JW Wood Chester Le Street reviews

★★★★★ 5/5

Google

An excellent and professional service provided by the team when purchasing our home. I’m so pleased that the seller chose you,. Abbie was excellent chasing up the other side and corresponding between both party’s keeping us informed along the way. Thank you very much for all of your time and efforts. 😊 …

Corinna · 8 May 2025

★★★★★ 5/5

Google

Tia has been great! Always updating me and calling me back promptly

Ruth · 23 May 2026

★★★★★ 5/5

Trustpilot

All of JW Wood's representatives whom…

All of JW Wood's representatives whom we have had the pleasure to meet or speak to have been extremely welcoming and professional. All processes have been explained thoroughly and any changes in circumstances have been relayed immediately. I would recommend JW Wood for any property services, whether buying or selling, a great thank you to Julie Prendergast our property consultant who is still supporting us on our transition.

Angelo · 4 October 2024

★★★★★ 5/5

Google

The Staff at the Wellington branch were all very friendly and helpful throughout the entire process. Rebekah, Steven, Sue and the rest of the team were all incredibly helpful at both keeping me informed of any updates, as well as being invested in assisting me find the right property.

Jacob · 2 August 2026

★★★★★ 5/5

Trustpilot

Beyond Expectations and Completely Professional

From the initial contact it was clear that J W Woods are an estate agency that leaves nothing to chance . The representative ,Julie Prendergast could not have been more helpful and went beyond expectations in ensuring that the transaction started smoothly . We were also allocated a sales facilitator to help all parties keep in contact at what can be a stressful time . A1 . Thank you .

John · 25 February 2026

★★★★★ 5/5

Google

My sale is going through rapidly and smoothly. Julie was my contact and found a buyer first time for me. I was delighted. I'd also like to mention Claire who was kind enough to help me with solicitors forms. Altogether a great team.

Yvonne · 21 May 2026

★★★★★ 5/5

Google

I would definitely recommend jw woods for selling your property was such a pain free process...they give me a good valuation price to sell and a cheap price to pay on completion...Tracy was great and kept in touch throughout and all the other team were great..I would use again no questions

Paul · 13 May 2025

★★★★★ 5/5

Trustpilot

Great service & experience

From very first contact - JW Wood have been brilliant & hyper efficient! Communication has been superb and customer service 2nd to none! I would like to mention two members of staff in particular: Julie who met me for the viewing - super friendly, honest, helpful & constructive! Also, Ella who has been dealing with me from the office from point of enquiry! She understood & accommodated my communication restrictions, dealt with & responded rapidly, handled everything without delay/issue/concern + played a major part in the smooth progression of my house process! Many thanks team!

Paul · 23 November 2025

★★★★★ 5/5

Google

Have really appreciated the support of Ashleigh and Sue, throughout what turned out to be a longer purchase process than anticipated. They have both reassured me when I have needed it that we would eventually get there and tried extremely hard to keep communications going with all parties.

Lesley · 2 August 2026

★★★★★ 5/5

Trustpilot

Thank you for your support Sarah Graham

I am in the process of buying a house and I couldn't have done without the help of Sarah Graham! She has been always extremely helpful and supportive throughout the process. Sarah always understood my busy schedule and made everything smooth and stress-free as a first-time buyer. She quickly recommended me all of the services needed for the buying process and I will always be thankful for her help. Thank you!

Customer · 9 February 2026

★★★★★ 1/5

Trustpilot

Unethical Company

I would not recommend this landlord or organisation based on my experience. When we moved in, the property was not prepared as promised, and many serious issues required attention immediately. Despite raising these concerns, the landlord did not respond to complaints or engage in any meaningful dialogue to resolve them. Additionally, outstanding bills from before our tenancy had not been cleared, which caused further complications and debt collectors. Communication was poor throughout, and key assurances made to us were not followed through. Based on this, I would not buy or rent a property from this organisation, as I found their approach unprofessional, unreliable and unethical.

