Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotCannot recommend JW Wood enough!
Cannot recommend JW Wood enough! Megan was such a great member of the team! Helped, guided & supported throughout! She is a real asset to JW Wood!
Many thanks for your kind words, We look forward to being of assistance in the future.
5/5
GoogleIncredibly polite, courteous and honest team of staff. All matters dealt with efficiently and promptly. Definitely had our best interests at heart and dealt with us on a personal level. Vicky Mulligan and the team, thankyou very much for all your hard work and quick responses. You have all contributed to our journey with JW WOOD. Would definitely recommend them.
Thank you so much for your wonderful review! We're thrilled to hear that Vicky and the team were able to assist you efficiently and with a personal touch. Your kind words mean a lot to us, and we're so grateful for your recommendation. It was an absolute pleasure supporting you on your journey with JW Wood.
2/5
TrustpilotThe house I was purchasing was in an…
The house I was purchasing was in an area where other houses was going cheaper but they hiked the price up with structural issues like severe damp throughout the home,water leaks from chimney breast and crumbling walls all hidden behind wall paper but despite this the asking price was higher than other selling homes similar and had the nerve to agree to me going half on repairs accepted my offer but even then the offer I made was still higher than what the other homes in the area was asking for with lots of work need doing I felt this was wrong in the end the seller refused to lower the price I withdrew due to this issue plus her solicitor didn't answer all the questions from enquiries plus the seller appeared rude when ask a question regarding the property which didn't have insurance and it wasn't registered I felt it was not worth the money even my offer it was overpriced I felt I couldn't trust this estate agent to be honest again in the future I was glad I withdrew my offer as this wouldn't have been a good investment they remarked it for some other gullible person to buy at the same hiked up price if you want to sell a home pricey at least repair it and refurbish it that to me will justify the price hike but to hike up the price more than other homes in the area and leave it in such a state of disrepair is completely taking the biscuit also it's good to note the other homes going as much as £10,000 cheaper was in much better repair I couldn't make this up if I tried it's unbelievable.
Thank you for taking the time to share your experience with us - we're sorry to hear that this purchase didn't go as you had hoped, and we completely understand your frustration. We'd genuinely like to learn more about your concerns and look into the matter further. Please don't hesitate to get in touch with our Bishop Auckland manager directly, who will be happy to discuss this with you.
1/5
GoogleDisappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.
Thank you for your honest feedback. We're genuinely sorry your viewing experience didn't meet the standard you, and we, would expect. Your comments have been noted and we'll make sure lessons are learned. We wish you every success with your property journey, and we're sorry we weren't able to make a better impression.
5/5
GoogleTia is a great estate agent. The whole process was very smooth and quick, applied for a house Friday, seen on Saturday, approved on Monday after months of search. Positive, energetic, professional person, provided all requested information …
Thanks, Alexandra! We are thrilled to hear you had such a smooth experience with Tia. Getting everything arranged and approved in just one weekend is a brilliant result! We appreciate the high recommendation and wish you all the very best for the future.
1/5
TrustpilotDisappointing experience
Disappointing experience. Took time off work to attend a viewing, only to have the agent discuss a live offer with the seller in front of me during the appointment. It made for a really awkward and unprofessional situation. While they later acknowledged it could have been handled differently, they ultimately stood by their actions. Needless to say, I wouldn’t feel confident trusting them to handle a sale or purchase. Basic discretion during viewings shouldn’t be too much to expect.
Thank you for your honest feedback. We're genuinely sorry your viewing experience didn't meet the standard you, and we, would expect. Your comments have been noted and we'll make sure lessons are learned. We wish you every success with your property journey, and we're sorry we weren't able to make a better impression.
5/5
TrustpilotReview for Andrew
Andrew is just such a lovely person to deal with, he is so understanding and he does everything he possibly can to help you.
Many thanks for your kind words. Andrew will be thrilled he could assist you on your property journey. We look forward to assisting you in the future.
