Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotI am so happy with the service I…
I am so happy with the service I received from Robinsons Sedgefield recently, Ryan, Sharon and Jade have all been absolutely amazing. It has been such a smooth and quick experience and they couldn’t of been any more helpful. I have bought my first house and Ryan has made the experience so special. I would highly recommend.
Emily · 2 June 2021
Agent replied · 16 June 2024
Hi Emily.Great review!! Thank you so much.The team at Sedgefield are making a difference with their excellent service. Ryan and his team are a pleasure to work with and as you have found they are always there to offer help.Thank you again for posting your review. It really does make a difference.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotSacha was exceptionally helpful when…
Sacha was exceptionally helpful when offering advice and support. Thank you!
Miss · 7 December 2020
Agent replied · 16 June 2024
Hi Miss Briggs,Thank you so much for your review and 5 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotGreat estate agents
A lot of the properties I was interested in viewing was with Robinsons, we spoke to there mortgage advisor to see what we could afford and get a mortgage in place, when we found the one we loved and wanted to buy we rang straight away communication was great and offer put in they made next steps clear throughout
Mrs · 11 November 2020
Agent replied · 16 June 2024
Hi Miss Pattison and Mr SnowThank you so much for your review and 5 stars. Great to hear your experience and that it was a positive one.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotMy experience great experience was great very…
My experience was great very professional and helpful staff.They all dealt with my queries without any hesitation at all times.Overall I would recommend them to all my friends and colleagues.
Anne · 16 February 2024
Agent replied · 16 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotHouse Sale
I have just completed the sale of my property using the Sedgefield Branch of Robinson's. Initial consultation was easy and the photo's and video produced definately helped sell the property. I had regular updates from the staff, Ryan/Jade/Sharon, and they assisted me pushing the solicitors for information on progress. Very satisfied with the service, would recommend.
Matt · 28 June 2021
Agent replied · 16 June 2024
Hi Matt,Thank you so much for your review and 5 stars. it is much appreciated. The team at Sedgefield will be delighted with your positive comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotFantastic company
Fantastic company. Claire in Lettings was very helpful and professional. Everything was deal with efficiency.
Ben · 1 February 2019
Agent replied · 16 June 2024
Hi BenThank you for your comments ref our Stockton office. The team will be delighted with your review and 5 stars.Thanks.Simon Wright.Director.
★★★★★ 5/5
TrustpilotThe Bishop Auckland branch of Robinsons…
The Bishop Auckland branch of Robinsons: Robinsons did an excellent job marketing the sale of my property. The whole team of Lynn, Allyson, Jamie-Lee and Zoe provided me with a friendly, quality service during this quite stressful period (August thro' to December 2022).David Ayling
David · 19 January 2023
Agent replied · 16 June 2024
Thank you very much for taking the time to post your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotGreat service
Right from the start I was satisfied with the service provided. The photographs taken of the property and presentation were first class. The sales teams kept me informed at all times and dealt with all queries professionally and with good humour. I would definitely use them again.
MN · 12 September 2022
Agent replied · 16 June 2024
Thank you for your review of our Chester office, its very much appreciated by the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 1/5
GoogleThey are the worst agency in the world. Very racist. I have been in uk for 5 years and had loads of property on rent but never had any issue. This is the agency that have eaten up my deposit for no reason at all.
Ali · 25 November 2024
★★★★★ 4/5
TrustpilotGood service
Joy was always very quick to respond to emails and gave good sound advice.
Caren · 25 April 2019
Agent replied · 16 June 2024
Hi CarenThank you for your review and 4 stars. It is much appreciated.Regards.Simon Wright.Director.
★★★★★ 1/5
TrustpilotStill unresolved.
Hi Simon,As you might be able to tell from this review and my previous review, the issue has clearly not been dealt with.And now you are stating something that hasn't actually taken place.The review you most recently replied to does state that the situation remains unresolved, if you had read it. As I'm sure others have.
Dzintra · 14 April 2021
Agent replied · 16 June 2024
Hi Dzintra,This matter is now closed. I have taken steps through Trustpilot to have your continuous posting of reviews blocked.RegardsSimon Wright.Director.
★★★★★ 5/5
TrustpilotNot a fan of Estate Agents in general…
Not a fan of Estate Agents in general if truth be told but I dealt with Robinsons as they were the agents selling the property I eventually bought and they were actually ok. Didn't really have to chase them up about things and everyone there was very polite and nice to deal with and the chap who did the viewings was very good.
Elizabeth · 9 August 2018
Agent replied · 16 June 2024
Hi ElizabethGreat to hear that your experience with Robinsons was a positive one.Thank you so much for your comments.they are appreciated regardssimon
★★★★★ 5/5
TrustpilotFantastic team who helped us sell our…
Fantastic team who helped us sell our house in just one day. Thank you Robinson’s
Mr · 1 August 2018
Agent replied · 16 June 2024
Hello Mr and Mrs Hoggthank you so much for giving us a 5 star review. it is much appreciated.kind regardssimon
★★★★★ 5/5
TrustpilotExcellant service we have recieved from…
Excellant service we have recieved from lettings and selling ,staff especially claire have been very professional,supportive keeping us up to date on the progress no matter how many calls i make they are very polite and effiicient in their roles.We would recomend Robinsons to all our friends becasue of the service we have been experianced .
