5/5
GoogleWe had a great experience, they were all very helpful and we had quick and efficient assistance in this process.
Agent replied · 8 May 2026
Thanks for leaving our Chester team a review. If we can assist in any way please let us know.
Trusted Agent profile · Chester Le Street
Verified
JW Wood Chester Le Street reviews
★★★★★
472 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 472 reviews on three platforms, including 257 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
257
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
197
Reviews on Trustpilot
Business-wide
About JW Wood Chester Le Street
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
Google5/5
GoogleGreat service all round. Chris is very friendly and informative for the viewings. Could not fault JW Wood.
Agent replied · 15 June 2024
Thanks for the review Jason. Really pleased to have been of service to you. You’ve picked a great house and I’m sure you’ll be happy there!
1/5
FacebookMy son rented a shared house and was charged for repairs that your contractors did the damage to but being a young lad he just paid for the damage and then this year when he had finished at university you done the same you gave him a stained mattress at beginning of tenancy then charged him for it when it was second hand you have not answerd any of our calls this is abuse of the vulnerable in society the young with nowhere to live your company is absolutely disgraceful i will carry on with my quest for the money back its appalling in this day and age a company like yours does this do not use this company .... more to come
Agent replied · 22 February 2025
There must be some kind of way to complain ? I would seek legal advice personally absolutely disgusting 😠
5/5
GoogleWas a pleasure dealing with JW Wood in the purchase of a property for my Mother in Law. In particular, special thanks to Tracy, who kept us fully informed throughout and in a very timely manner. We highly recommend them. Many thanks.
4/5
GoogleThank you to Tracy for her efficient and polite service
Agent replied · 15 June 2024
Thank you for taking the time to leave a review. We hope to work with you again.
5/5
TrustpilotHouse Sale
Had a roller coaster ride with a sale but nothing was any trouble for team,kept me informed and upto date.Thank you again
Agent replied · 4 October 2026
If only everything in life was simple! Its the end result that counts and thank you for your trust in us getting you to the end of a successful sale.
5/5
GoogleExcellent service from the Chester le Street team when it came to selling our house, would.highly recommend.
Agent replied · 26 August 2024
Thank you for your great review!
5/5
TrustpilotVery professional
Very professional Covered all the bases Provided updates at every point of purchasing the property and letting out to tennants
Agent replied · 4 October 2026
Thank you so much for your wonderful feedback! We’re delighted to know you felt well-informed during every step of purchasing the property and letting it out to tenants. Providing clear updates and ensuring every detail is covered is something we take great pride in. It’s fantastic to hear that our communication and thorough service made a difference for you. Thanks again for choosing us, and we’re here if you need anything in the future!
5/5
TrustpilotJWWood a professional service .
JWWood are always professional and give an honest and friendly service. They process documentation quickly and efficiently through to completion allowing both landlords and tenants to meet their goals . Highly recommend.
Agent replied · 24 December 2024
Thank you so much for your kind words and recommendation! We're delighted to hear that our professional and friendly service has been beneficial to you. Our team is dedicated to processing documentation efficiently to help both landlords and tenants achieve their goals. We truly appreciate your support and look forward to continuing to meet and exceed your expectations!
5/5
GoogleCouldn't fault the staff at JW Wood at Chester-le-Street for their help with my purchase and keeping me updated on progress
Agent replied · 8 May 2026
Thank you for a positive review of our Chester le Street team. We hope you are very happy in your new home.
1/5
TrustpilotTerrible estate agent
After 15 viewings on my property without a sale I found out that JW Woods were letting the tenant I was evicting handle viewings. Complete incompetency. Terrible service. Wasted opportunity to sell now the market is in freefall.
5/5
TrustpilotJW Wood was helpful and responsive.
The agents at JW Wood were helpful and responsive. Sarah Graham guided me through the steps and kept things moving in a timely manner.
Agent replied · 4 October 2026
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our agents helpful and responsive. Sarah Graham is truly an asset to our team, and it's wonderful to know she was able to guide you through the process and ensure everything progressed smoothly.
