Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service by Vicky and staff at J W Woods at Chester-le-Street. Everything smooth and professional. Many thanks
Thank you for your feedback! We're so glad Vicky and the team provided smooth and professional service.
5/5
TrustpilotExcellent from first call through to…
Excellent from first call through to valuation, viewings, negotiations of offers, sale of house. Communication second to none. Whole process stress free as a result. Would use again and recommend to family and friends
Hi Helen. Thank you so much for taking the time to leave us a 5 star review. It was a pleasure reading your feedback and we are delighted that you were happy with our service.
5/5
GoogleKept up to date with all viewings, and on the 3rd viewing an offer was made which we accepted,house only been up for sale for 3 weeks, brilliant.
Thank you for your review, it is very appreciated.
5/5
TrustpilotI have dealt with j.w.woods quite a few…
I have dealt with j.w.woods quite a few times over a period of a few years for selling property and purchasing properties and have always had a fantastic and professional service.
Thank you so much for your continued trust in JW Wood! We're delighted to hear you've consistently received fantastic and professional service over the years.
5/5
GoogleWoods have been fantastic start to finish especially Tracey who has gone out her way to help make the purchase as smooth as possible. She was very prompt replying to emails and calls.
Hello Elle-Lea, thank you for your review and your kind comments about the service you have received from our Chester le Street office. Tracy is a long term and experienced negotiator and it is very encouraging to her and her colleagues to … More
5/5
GoogleAbsolutely amazing service , sold out house within 1 month nothing was too much great bunch of ladies would defo recommend and use again if needed
Thanks for the great review Emily. Your property generated lots of interest and it’s been a pleasure handling the sale.
5/5
TrustpilotAll the staff we dealt with were…
All the staff we dealt with were excellent and went out of their way to be helpful; nothing seemed to be a bother. While being extremely friendly they were at the same time professional.
Thank you so much for your kind words! We’re thrilled to hear that our staff made such a positive impression and went out of their way to help. Providing friendly, professional service is something we strive for every day, so your feedback truly means a lot to us.
5/5
TrustpilotExcellent
The staff have been extremely helpful, I’m purchasing my first property and they’ve help me every step of the way. Can’t fault their communication, nothing has been to much trouble, and would definitely recommend them to others
We love your detailed review thank you. Its great to know that you were happy with the service our team were able to provide.Have a great Christmas and New Year.
5/5
GoogleFound our home through this estate agents. Lovely girls in office. Especially Jill and Chloe. Thank you.
Hi Deborah, thank you for your review. We will make sure Jill and Chloe see your comments.
5/5
GoogleWhilst completion may be a little way off we have had the sale of our property agreed and very quickly. JW Wood have been very professional throughout from the day we called in to the Chester shop to set up the sale, to the visit by Adrian for the valuation and photography, and to the accompanied visits of potential buyers which we were always advised of in advance and also any outcome/feedback afterwards.
5/5
GoogleProfessional and swift service. Jill Gowland and her team kept me upto date throughout - looking forward to Christmas in our new home! Would certainly recommend.
Thank you for the review Grant. That’s a great property you have bought and Jill was happy to help you getting the deal done.
1/5
TrustpilotDon’t bother even looking
Unbelievable experience trying to secure student housing for 23/24. Was told we couldn’t get any information and had to wait for the properties to launch. Checked website every 10 minutes every day. They launched and instantly every one of the 100 plus properties already had applications on. How is that even possible? Terrible agent.
5/5
GoogleVery helpful and kept in the loop throughout. Especially Jill who is helping to maintain our sanity during our prospective move from France.
Hi Geoff. Thanks for the Five Star review which is much appreciated. It’s certainly much harder for you moving from France, so Jill is really pleased to have helped you.
5/5
GoogleI've had a brilliant experience dealing with Tracy Bowen and the team! Tracy has supported me every step of the way and has been on hand to answer all of my questions. The process has been really smooth and I couldn't have asked for better service! Thank you.
5/5
GoogleChloe and the team were exceptionally helpful and polite. Would certainly recommend Woods to prospective sellers/buyers
Thanks for the 5* review, we’re very grateful.
5/5
TrustpilotGreat Experience
Fantastic experience with JW Wood as my letting agents so far! Great and prompt communication and Paul, Gill, Charlotte and the team are always friendly and professional. As a landlord, it's been a pleasure letting my properties with them. A* ~ André
5/5
TrustpilotFrom our first contact with Sarah…
From our first contact with Sarah Graham, (who was really helpful from us first making enquiries to our offer being accepted) to our completion which was handled by Amanda Killops we were kept informed throughout.
Thanks for sharing a named review. Both Sarah and Amanda will be pleased to read your comments.
5/5
TrustpilotSuper service
Great service from valuation to sale to agreed sale ...kept informed and very efficient
Thank you for your kind words! We're delighted to hear you found the service efficient and well-communicated from start to finish. Wishing you all the best.
5/5
GoogleThis JW Wood team helped sell my previous house. Adrian Siddall professional from the start. Chloe Rodgerson’s help and reassurance along with Tracy Bowen was outstanding. …
Looks like this sale was a real team effort with everyone playing their part. Thank you for leaving us a great review and we look forward to working with you again in the future.
5/5
TrustpilotThe staff were so professional
The staff were so professional. They guided you through the process and always helped when questions were asked. I would recommend friends in the future.
Good morning Mr Burns. Thank you for your 5 star review and we are grateful for any recommendation you make on our behalf.
5/5
GoogleWe had a great experience, they were all very helpful and we had quick and efficient assistance in this process.
Thanks for leaving our Chester team a review. If we can assist in any way please let us know.
5/5
GoogleGreat service all round. Chris is very friendly and informative for the viewings. Could not fault JW Wood.
Thanks for the review Jason. Really pleased to have been of service to you. You’ve picked a great house and I’m sure you’ll be happy there!
1/5
FacebookMy son rented a shared house and was charged for repairs that your contractors did the damage to but being a young lad he just paid for the damage and then this year when he had finished at university you done the same you gave him a stained mattress at beginning of tenancy then charged him for it when it was second hand you have not answerd any of our calls this is abuse of the vulnerable in society the young with nowhere to live your company is absolutely disgraceful i will carry on with my quest for the money back its appalling in this day and age a company like yours does this do not use this company .... more to come
There must be some kind of way to complain ? I would seek legal advice personally absolutely disgusting 😠
5/5
GoogleWas a pleasure dealing with JW Wood in the purchase of a property for my Mother in Law. In particular, special thanks to Tracy, who kept us fully informed throughout and in a very timely manner. We highly recommend them. Many thanks.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
