Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
FacebookI've just sold a property with the chester le street branch. This wasn't a straight forward as most house sales. They were fantastic. I was kept informed about all the problems that popped up. Everything was handled with respect and diplomacy right up to the end. Thank you everyone . Job well done.
5/5
GoogleCannot praise this team enough - from start to finish they were marvellous: kind, polite, engaged, patient, on-the-ball and obviously kept one another informed. No matter who you spoke with at the Chester-le-Street branch, they knew our …
Wow what a detailed review! Our sincerest thanks for the time it must have taken to leave this review and our team are made up with your comments.
5/5
GoogleWe've been dealing with Tracy whilst negotiating the purchase on a property. And she's been quite frankly amazing. Thank you so much for all of your help - putting in extra work for us over the Christmas and New Year period. THANK YOU!
Thank you for your kind words and glowing 5* review.
5/5
TrustpilotLauren took ownership of getting my…
Lauren took ownership of getting my property rented out, very professional and good work ethics.
We are pleased you had a great experience and we look forward to working with you in the years to come.
5/5
GoogleAfter seeking quotes from three estate agents we decided on Woods because we had used them before but we were also impressed by their sensible market strategy and strategic planning to selling our home. Once on the market the Team were …
Thank you for your kind review Jane, best wishes.
5/5
GoogleFantastic communication from our 1st contact regarding the property sale to bid being accepted. Tracy has been great and really helpful. Thank You Shaun & Gemma
5/5
GoogleWe asked JW Wood to handle the sale of our property, and had good, efficient and supportive service from a team of people who knew what they were doing and understood the local property market and customer baser. They also had empathy with you as the vendor. Very pleased with the service we got from them.
Hello John, thank you for your review. We have a very experienced team in Chester le Street and it really encourages them when a client takes the trouble to send a 5 star review. We at JWW are very grateful.
5/5
TrustpilotJust absolutely phenomenal service from…
Just absolutely phenomenal service from all the staff from start to finish, thank you for all your help and support
Thank you so much for your kind words! We're thrilled to hear that you had a phenomenal experience with our team from start to finish. Your appreciation means the world to us, and we're delighted that we could provide the help and support you needed. If you ever require assistance again in the future, don't hesitate to reach out. Thanks once more for choosing us and for taking the time to share your positive experience!
5/5
GoogleI highly recommend using J W Wood as they offer a truly professional and friendly service. Vicky and Tracy have been wonderful and helped me to find and secure my gorgeous new home. They are always there at the end of the phone to answer any queries and have been so efficient throughout. Thank you!PositiveResponsiveness, Quality, Professionalism
Thank you very much for the 5 star review. Vicky and Tracy will be delighted to read your kind words.
5/5
GoogleVery efficient, sold my house in days. Accessible and happy to help. Lots of communication with Jill Gowland and nothing was too much trouble. Very pleased.
Thank you for sharing your experience and for your kind words.
5/5
GoogleBrilliant service from all the team when selling my house especially Tracey Bowen who kept me going when my first sale fell through. I really could not have asked for more from them. I will definitely recommend them to anybody thinking of selling.
5/5
GoogleFrom our initial meeting with Adrian, who carried out the survey and valuation, and took all photographs to enable a superb presentation, then dealing with Chloe and Tracy who handled everything whilst maintaining a good sense of humour, we have received a very professional service. Highly recommended.
Thanks for your review and recommendation James. It has been a pleasure working with you in selling such a fantastic property!
5/5
GoogleBusy selling my fathers house through jw wood in Chester Le street and I’m very impressed with the service I’ve received. Chloe in particular has kept me fully informed on every step of the way, explaining the processes and procedures clearly. Her manner has been friendly and helpful throughout.
Chloe is a very experienced negotiator and never disappoints with providing a first class service. Its because of reviews like this that it all makes it worthwhile so thank you.
5/5
TrustpilotVery good company they delivered what…
Very good company they delivered what they said they would. Simple.
Short and concise. Thank you for the review.
5/5
TrustpilotVery helpful
Really helpful from the point of contact Very responsive to questions and queries
We are very grateful for your 5 star review. We are pleased you were happy with our service.
5/5
GoogleVery efficient, sold my house in days. Accessible and happy to help. Lots of communication with Jill Gowland and nothing was too much trouble. Very pleased.
Thank you for sharing your experience and for your kind words.
5/5
GoogleI have been in the process of buying a house from jwwood for the last 6 months , it's been a very trying time , I was lucky enough to have gill anderson with me every step of the way and I can honestly say, hand on heart I really couldn't …
Hello Debra. Thankyou for your 5* review. It can be very difficult when there is a long chain and I am pleased to note that Chloe and Gill were able to help during this difficult time. They will be encouraged by your kind comments, many thanks and stay safe .
5/5
GoogleWhat an absolutely FANTASTIC , friendly, supremely efficient and very very professional team at J W Wood's. These guys and gals have been in the area for decades, they've been together as a team for that time as well! They're very much a …
Hi Dav. Thanks for your wonderful review. It’s a real compliment to receive such kind words from yourself and from Monika, particularly as you develop fantastic properties, and know the business inside out.
5/5
GoogleEveryone I have spoken to at JW Wood has been professional as well as helpful and supportive and they have made the process of marketing my house and finding a buyer stress free. The communication has been excellent and quick, nothing has been any trouble to them.
What a wonderful review - thank you very much and our team will be delighted to read your comments.
5/5
GoogleTracy Bowen and her team at woods made everything very simple for us to purchase our property can't thank them enough
5/5
GoogleCant express enough how impressed i am and continue to be with the service provided by all at the J W WOOD Chester le Street branch. Absolutely fantastic customer service and support offered throughout the process of buying and selling and …
Thank you so much for your kind review Dionne. We were delighted to get your house sold and secure the house you wanted within such very tight deadlines.
5/5
GoogleJW Wood have provided a fantastic service when I sold my home. A normally 'stressful' time has been made so much easier thanks to the amazing support from Tracy, Chloe and Adrian. Thank you guys!
It’s been great working with you Conner. All the best for your new adventure in Australia!
5/5
TrustpilotFantastic
Fabtastic, knowledgeable staff, very keen to support. Communication was great.
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with our knowledgeable staff and that their support and communication met your expectations.
5/5
GoogleGood service professional and polite at all times . Would be happy to do business again in the future.
Hi Helen, many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