Greg · 19 November 2025

★★★★★ 5/5

Trustpilot

Sale of 21 minster court

From the moment I stepped through the door I was made very welcome by Sarah Graham, she immediately got me a chair so we could sit and discuss my plans and get the information she required , the rest of the team have been very helpful on the phone if sarah hasn't been available for me to speak to at the time ,I appreciate all their help .

John · 3 February 2026

★★★★★ 5/5

Trustpilot

Trustworthy and great communication

The most impressive thing about JWWood sales team is their communication. They told us everything that is happening. Julie in particular is the person who stayed with us through the whole process from market to sale. She was warm, friendly, gave good advice and kept us up to date with all developments at all times. Very responsive and a pleasure to work with. Thank you.

Tess · 18 February 2026

★★★★★ 5/5

Google

All the girls were very helpful from the start. Quick replies to emails and almost always available for a phone call. Chloe dealt with our purchase and she has been spot on !

Jack · 1 October 2026

★★★★★ 5/5

Trustpilot

Nikki was a pleasure to deal with from…

Nikki was a pleasure to deal with from start to finish. She is pleasant, keeps you informed and makes the process seem so less stressful. I honestly couldn’t fault.

Mrs · 23 October 2025

★★★★★ 5/5

Google

I am sharing my experience of dealing with JW Wood Estate Agents, Chester le Street as a recent vendor. I cannot fault the service I have been given from the initial contact and valuation of my property to the speedy reaction once it officially went on to the market. From the start, each member of the team I came into contact with were approachable and friendly, gave me excellent advice and comprehensive information relating to the property market in general in the area where I live. Staff have also provided step by step assistance through the process. This has all gone to prove that I made the right decision in putting the marketing and selling of my property in to their very capable hands. Communication has been excellent and I delighted to confirm that my property has sold very quickly - subject to contract, of course!

Alison · 17 September 2025

★★★★★ 5/5

Trustpilot

Fantastic helpful staff

Fantastic helpful staff, made my move very easy. Kept me informed every step and were always there to help with a quick response to every question I had, highly recommend.

Nicola · 2 October 2026

★★★★★ 5/5

Trustpilot

Buying a property through JW Wood

I am making a purchase of a bungalow. In my dealings with Julie Prendergast and her team I have been kept up to date by email and phone calls so I know exactly where I am in the process. They are cheerful and precise. A pleasure to deal with.

George · 6 February 2025

★★★★★ 4/5

Google

We recently purchased our new home which was sold with DBRoberts. Our buying process took longer than we expected, and we had communications with the sales progression team, unfortunately a member of staff left this team halfway through our …

Chloe · 23 July 2026

★★★★★ 5/5

Trustpilot

I was the buyer of the property sold by Sarah Graham of JW Woods.

I was the buyer of the property sold by JW Wood. Sarah Graham was excellent and very swift with arranging the necessary information to be exchanged. As a first time buyer, I would highly recommend to anyone. No stress, easy experience!

Ben · 13 May 2025

★★★★★ 5/5

Google

Excellent service from JW Woods, especially Vicky who helped us along the way and keep us informed with the information we needed to know, Brilliant and Thank You.

Ian · 23 September 2025

★★★★★ 5/5

Trustpilot

landlord review

We have been dealing with JW Wood over the past few months. We have found that Ellie Bass, our property manager has dealt with our questions efficiently and promptly. Guiding us through what has been a tricky process at times. Thank you Ellie.

Susan · 18 March 2025

★★★★★ 5/5

Google

JW Wood’s have been absolutely amazing, Jill is fantastic

Lynsey · 23 February 2026

★★★★★ 5/5

Google

We recently sold our property with JW Wood. The experience was as smooth as a house sale can ever be. The team had great communication throughout (including when people were on leave). We felt well supported in all aspects of the process. Having to conduct the sale remotely from the other end of the country is was great to know the team had our back. Chloe and Caitlin in particular were both outstanding!

Julien · 17 September 2025