Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
GoogleJW Wood is always very professional and helpful. Chloe and Tracy have always been so friendly and polite when I have communicated with them regarding purchasing a property. Chris has also been amazing when showing us around properties. Great customer service by the team!
Your comments are much appreciated by all the team here at Chester le Street Alex. We look forward to handing you the keys to your wonderful house.
5/5
TrustpilotManage my lettings property very well.
Thank you!
5/5
GoogleThank you to the sales team for providing a great service. Tracy's fantastic communication and professionalism and Chris with his amazing knowledge of the property we viewed. …
Dear Mr & Mrs Merchant, thank you for your kind words and 5* review. It's great to know you have experienced our wonderful 5* service.
5/5
TrustpilotVery professional
Very professional, friendly and efficient.
Thanks for sharing your feedback and a positive experience with our team.
5/5
Trustpilotbrilliant service professional prompt
Many thanks for taking the time to leave us a 5 star review.
5/5
GoogleI'm on with buying a property right now through J W Wood at Chester-Le-Street. Both Tracy Bowen and Chloe Rodgerson at this branch are absolutely the very best. Truly helpful, very informative and knowledgeable about their properties and …
Monika thank you for your exceptionally kind words, which you know mean the world to Tracy, Chloe and Chris. It’s always an absolute pleasure to work on your behalf.
5/5
GoogleAdrian and his team where simply fantastic. They were professional and courteous at all times. From the initial appointment where Adrian took our property details, which included very carefully thought photographs which I was able to proof …
5/5
GoogleGreat service from all of the team, especially Adrian and Chloe. Have been very attentive, knowledgeable and got our house sold quickly, above the asking price!
5/5
GoogleAmazing Service From JW WOOD A Special Thank You to Chloe A Real Star Performer ⭐️⭐️⭐️⭐️⭐️
5/5
FacebookFirst time selling my house & JW Wood at bishop Auckland have been excellent. Nothing is ever too much trouble especially as selling a house can be very stressful! Ryan has been our contact at bishop & cannot fault the service.
5/5
GoogleWe cannot fault the service from JW Wood & Tracy Bowen in particular. From making the initial enquiry through to our offer being accepted Ms Bowen has made the whole process easy & herself available for any queries we have had. We would highly recommend them.
Thanks for your review. Tracy and her colleagues appreciate your comments and hope you enjoy living in your new home. Please stay safe.
5/5
GoogleVery friendly professional estate agent who has kept us informed with weekly updates. Would highly recommend
Thank-you for your 5* review, its very much appreciated.
5/5
GoogleSecond time we’ve used JW Woods, customer service is second to non with Tracy and Chloe orchestrating our sale perfectly. They’re always happy to help and keep you up to date on sale activities - professional and personal in equal measure. All round great service.
Dan, our team at Chester le street were delighted that you came back to us many thanks and stay safe.
5/5
GoogleExcellent service from Adrian and the team in the Chester-le-Street branch and when an offer was accepted the marvellous Christine took over. Wouldn't hesitate to recommend them and would happily use them again
5/5
GoogleProfessional team, from Chris who showed us around the property to Jill in the office who kept us updated and guided us through the process, as well as Adrian the Manager. Friendly, professional; and knowledgeable team. Would highly recommend them.
Thanks for your comments Clare. As recommendations account for so much of our business, it’s great to hear you have been so happy with our team.
5/5
GoogleThroughout the process of selling a house with J. W. Woods I have experienced very professional service. Tracey has kept me up to date regularly, and been very friendly and reassuring. I appreciated the regular text updates on viewings.
Thank you for the 5 star review. We look forward to working with you again in the future.
5/5
GoogleAbsolutely fantastic service, Gill was just fantastic and was in contact all the time to keep me up to date with information. Would definitely use Woods again
5/5
GoogleI can honestly say that we have been nothing but impressed by the level of service we have received from the JW Wood team at the Chester-le-Street branch in the sale of our property in under a week of being marketed. …
Once again a success story made possible by team effort and great communication between all parties. Many thanks for the great and detailed review which our team truly appreciate.
5/5
GoogleI am only half way through my sale so to speak but my experience with JW Wood Chester-Le-Street has actually been wonderfully pleasant. Not even in just one aspect, their communication overall has been second to none. I would like to …
Thank you so much for the review. We have passed your feedback on to Tracy and her colleagues and we know they will be delighted to read your kind words. Many thanks.
5/5
GoogleI experienced nothing short of a first class service from the JW Wood team during the purchase of my first home, which, I would like to add, wasn't the easiest of processes! I felt extremely reassured throughout and was always impressed …
Thank you so much for taking the time to leave us such a great review Ellis. Gill and Chloe will be especially pleased that their efforts helped you secure your first home. We wish you every happiness there.
5/5
GoogleReally impressed with JW Wood throughout the process of buying our bungalow. Nothing was too much trouble from wanting to view the property a number of times to answering our queries of which there were many. Special mention and thanks to …
Thanks for your brilliant review Linda. A special thank you from Gill who does such an amazing job in our after sales department. Enjoy your new home you have bought a very special bungalow and we are sure you will be very happy there.
5/5
GoogleBrilliant service from a very thorough valuation by Julian to both Tracey and Chloe based in Chester Le Street branch.They kept us updated regularly and the property sold within 2 weeks. Will certainly use again.
Thank you Carole. It’s been a pleasure working with you and your property was a great addition to our portfolio.
5/5
GoogleFrom start to (the almost finish of selling our property) JW Wood have been excellent. They have been professional, they have kept us updated in terms of buyers and the ongoing progress during the sale process. Their customer service has …
Hi Melanie, many thanks for both the review and recommendation. Everyone at our Chester le Street office tell us that you were a pleasure to work and we hope to cross paths again in the future.
5/5
GoogleAlthough early days in my purchase I could not fail to be impressed with both Jill and Tracy. The way they have shown friendly yet professional approach and service, always keeping me informed and aware of progress etc. Thank you both.
We have everything crossed that everything goes smoothly. Remember if you have any questions please do not hesitate to get in touch.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
