5/5
TrustpilotVery helpful staff who gave lots of…
Very helpful staff who gave lots of good advice.
Agent replied · 13 May 2026
Many thanks for your kind words. We look forward to being of support In the future.
Trusted Agent profile · Chester Le Street
Verified
JW Wood Chester Le Street reviews
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
About JW Wood Chester Le Street
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
Awards
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleReally good and efficient service with friendly people, both Jill and Vicky have been a great help
Agent replied · 24 March 2026
Thankyou for your kind words, we will pass this onto Jill and Vicky. We look forward to assisting you in the future.
5/5
GoogleReally fast service from valuation to the house been advertised was a couple of days. Once it sold Tracy was fantastic at keeping me up to date almost daily so I knew how things were progressing. Very happy with my decision to sell with woods.
Agent replied · 15 June 2024
Great working for you Ash and delighted you have been pleased with the service from Tracy and the team. All the best in your new home.
5/5
GoogleVery good service. Arranged viewings and answered as many questions and possible. The guy at the viewing was very helpful and professional. Very good.
Agent replied · 24 March 2026
Thank you for your kind words! We're thrilled you had a great experience and found our team helpful and professional.
5/5
TrustpilotReally professional staff
Really professional staff, who went out of there way with as much information as possible, sold mine within a week
Agent replied · 11 May 2026
Thank you so much for taking the time to respond to our team. You're feedback is important to us.
5/5
GoogleMany thanks to Chloe, Tracy, Jill and Adrian for all the work they put in to helping us sell our house. Can't fault the service, especially considering how busy they were dealing with all the queries. Highly recommended to anyone looking for an estate agency in Chester-le-Street.
Agent replied · 15 June 2024
Thanks Martin it was a pleasure working for you. 40 viewing requests and 18 offers within a week! A great result and a real testament to your property! All the best in your new life abroad, from all of us at J W Wood.
5/5
TrustpilotFirst time buyers
While buying our first property we found JW Wood to be extremely helpful, Denise who dealt with the property we were buying was very friendly, helpful and approachable and made the process a lot more easier for ourselves and talked us through everything we needed to know and kept in frequent contact to keep us up to date.
Agent replied · 24 December 2024
Great review thank you and we know Denise will be delighted to read your comments.
5/5
GoogleExcellent service by the team at JW Wood Chester Le Steet branch. As first time buyers, we were made to feel very comfortable throughout the whole process and would definitely recommend. In particular, Samantha was very helpful and kept us very well informed.
Agent replied · 15 June 2024
Considering you have only just recently secured your first home we are particually grateful for you finding the time to leave us such a nice review. Many thanks and we hope you enjoy your new home.
5/5
GoogleGood service throughout the process.. Friendly, understanding and professional. Our move was delayed several times due to problems further down the chain but Gill Anderson was particularly good at maintaining contact and keeping us up to date. As in many things it is the personal touch that is so important.
Agent replied · 15 June 2024
Hello Paul, thanks for your review. We appreciate your kind comments which encourages Gill and her colleagues. We hope you will be happy in your new home. Once again many thanks and stay safe.
5/5
GoogleWe can't thank Gill Anderson of JW Wood enough, for the support she has gave us through a really difficult 6 property chain sale. Gill kept us in the loop all the way through, and went above and beyond by contacting and chasing other sellers and solicitors. Thank you Gill.
Agent replied · 15 June 2024
On behalf of Gill and the team a huge thanks for leaving a generous five star review. Sales co-ordination can be a challenge with even small chain sales so we are delighted that despite circumstances she was able to exceed your expectations.
5/5
GoogleAll the staff at JW Wood are extremely friendly, competent and will do everything in their power to help you achieve your dream. Tracy is currently handling our purchase, we cannot thank her enough for going above and beyond. She is …
Agent replied · 15 June 2024
A very detailed and lovely review - thank you from all of us at Chester le Street.
5/5
GoogleTracy was a pleasure to deal with! Very quick to action and kept us informed every step of the way!
Agent replied · 15 June 2024
Hi Scott, thank you for the 5* review.
