Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotTony was very helpful great job thank…
Tony was very helpful great job thank you
Thank you for your wonderful review! We’re so pleased to hear that Tony was able to assist you and provide such great support.
5/5
GoogleJust in the process of purchasing a house with JWoods and everything great so far. Staff quick and efficient and easy to contact and talk to
Thank you Tracey for your kind words we are pleased to hear of you're experience so far
5/5
GoogleDecided to sell our home through Woods and what a great service they provided. The customer service is truly outstanding with constant communication and updates via phone calls, emails and texts. Chloe and the team at chester le street have …
A huge thanks from Chloe and the team. We really appreciate your review thank you.
1/5
GoogleIve emailed and husb has too about viewing a bungalow for sale. No response. Wouldnt like them to sell my home if they dont bother contacting people back!
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and would like to make things right. Please feel free to reach out to our branch manager at a.siddall@jww.co.uk so we can better understand the situation and work towards a resolution. Your input is valuable to us, and we appreciate the opportunity to improve.
5/5
TrustpilotVery efficient and helpful
Very efficient and helpful. Great communication. It would highly recommend them.
Thank you Victoria for the 5 star review. We greatly appreciate the positive feedback.
5/5
GoogleExcellent service from Adrian, Vicki and Chloe. Would definitely recommend JW Wood.
Thanks so much for taking the time Ellen to give this feedback to the Chester le Street. We look forward to assisting you in the future.
5/5
GooglePut our property on the market through JW Woods and can honestly say the service has been first rate . Staff extremely helpful throughout. Jill has dealt with our sale and has kept us informed at each stage of the process. Would highly recommend JW Woods to anyone looking to sell their property.
Thanks for the great review Audrey. Jill was delighted you were happy with her work. It was really satisfying to get a couple of offers at the asking price so quickly. Your beautiful home fully deserved it.
5/5
GoogleGreat team who are there to help throught your journey. Always there on the phone and any correspondence is very prompt
We thank you for your feedback and glad the team could be of assistance. We look forward to assisting you in the future.
5/5
TrustpilotAmazing service from Megan
Amazing service from Megan, very friendly and helpful
Many thanks for your feedback we will ensure Megan receives this and we are so pleased you had a successful property journey.
5/5
GoogleCustomer approach and way of dealings is more than expected. .We are happy for the service provided so far. Consultant Chloe Rodgerson is very polite and good 👍 …
Great to see we exceeded expectations Midhun. I’m sure you’ll be very happy with your purchase too.
5/5
GoogleCurrent in the process of purchasing our new house which is advertised by JWWoods at Chester le Street.The staff have been exceptional,Tracey Bowen has been our point of contact very helpful,polite and professional very prompt on follow up …
Thank-you for your kind words and 5* review Stewart, its very much appreciated.
5/5
TrustpilotEllie Bass is professional
Ellie Bass is professional , responsive and a good ambassador for JW Wood John C
Thank you for your very kind words. Ellie will be delighted to read your feedback back.
5/5
TrustpilotI’m so pleased with the service I…
I’m so pleased with the service I received. The team were professional, approachable, and always happy to answer my questions. They explained every step of the selling process in detail, making it smooth and stress-free.
Thank you so much for your kind words! We're thrilled to hear you had such a smooth and stress-free experience. It was our pleasure to assist you every step of the way.
5/5
TrustpilotHandling my sale and purchase
Handling my sale and purchase, excellent service and Denise is very professional and responsive. Fingers crossed for a safe conveyance!
Many thanks for the 5 star review. Our Consett team will be delighted that you were happy with their service.
5/5
GoogleI was very impressed with the professional service I received from this company whilst selling my property in Chester le street. Their advertising strategy is excellent so they found me a buyer quickly . Sales consultant Tracey Bowen is very efficient and kept me fully informed throughout the process.
Thanks Alan. Pleasure to be working for you again. We do feel our marketing strategy gives us an edge in getting the best for our clients, so your comments are very much appreciated. Tracy was particularly pleased to get the sale secured for you.
5/5
GoogleHighly recommend using J W Wood. They have been super efficient throughout and a very friendly and helpful team. Great to be able to pick up the phone and speak to real people and not just a machine. Thanks to Tracey and Chloe and everyone else for everything you have done to keep things moving smoothly
Julie thanks for your review, Tracy and Cloe are committed to providing a quality service and it is very encouraging to them when a client takes the trouble to write a review. We are grateful and please stay safe.
5/5
TrustpilotI've had a great experience with JWW…
I've had a great experience with JWW darlington buying my property. They are professional and know what they are doing. They updated me each step and followed up with each parties. Even though it was my first experience buying a property I had worried about hardly nothing..
Thank you for your lovely review! We’re so pleased to hear that our team at JWW Darlington made your first property purchase a worry-free experience. Wishing you happiness in your new home!
5/5
TrustpilotPrompt
Prompt, professional, efficient and unobtrusive service. Andrew Oates (Andy) processed the transaction with exceptional assistance and support.
Many thanks for taking the time to give Andrew feedback we look forward to being of assistance in the future.
5/5
GoogleI always expected buying my first home to be extremely stressful, but Tracy made it as easy as it could have been so far. She has been extremely helpful to me as a newbie, she was very responsive to my endless questions and concerns. A huge thank you to the staff at JW Wood Chester-le-Street.
Thanks for this review Edward. Tracy really does enjoy helping people through the whole process, so she was particularly pleased that you found her experience so helpful. All the best in your new home!
5/5
GoogleAfter valuations from a few estate agents we decided to go with JW Wood as we liked the way they worked and made us feel about going forward with our sale. Vicky and Abbie have been in constant contact to arrange viewings and keeping us up to date with everything including statistics of our property on Rightmove. They have been amazing getting our property sold
Thank you for your great review!
5/5
GoogleGreat working with Jill Gowland and the team at JW Wood. It's a nerve wracking time in this market trying to find a property and when you do, you worry that something might be overlooked and you miss out. Not with JW Wood, they've been so …
That’s a great recommendation Neil. Thank you so much. Hopefully not too long before you can get into the new place and get settled in. All the best from all of us at J W Wood.
5/5
TrustpilotAnn was really helpful for our…
Ann was really helpful for our purchase.Very responsive to questions and queries.Highly recommend!
Many thanks for taking the time to leave a review.
5/5
GoogleI have been in the process of purchasing a property with the girls at JW wood and with Chris who has shown me around a couple of properties. I can’t praise them enough. Chris is fabulous and really knows his stuff and is friendly and …
Hi Kristy. Thanks for such a great review. Chris was so pleased with your comments. His job is such an important role in the house selling process and we are delighted to have Chris working for us.
5/5
TrustpilotBrilliant and responsive.
Many thanks for this exceptional review. We look forward to assisting you in the future.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
