Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
4/5
GoogleGreat service. The team are professional, courteous and supportive. Their knowledge of the area and the market was invaluable.
Many thanks for taking the time to give this feedback to the Chester le Street team. We look forward to assisting you in the future.
5/5
TrustpilotExcellent service from start at…
Excellent service from start at valuation with no pressure to sell with the company. Regular calls and updated, Barbara Smith was helpful and friendly throughout the process. House sale was quick and painless.
Great review thank you. All the best for the future.
5/5
TrustpilotThe staff and in particular Julie and…
The staff and in particular Julie and Nicki were prompt efficient and always helpful .
Thanks for the 5 star review :)
5/5
GoogleGreat support and guidance from start to finish quick and efficient! Vicky was great at keeping us updated the whole way
A lovely review thank you - we shall be sure to pass on your kind comments to Vicky at our Chester le Street office.
5/5
TrustpilotVery positive experience
Very positive experience. I would definitely recommend this Agent for house purchase or Sales
We appreciate your kind words and look forward to assisting you in the future.
5/5
GoogleI would highly recommend J W Wood estate agent. The staff were brilliant. Everyone I came into contact with was friendly, polite and yet still professional. They answered any questions I had and kept me up to date throughout. Nothing was too much trouble for Vicky and her staff.
Thank you so much for your recommendation, Vicky and the team are delighted to hear they could make the process seamless and keep you well-informed every step of the way!
5/5
TrustpilotGreat service from Fiona
We have had a fantastic experience with Fiona from the lettings team. Thank you Fiona! Highly recommended, Paul and Stephanie
Thank you for leaving Fiona in our lettings team a lovely review. We hope to work with you again.
5/5
TrustpilotGreat experience
Vicky was great supporting us through the purchase of our new property, and very responsive to answering our questions. Would really recommend.
Thank you for taking the time to leave a 5 star for Vicky at our Chester le Street branch.
4/5
TrustpilotFriendly, prompt service
The team at J W Wood were prompt to respond, especially Sandrine who was very helpful throughout the initial purchase stages. Friendly, helpful service on the phone and in person.
Thank you so much for your kind review! We're thrilled to hear that you had a positive experience with our team at J W Wood, especially with Sandrine's assistance during the initial stages of your purchase. Providing prompt and helpful service, whether over the phone or in person, is something we strive for, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help with anything you might need!
5/5
TrustpilotBrilliant service
Brilliant service , I am unsure of the process of selling/buying a house but Vicky has been fantastic on guiding me through this and keeping me informed. Definitely recommend
Thank you so much for taking the time to share your wonderful experience with us on Trustpilot. We are thrilled to hear that Vicky was able to guide you smoothly through the process of buying/selling your home and keep you well-informed every step of the way. Your kind words and recommendation mean the world to us!
5/5
GoogleUncomplicated and slick. Most of the stress was taken out of my transaction by a Team dedicated to a customer first approach. Thanks JWW
Many thanks Michael for taking the time to write this outstanding review. We will ensure the team reads your feedback and look forward to being of assistance to you in the future.
5/5
TrustpilotExcellent communication throughout…
Choosing JW Wood to sell my house was the best decision ever. Working alongside professional people has ensured a smooth and sress free process. Would definitely recommend to others. Thank you to a great team.
Many thanks for this review it is of great value to JW Wood and its team. Hope we can help you in the future.
5/5
GoogleWe are currently selling my mum’s house and the service that we have received so far, from Chris and then Chloe has been exceptional. Friendly, professional and extremely responsive. I couldn’t pick fault if I tried!
Thank you for your kind words Lisa.
5/5
GoogleThe level of care and customer service was second to none. Tracy looked after us completely from initial telephone call right through to making an offer on our dream home and beyond. Adrian was great too, at showing us around the property and answering all of our questions. Would highly recommend!
Thank you so much Suzanne. You have bought a great property which I’m sure you will turn into a fantastic home. Adrian and Tracy really appreciate your comments and wish you all the best.
5/5
TrustpilotThorough, efficient, considerate, and understanding
Excellent communication and attention to detail with understanding what a stressful time house buying and selling can be for sellers and buyers. It's the human element to the service for which I'm writing this review, and which was very much appreciated. And in that vein I've got to commend consultant, Nicky Hall, for delivering all these qualities at Woods.
Thank you so much for your thoughtful review! We're thrilled to hear that our communication, attention to detail, and the human touch we bring to our service made a difference during such an important time.
5/5
GoogleGreat team and amazing support.Good communication skills.
Thank you for your feedback! We’re so pleased to hear that you found the team supportive and that our communication made a positive difference. We really appreciate you taking the time to share your experience with us.
5/5
TrustpilotJW Wood - Simply the Best
From the moment I contacted JW Wood, the level of service was excellent. Caitlin and Chris in particular went above and beyond to help us purchase our dream house - answering all of our queries both over the telephone and in person. Thank you to all of the staff that helped with our purchase.
Thank you for your wonderful feedback! We're delighted to hear that you had an excellent experience with JW Wood. Caitlin and Chris will be thrilled to know they made such a positive impact and were able to assist you in purchasing your dream home.
5/5
GoogleProbably one of the best estate agents in the north and the staff are friendly and make life easy for you
Many thanks Barry for taking the time to give us this review. We look forward to being of assistance in the future.
5/5
GoogleI can not recommended JW Wood enough, they have been excellent so far throughout our selling process Adrian was very quick to come and value the house and get it to market. Tracey has bee excellent at keeping us updated on every viewing. …
Dear Julie, thank you for taking the time to leave us a review. Your kind comments about valued members of our team will be passed along.
5/5
TrustpilotGood services
Everything was organized very well
Thank you for the 5 star review :)
5/5
GoogleWe have had an excellent experience so far. The staff are friendly and keep you well informed. They are making what can be a stressful nerve racking process straightforward. Thanks Brian & Gordon
Thank you for sharing your excellent experience with us.
5/5
TrustpilotI recently purchased a property of JW…
I recently purchased a property of JW Wood and instructed JW wood to find tenants. Lauren has been very proactive.
Two reviews for both sales and lettings - thank you!
5/5
GoogleEarly days in the process, with a fair way to go to completion, but so far a big thumbs up for Chloe and her team. Professional, courteous but with a friendly demeanor. Also a high street presence, a must for me who loathes 'talking' to robots on line.
We love the review thank you! Special thanks from Chloe for the 5 stars.
5/5
GoogleFrom our house going live on the various property web sites we had a firm offer to purchase within 6 days which was accepted the next day. Vicky Milligan and Chloe Rodgerson have kept us informed of progress and details in a friendly and professional manner. Thank you.
We are very grateful for the positive review and are pleased that both Vicky and Chloe were able to offer you a great service.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
