Dave Eardley
Hi Mr EardleyThank you very much indeed for your positive comments ref our Middlesbrough Office. The staff there will be delighted.Thanks again.RegardsSimon Wright.Director.
5/5
TrustpilotExcellent !! Robinsons Sedgefield
Excellent service !! All the staff were brilliant, friendly, and uplifting to talk to. We we're kept well informed throughout the process of the purchase and sale of our property. Very knowledgeable and helpful of all aspects. Thankyou so much Pamela x
Hi PamelaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotStress free from start to finish
I sold my house through Robinsons. The staff were extremely helpful throughout the entire process, going over and above to help me and my buyer. I also purchased my new home through them and received the same excellent service. Would not hesitate to recommend or use them again. Thanks!
Hi EmmaThank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
5/5
TrustpilotRobinson’s were always there
Robinson’s were always there, very responsive and active in all aspects of the sale
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Robinsons.
5/5
TrustpilotHouse Valuation
I would like to comment on both the professionalism and level of service received from Robinsons Estate Agents.Keith Mason, in particular, was knowledgeable and courteous, whilst completing a valuation on my property. I would definitely recommend this firm.
Thank you Janice, your kind words are very much appreciated. Regards Keith Mason, senior Manager
5/5
TrustpilotPleasant and helpful
I found them very helpful and ready to answer any questions I had. I was kept updated every step of the way which for me meant a lot as I needed to know what was happening. The ladies were very pleasant whether over the phone or in the office.
Hi Happy holiday makerThank you very much for you positive review ref our Hartlepool Office. The team there will be delighted.Regards .Simon WrightDirector.
4/5
TrustpilotA very good service
Overall, a very good service. Once a buyer appeared Robinsons were quick to work with our solicitor so that the sale was speedy. As the property was unoccupied and we did not live nearby they were efficient meeting and showing potential buyers round the house and passing on feedback.
Hi Mr and Mrs OmerodThank you very much indeed for your review and 5 stars. It is much appreciated.I will personally thank the team at Darlington for their god service.Regards.Simon WrightDirector.
5/5
TrustpilotFrom start to Finnish they were on the…
From start to Finnish they were on the ball regarding the sale of my property and every member was committed to selling my property Elaine / Nicki / Becki at the marton middlesbrough great service and very professional from Elaine who closed the deal .Thanks again Kind Regards Mr J Watson.
Hi JamesThank you very much for your positive comments ref your dealings with our Middlesbrough office. I am so pleased all went well and I am sure the staff will be delighted with your review and 5 stars. I will pass on your good wishes to the team.Thanks again.Regards.Simon Wright.Director.
5/5
TrustpilotI’d rented through Robinson’s
I’d rented through Robinson’s, so they were my first choice to rent out my flat. The staff have all been exceptionally courteous and helpful, and the service offered very supportive, so all the worries I had about renting out were dealt with by the team. I’d certainly recommend them.
Hi EdmundThank you so much for your very positive comments ref our Darlington Office. i will pass on your good wishes to the team on the rented side.Thanks again.Simon Wright.Director.
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