5/5
TrustpilotMost helpful friendly and professional
As I have not purchased a property for 27 years I was given help at every stage. My questions and queries were answered promptly which made my purchase so much easier
Agent replied · 24 December 2024
Thank you so much for your kind words! We're thrilled to hear that our team was able to assist you throughout your property purchase after so many years. It's wonderful to know that our prompt responses made the process easier for you. We truly appreciate your feedback and are always here to provide the support you need. Congratulations on your new home, and please don't hesitate to reach out if you need anything in the future!
5/5
TrustpilotPerfect.... professional, welcoming and make you relax
I can't thank JW Wood enough... so helpful and guided me through the whole process, especially as first time buyer... As so they they are very friendly and happy to help Highly recommended
Agent replied · 24 December 2024
Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our service helpful and supportive, especially as a first-time buyer. At JW Wood, we understand that buying a home for the first time can be a daunting process, and we aim to make it as smooth and straightforward as possible. We are glad to know that our team was able to guide you through each step. Your kind words about our friendly team mean a lot to us. We strive to maintain a supportive and happy environment for our clients, and your feedback is a testament to our efforts. Thank you for your high recommendation. We hope to have the opportunity to assist you again in the future.
5/5
GoogleI am extremely pleased with the service provided by the Chester le Street branch. All staff are very professional and have guided me through the process of selling my dad's house subject to contract. I am very impressed.
Agent replied · 26 August 2024
Thank you for your great review!
5/5
TrustpilotBrilliant service from start to finish
Brilliant service from start to finish. House on website on the website and sold the following Wednesday.
Agent replied · 4 October 2026
Thank you for your fantastic review! We’re thrilled to hear you had such a brilliant experience and that the process was so efficient from start to finish. Having the house listed and sold so quickly is an achievement we’re proud of, and it’s wonderful to know you are satisfied with the outcome.
5/5
TrustpilotExcellent service from JJWood would use…
Excellent service from JJWood would use them again Thanks to all the team
Agent replied · 4 October 2026
Many thanks for the 5 star review. Let us know when you are in need of assistance next.
5/5
TrustpilotReally great experience with Woods
Really great experience with Woods, Julie Prendergast, was responsive, efficient and lovely. Thanks so much for all your hard work.
Agent replied · 4 October 2026
A huge thank you from Julie at our Durham office for a lovely review. Wishing you all the best for the future.
5/5
TrustpilotI have been very pleased with the…
I have been very pleased with the service I have received from JW Wood, thank you.
Agent replied · 4 October 2026
Thank you so much for sharing your kind feedback! We’re delighted to hear that you’ve been pleased with the service you received from JW Wood.
5/5
TrustpilotExcellent communication from staff…
Excellent communication from staff throughout the process so far. Regular updates provided each step of the way. At this point in the sale no complaints to date.
Agent replied · 24 December 2024
A great start and we hope everything works out brilliantly. Thank you for the review.
5/5
TrustpilotVery helpful and extremely efficient
Very helpful and extremely efficient. Would highly recommend them.
Agent replied · 4 October 2026
Thank you for the great review. Let us know if you need any help in the future.
5/5
TrustpilotWe have never sold a property before…
We have never sold a property before and had lots of questions about how it works. The staff were so patient with us and helped us every step of the way.
Agent replied · 24 August 2024
Thank you so much for your kind words and for taking the time to share your experience on Trustpilot. We understand that selling a property for the first time can be a daunting process, and we're thrilled to hear that our staff were able to provide the patience and support you needed throughout every step of the way. Your satisfaction is our top priority, and it's wonderful to know that we were able to assist you effectively. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
1/5
TrustpilotAn absolutely crooked student rental…
An absolutely crooked student rental agent. Beware, they claim against deposit for redecoration of rooms that are handed back in exactly the same state as received, claim for damage that was present but hidden when you move in, and change your checkout form from that you sign when checking out, when you dispute this with TDS. Keep all documentation, take photos and video everything at check in and out, but ideally avoid the agent in the first place.
5/5
TrustpilotAll the staff at JWW are very helpful…
All the staff at JWW are very helpful and supportive I am 84 after all!
Agent replied · 4 October 2026
Thank you for your kind words and for taking the time to share your experience. We’re so pleased to hear that you’ve found our team to be helpful and supportive throughout your time with us. Your trust in us means so much, and it’s always our goal to ensure that every customer feels valued and cared for, no matter their circumstances.
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Questions about JW Wood Chester Le Street
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