Sharon · 25 March 2021
Agent replied · 16 June 2024
Hi Sharon,Great review!! Thank you so much. It is lovely to hear such positive comments. All the team at Crook will be delighted.Thanks again.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotDuring a long period of time to…
During a long period of time to purchase a new home the office staff from Robinsons have been very helpful. The weekly phone calls have been great and kept me informed of how the purchase is moving on. Thank you to all the staff and during these difficult times for the time they have given me.
Henry · 23 March 2021
Agent replied · 16 June 2024
Hi HenryThank you so much for your review and 5 stars. All the staff at Hartlepool will be delighted with your positive comments. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
Trustpilot5* service from Sedgefield branch of…
5* service from Sedgefield branch of Robinson's. Fantastic photography and communication by Ryan in selling our home. Brilliant expertise by the rest of the team by Dani and Sharon with assisting in selling and purchasing of new property. I would definitely recommend to others.
HW · 12 December 2022
Agent replied · 16 June 2024
Thank you very much for your review, it means a lot to the team. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotRobinsons have done a fantastic job…
Robinsons have done a fantastic job over the Covid pandemic selling my mothers estate. They have been sympathetic and professional throughout the process and dealt with every aspect for me. Sale agreed within days of going on the market, which was down to their advice and knowledge of the market. My thanks to the whole team. LW Hartlepool
Mr · 26 August 2020
Agent replied · 16 June 2024
Hi StuThis is a great review!!Thank you so much. The team at Hartlepool will be thrilled with your positive comments.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotWe have used Robinsons (Spennymoor…
We have used Robinsons (Spennymoor office) to sell our home and also to purchase our new home and the service is absolutely second to none. We dealt with the manager Sam & the girls in the office and they were so patient & informative and I wouldn’t hesitate to use them again!
Shannon · 26 November 2021
Agent replied · 16 June 2024
Hi Shannon. Thank you very much for your 5 star review of our Spennymoor team. Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotHappy Customers
The Crook team were very helpful and often went out of their way to make sure that Tina and I were aware of what was happening. By e-mail or text or face to face as both of us are deaf. Considering how long it took to complete the sale. Well done to them for their patience.
Ian · 12 February 2021
Agent replied · 16 June 2024
Hi Ian and Tina,Thank you so much for your review and 5 stars ref our Crook Office. All the team there will be thrilled with your positive comments.Regards.Simon Wright.Director.
★★★★★ 2/5
TrustpilotMultiple issues with the house
Multiple issues with the house since i moved in (broken boiler, shower leak, damp, bad electrics) 4 months later only one of which has been fixed. Because of the damp i am having to bin my belongings next to the wall where the damp has spread as they are mouldy
Emily · 26 February 2022
Agent replied · 16 June 2024
Thank you for your review Emily. We have tried to contact you for further information, but without success. If you could provide more information to info@robinsonsdurham.co.uk, I would be happy to look into this for you. Kind Regards Keith Mason, Senior Manager
★★★★★ 5/5
TrustpilotRobinson’s have been absolutely…
Robinson’s have been absolutely fabulous. The staff have been really amazing. Very supportive through a difficult process. They have kept me up to date at all points of the sale and been very good at chasing up solicitors etc. They have answered my telephone calls courteously and been very responsive to any queries. I would highly recommend.
Sylvia · 13 October 2020
Agent replied · 16 June 2024
Hi SylviaThank you so much for your lovely review and 5 stars ref our Hartlepool Office. The staff will be thrilled with your positive comments. i will pass on your good wishes to them all.Thanks again.Regards.Simon WrightDirector.
★★★★★ 5/5
TrustpilotRobinsons Estate Agency Sedgefield
We have worked recently with Ryan, Sharon and Danni at Robinson’s Estate Agency in Sedgefield. They were always well informed, professional and friendly.I can highly recommend them. Judith Watson
Stan · 17 January 2024
Agent replied · 16 June 2024
Thank you for dedicating your time to share your review; it holds significant value for our team. Warm regards, Keith Mason, Senior Manager.
★★★★★ 5/5
TrustpilotThanks for good communication in the…
Thanks for good communication in the buying process. It’s never easy buying and selling and especially more difficult when government changes stamp duty windows . We found the team very good and respectful at all times. It’s a credit to those people who work there - keep up the good work and thanks again.
Mark · 3 June 2021
Agent replied · 16 June 2024
Hi MarkThank you so much for your review and 5 stars. It is much appreciated.All the team at Hartlepool will be delighted. I shall pass on your good wishes to them all.Regards.Simon Wright.Director.
★★★★★ 5/5
TrustpilotCatherine at Robinsons Hartlepool has…
Catherine at Robinsons Hartlepool has been exceptional during my purchase-can't thank her enough
Samantha · 8 February 2019
Agent replied · 16 June 2024
Hi SamanthaThank you so much for your review and 5 stars. It is much appreciated and the staff at Hartlepool will be delighted with your comments.Thanks again.Simon Wright.Director.
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