Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAn absolutely crooked student rental…
An absolutely crooked student rental agent.
Beware, they claim against deposit for redecoration of rooms that are handed back in exactly the same state as received, claim for damage that was present but hidden when you move in, and change your checkout form from that you sign when checking out, when you dispute this with TDS.
Keep all documentation, take photos and video everything at check in and out, but ideally avoid the agent in the first place.
S · 20 October 2023
★★★★★ 5/5
GoogleJW Wood have been excellent to deal with during the initial phase of the house purchase. Really prompt responses form the whole team. Tracy Bowen was particularly helpful and was just what I needed as proceeding through what can be an …
Nicole · 8 October 2022
★★★★★ 5/5
TrustpilotAll the staff at JWW are very helpful…
All the staff at JWW are very helpful and supportive I am 84 after all!
Mr · 2 April 2025
Agent replied · 4 October 2026
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that you’ve found our team to be helpful and supportive throughout your time with us.
Your trust in us means so much, and it’s always our goal to ensure that every customer feels valued and cared for, no matter their circumstances.
★★★★★ 1/5
GoogleTerrible experience from start to finish avoid this agent at all costs
Darren · 8 May 2025
Agent replied · 8 May 2026
We're sorry to hear about your experience and truly regret that we didn’t meet your expectations. We’ve already invited you to speak with our branch manager to discuss your concerns in more detail and see how we can resolve the issues. Please note that some delays were unfortunately beyond our control, as they were related to conveyancing and solicitors.
★★★★★ 5/5
TrustpilotStudent properties full for 25-26
Danielle has secured tenants for my two student properties for the 25-26 academic year giving me peace of mind going forward. Excellent service. Well done!
Timothy · 14 November 2024
Agent replied · 24 December 2024
Thanks for taking the time to leave a review. We look forward to helping you again next year.
★★★★★ 5/5
GoogleVery professional friendly service I would recommend woods to everyone, they kept me up to date with my sale of my house every step and also sent me properties which may have been of interest .
Susan · 13 May 2024
Agent replied · 15 June 2024
Thank-you for your 5* review, its very much appreciated.
★★★★★ 1/5
GoogleDefinitely not worth the money I paid them to sell my property. Very little contact once I’d received an offer which was from the first person who walked through the door within 1 week of being on the market. The after care was poor, the …
Simon · 8 October 2023
Agent replied · 15 June 2024
Hello Simon. Thank you for taking the time to leave a review. It is very disappointing to read that you were unsatisfied with the service provided. We were very pleased to achieve a sale so quickly. Our aim is to market properties to the … More
★★★★★ 5/5
Google"Quality Service "
Very pleased with the service from JW Wood. Adrian was very professional the …
Barry · 8 October 2021
Agent replied · 15 June 2024
Thank you for your review. Adrian, Vicky and the team our encouraged by your kind comments.
★★★★★ 5/5
TrustpilotSarah at JW is excellent
Sarah at JW is excellent, proactive and helpful. Highly recommend her for help problem solving.
Clare · 28 March 2025
Agent replied · 4 October 2026
We might be biased but we agree! Thanks very much for leaving a review and awarding a 5 star service rating.
★★★★★ 5/5
GoogleI have just purchased a home through Jw wood and I must say they are so helpful, Tracy B handled the negotiations brilliantly, and I was over the moon with how quickly she returned my calls and kept me updated with the processes I would definitely recommend JW wood to anyone.
Kate · 13 May 2023
Agent replied · 15 June 2024
Thanks for the positive feedback Kate and the kind recommendation. Tracy is vastly experienced and negotiating a purchase is definitely one of the most rewarding parts of the job! We look forward to helping you all the way through the process.
★★★★★ 5/5
GoogleWe have always used j w wood as they offer friendly and professional advice and offer excellent service, from first point of contact they are helpful, polite ,very caring and try their very best for you which is why we highly recommend them and wouldn’t waste time using another agent .
Joanne · 13 May 2023
Agent replied · 15 June 2024
That’s a great review Joanne. Repeat business and recommendations are the best compliments we can hope for so thank you for your kind comments.
★★★★★ 5/5
GoogleVery helpful staff especially Chris who showed me around the property and Jill Gowland who is overseeing the purchase
David · 13 May 2024
★★★★★ 5/5
GoogleVery pleased with the service we have received from J W Woods. Feedback received on every viewing with information given on the prospective purchasers. Property sold within 2 weeks.
I would definitely recommend them.
Alison · 13 May 2024
Agent replied · 15 June 2024
Thank-you for your 5* review, its very much appreciated.
★★★★★ 5/5
GoogleGood customer care and easy to contact anytime
Alan · 13 May 2025
Agent replied · 26 August 2024
Thank you Alan. It was good to get so many offers on your property and we hope you and Angela will be happy in your new home.
★★★★★ 5/5
TrustpilotExcellent Service
Sarah and Julie at JW Woods have been very proactive and helpful knowledgeable and very good communicating with me.
Mrs · 19 December 2024
Agent replied · 24 December 2024
A big thank you from both Sarah and Julie for your kind words and both are very pleased to read your 5 star review.
★★★★★ 5/5
TrustpilotFriendly and easy to deal with.
Friendly and easy to deal with.
Very happy with service.
Dave · 15 April 2025
Agent replied · 4 October 2026
Thank you for the 5 star review. Let us know if we can assist in any other way.
★★★★★ 5/5
GoogleExcellent service by the whole team, in particular Tracy Bowen and Amanda Killops - thanks again!
Phil · 13 May 2024
★★★★★ 5/5
GoogleReally friendly service, great, quick communication and so easy to work with. We're buying a property with JW Wood, our only regret is that we didn't sell our current property with them.
Beverley · 13 May 2024
Agent replied · 15 June 2024
Thank you so much for your kind words! Its much appreciated
★★★★★ 4/5
GoogleJW Woods have acted for us on a few sales and have always been helpful, communicative and have offered sensible advice when bids were received. Two of our properties were very difficult to sell but JW Woods remained patient and secured …
Edward · 8 October 2023
Agent replied · 15 June 2024
Thank-you for your review, its very much appreciated.
★★★★★ 5/5
Googlevery professional service all round
Andrea · 10 June 2025
Agent replied · 27 July 2025
Thank you for your kind words!
★★★★★ 5/5
TrustpilotFiona Sheach at the letting agent JWW…
Fiona Sheach at the letting agent JWW Was a great letting agent. Very professional and helpful, explanation in depth.
Adedapo · 9 December 2024
Agent replied · 24 December 2024
Thank you for the 5 star Trust Pilot review.
★★★★★ 5/5
GoogleFirst class service from an excellent agent!
We would like to say a huge ‘Thank you’ to Tracey Bowen for being highly organized, proactive and professional in the sale of our property.
We really appreciated her prompt, friendly response to any of our queries which led to our house being sold within the week.
Highly recommend.
Kevin · 16 June 2022
Agent replied · 15 June 2024
Thanks Kevin. Our job was made a lot easier because your house and gardens are amazing! A great result with a happy buyer too! Thanks for your recommendation.
★★★★★ 5/5
TrustpilotAlways get excellent service and…
Always get excellent service and feedback, pleasure to do business with.
Gouldsborough · 24 March 2025
Agent replied · 4 October 2026
Thank you for leaving us a 5 star review. Please reach out if we can assist in any other way.
★★★★★ 5/5
TrustpilotJust easy to deal with
Just easy to deal with, prompt feedback
Mike · 4 May 2025
Agent replied · 4 October 2026
Short n sweet but great review thank you!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
