Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotWonderful service
Julie and the rest of the team offered wonderful, transparent service, and made my purchase as seamless as possible. Thank you so much!
Thank you for your lovely review! We're so glad Julie and the team could make your purchase seamless. It was a pleasure helping you, thank you for choosing us.
5/5
TrustpilotAmazing company
Amazing company, very friendly and helpful staff, Tony especially has gone above and beyond to help iron out a few solicitor issues, should I ever need to use a local estate agents in the future I will definitely be using JW Woods.
Thank you so much for your fantastic feedback and kind words about our team. We’re delighted to hear that you had such a positive experience with us. A special thank you for highlighting Tony’s efforts, we’re thrilled to know he was able to go above and beyond to assist you with resolving the solicitor issues. Our team is dedicated to providing the best possible support to our clients, and your satisfaction means the world to us.
5/5
GoogleVicky and all the team have been Amazing from start to finish, always available when needed. Could not recommend enough!
Thank you for your wonderful feedback; Vicky and the team will be glad to know their support throughout has been appreciated.
5/5
TrustpilotDouble glazed
I just had a most successful conversation with Sarah Perrin. She has managed to arrange for a lot of work to be carried out on my property and I am pleased to say it was completed on time and on budget. Well done Sarah and thanks,
A great review thank you. We are pleased everything went well with your repairs. Here to help if we can.
5/5
GoogleReally efficient service from the start. Felt like we were given good advice and our property was marketed well.
A lovely review thank you and we are delighted you were happy with the service you received.
5/5
GoogleI dealt with Chloe Rodgerson from my first point of contact and she was absolutely brilliant, very professional and quick at responding to any calls or emails. I would definitely recommend this agency to anyone looking to buy or sell, it is …
And your review is truly appreciated. All our staff try their hardest to offer the best service they can and when we get reviews like yours it makes it all worthwhile.
5/5
GoogleHonestly couldn’t recommended these enough! Jill has been amazing so far & Tracy is always so lovely when I call in & get through to her. They’re both so welcoming whether it’s via phone email or in person.
Thanks Nadine. This is very much a “people” business and Jill and Tracy were absolutely delighted with your feedback.
5/5
GoogleCouldn’t ask for more. Vicky Robinson has been very helpful and professional throughout our dealings to buy a bungalow. Any queries have been dealt with quickly and her communications has been exemplary. Well impressed with the level of service provided. Thank you Vicky.
Many thanks for a great review. Vicky will be very pleased to read your kind comments.
5/5
GoogleHonestly couldn’t recommended these enough! Jill has been amazing so far & Tracy is always so lovely when I call in & get through to her. They’re both so welcoming whether it’s via phone email or in person.
Thanks Nadine. This is very much a “people” business and Jill and Tracy were absolutely delighted with your feedback.
5/5
GoogleHave had a really good experience: very helpful in guiding you through the process and good with communication and keeping you up to date. My agent was great with keeping in touch and getting things done!
Thank you for your kind words and great review - it is very appreciated.
5/5
GoogleOutstanding service from JWW. A huge special mention to Tracy who was incredibly helpful and transparent through the entire process and guided me through step by step, clearly going above and beyond. Your support was much appreciated.
Thank you Shiraz. Tracy was delighted to agree this purchase for you and we are sure you will make this a very special home.
5/5
GoogleWe are buying a propery through JWW, and Tracy has been an absolute star. We have contacted her several times and she is always happy to help.
Thanks for your review Mark. Tracy has been with J W Wood for many years and takes great personal pride in helping our clients at every opportunity.
5/5
GoogleBrilliant throughout the whole process of selling our house and buying a new property. The agents were professional, knowledgeable and also had a personal touch. Chloe was very responsive and looked after us in terms of viewings and offers …
Hello Debra, thank you for your 5* review. It can be very difficult when there is a long chain and I am pleased to note that Chloe and Gill were able to help during this difficult time. They will be encouraged by your kind comments, many thanks and stay safe.
5/5
TrustpilotProfessional, Efficient and Friendly
Finding a new property can sometimes be a little daunting but Julie from Woods and the rest of the team were very supportive. Were able to view the house in a timely manner and professional hosts when doing so. Efficient with communication and very knowledgeable. Would recommend. Thank you
Thank you for your wonderful review! We're thrilled to hear that Julie and the team were able to support you through the process of finding a new property. It's great to know that you found our communication efficient and our team knowledgeable. We appreciate your recommendation and are committed to continuing to provide excellent service. Thank you for choosing JW Wood!
5/5
TrustpilotFantastic team
Fantastic team - informative, helpful and strives to do the best for clients. Julie and Ann are both lovely
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you found our team informative, helpful, and dedicated to doing the best for our clients. Julie and Ann will be delighted to know they made such a positive impression, they truly are amazing! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to support you! 😊
5/5
GoogleHelpful, professional and friendly service from all the team at Woods. Helping through a very stressful time. Tracy Bowen is my usual point of contact and she is excellent at keeping me informed and calm. Thank you
We have passed your comments on to Tracy and we know she will be delighted to ready your kind words.
5/5
TrustpilotAlthough the office has had some issues…
Although the office has had some issues with staff sickness this month my process has been pushed through quickly and Fiona replied to my emails and requests promptly. The process has been easy and explained well. Very happy with JWWood
Many thanks for your understanding and still giving us a 5 star review.
5/5
TrustpilotI would highly recommend JWW
I would highly recommend JWW. Top class service from the beginning. Martyn & Stacey are superb, professional, efficient, friendly genuinely lovely people. Very grateful.
A lovely review thank you. We look forward to working with you again in the future.
4/5
TrustpilotVery professional and excellent…
Very professional and excellent communication from staff. Only negative was the 11 day delay in my house going on market from initial valuation. House sold at first viewing so very happy. Thank you
Thank you so much for your kind feedback! We’re delighted to hear you found our communication professional and that your house sold on the very first viewing, that’s fantastic news! We also appreciate your patience regarding the 11-day delay, and we’re always striving to streamline our processes wherever possible.
5/5
GoogleHad a wonderful experience with jw wood on our first house purchase, everything was sorted by Chloe and was done very quick,all questions we had were answered quickly and efficiently
Great to hear you got a great service from Chloe. Wishing you all the best!
5/5
GoogleAmazing and professional service from Tracy, she has been fantastic at keeping us up to date with the progression of our sale. Tracy made the process so easy for us. We couldn’t thank her enoughPositiveResponsiveness, Professionalism
What a fanastic review. Tracy was delighted to read your comments so thank you very much for taking the time to leave your feedback.
5/5
GoogleGood comms. Professional approach. Helpful and friendly.
Thank you for your feedback! We're glad you found our communication, professionalism, and friendliness helpful.
5/5
TrustpilotLauren Pike absolutely fab very nice…
Lauren Pike absolutely fab very nice and helpful picking up on email n calls for response thnk u five stars
Thank you for the glowing review! We're so glad Lauren could provide such fantastic support. She’ll be thrilled to hear your kind words.
5/5
GoogleFantastic service by Vicky and staff at J W Woods at Chester-le-Street. Everything smooth and professional. Many thanks
Thank you for your feedback! We're so glad Vicky and the team provided smooth and professional service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