5/5
GoogleI would highly recommend jwwood estate agent. The staff were amazing and couldn't help enough. All lovely and work very hard. Nothing was to much trouble. I'd recommend them to anyone.
Agent replied · 24 March 2026
Thank you so much for your glowing recommendation! We're thrilled to hear our team went above and beyond to make your experience seamless, your kind words mean the world to us!
5/5
GoogleChloe is always helpful, efficient and cheerful when she rings or you call her. John the Viewer is also extremely knowledgeable and helpful. Woods are a great estate agent and I will happily buy or sell property with them again in future. Great service, thanks.
Agent replied · 15 June 2024
Many thanks for the kind review Carl. Chloe and Chris are great assets to J W Wood and really appreciated your recommendations.
5/5
TrustpilotExcellent professional service
Excellent professional service from Julie Pendergast when we bought our dream bungalow and now the same excellent service from Julie and Ann in the selling of our original property. This team are ‘on the ball’ !! Thankyou ladies 👍
Agent replied · 4 October 2026
Thank you so much for your fantastic feedback! We’re delighted to hear Julie and Ann provided excellent service both with your dream bungalow and in selling your original property.
5/5
GoogleJill and Tracy were both extremely helpful in assisting me with my first time buyer home purchase. Everything was explained clearly and all emails were replied to in a timely manner. They made the process so easy for me and assured I knew what I needed to submit. Thank you both!
5/5
TrustpilotMy experience with JWW was incredible
My experience with JWW was incredible. Fiona and the whole team are amazing. They helped me from day one till now with everything. They cleared all my doubts immediately and updating me with everything.
Agent replied · 11 May 2026
Thank you for your amazing feedback! We're so pleased to hear Fiona and the team were there for you every step of the way.
5/5
TrustpilotVery supportive
Throughout the whole process have felt informed and kept up to date Denise has ensured timely follow up and feedback after viewings Supporting us with the processes involved for both selling & buying
Agent replied · 11 May 2026
Thank you for your kind words! We're thrilled to hear you felt supported and informed throughout the process. Denise will be delighted to know her efforts made a difference.
5/5
GoogleVery professional and efficient company.
Agent replied · 23 August 2026
Thanks for the five stars, Mark! We’re glad we could provide the professional service you were looking for.
5/5
GoogleJW Wood have been fantastic from the start. Very professional and informative. Adrian created some great quality marketing content that helped sell our home really quickly and Chloe has been brilliant at working on our behalf & keeping us informed (and calm) throughout the process. Highly recommend.
Agent replied · 15 June 2024
Many thanks for leaving a thorough review, our team were delighted to read your comments.
5/5
TrustpilotGreat service from initial visit to…
Great service from initial visit to value the property all the way till property being sold Excellent description and photos of property. Staff keep you well informed during the sale and are always courteous and polite when you contact them. The firm also have a range of other services you may require.
Agent replied · 24 December 2024
A fabulous review thank you! Wishing you a lovely Christmas from everyone at JWW.
5/5
GoogleVery recently dealt with Tracy from the Chester Le Street branch agreeing a purchase, the seller lived on the opposite side of the world. Tracy was very efficient and managed to secure the property for me quickly, responded to emails/calls quickly. Thanks Tracy and JW Wood!
Agent replied · 15 June 2024
Thank you Emma. Hope the legal process goes through quickly for you and look forward to handing you the keys soon.
5/5
TrustpilotExcellent professional service
Have used JW Wood on more than one occasion and have found them to be efficient and effective when selling my properties. The team have a wealth of experience and will guide you through the process of buying and selling. Highly recommended the professional service
Agent replied · 4 October 2026
Its been a pleasure helping you again and we hope we can do it again in the not too distant future. All the best.
5/5
GoogleVicky Milligan at JW Wood was super helpful in the sale of our late Aunts bungalow. She took care of the stressful stuff for us. Many thanks
Agent replied · 24 March 2026
Thank you for your kind words! We're thrilled Vicky could make the process smoother for you during such a challenging time.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about JW Wood Chester Le Street
Has JW Wood won any awards?
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