5/5
TrustpilotThe staff at the Chester le street…
The staff at the Chester le street branch have been amazing. Special shout out to Adrian, Vicky and Chloe who have all been a massive help to us. We would recommend them to anyone wanting fantastic help. Thank you all .
Many thanks for this review, we will pass your thanks onto the team and look forward to assisting you in the future.
5/5
TrustpilotI am currently in the process of…
I am currently in the process of renting a property managed by Megan Cunningham, and the experience has been seamless. Megan’s communication is flawless, she keeps us updated at every stage and has made the entire transition straightforward and easy. It will gave me a great peace of mind if she will be managing the property throughout my tenancy. Brilliant service!
Megan will be delighted to read your lovely feedback. Thanks for taking the time to leave such a kind review.
5/5
TrustpilotGreat experience
I had a wonderful experience with this firm!! Big shout out to Megan, who provided amazing service and was so friendly. Highly recommend!!
We appreciate you taking the time to share your experience with us and for professional service and experience you received from Megan. We look forward to assisting you in the future.
5/5
GoogleRebekah is friendly and efficient when arranging appraisals and answered all my questions - very helpful!
Thank you so much for your review! We are happy to hear Rebekah provided a positive service, thank you for choosing DB Roberts!
5/5
GoogleAmazing professional service from all the girls. Kept me up to date with everything, via texts, emails, phone calls. Vicky was my main point of contact. She was amazing, helped with any questions or concerns I had. Agreed sale went smoothly and is now in the hands of the conveyancing dept, who seem just as good.
Thank you for your kind words! We're thrilled to hear you had such a smooth experience with Vicky and the team, and we’ll ensure the conveyancing department continues to provide excellent service.
5/5
GoogleJ W Woods Chester Le Street have been fantastic. We bought our house through them over 20 years ago and it's been an absolute pleasure dealing with the lovely Tracy Bowen now when we are selling our house. Tracy was amazing when we were buying and has been fantastic now we are selling. She has a fantastic memory and wealth of experience. She's honest and straight to the point. She also has an amazing memory and remembered us. A real gem with outstanding customer service. All the staff are lovely but particular thanks to Tracy and best wishes for retirement x
Thank you for your great review!
5/5
GoogleAll of the staff at JW Wood in Chester-le-Street have been so professional and helpful. My property is now sold subject to contract. Hopefully everything will go smoothly from here. The team have always been ready to share their experience and in particular Jill has been great. She’s kept in touch and the level of communication has been just as I had expected. Whenever I contact Jill, Chloe and the rest of the team, they have been so friendly and positive in their outlook. Best wishes to you all. Thanks again. Ian
It’s been a real pleasure working with you in the sale of your lovely bungalow Ian. As you say, we hope it goes well through to completion, and thanks for your great review, which is much appreciated by the whole team here.
5/5
GoogleWe’ve just purchased a flat for my parents using this great estate agency. They have been very responsive from the initial enquiry through to negotiation of our offer. Special thanks to Chris for showing us around and giving us loads of information. My father said, “that’s how you sell a property”! Jill Gowland was great getting us over the line with the offer and kept us well informed and prompt with the documentation. We also dealt with Chloe when setting up the viewings and she was also really good. I think the whole Chester le Street team are exceptional.
Hi Pamela, thank you for sharing your experience and the 5* review you have left us.
5/5
GoogleRebekah was delightful to deal with, efficient and attentive. Highly recommend
Thank you for taking the time to leave such lovely feedback. It’s great to hear that Rebekah made such a positive impression and was there to make things as straightforward as possible. We really appreciate the recommendation and will make sure Rebekah sees your kind words!
5/5
GoogleWe’ve found ourselves dealing with a number of estate agents recently and I can honestly say JW Wood has been the best by far. So efficient and keeping us updated. Vicky was so pleasant and truly made us feel cared for in the process. Such a smooth process.
Thank you for your review, it is very appreciated.
5/5
TrustpilotA very professional and efficient…
A very professional and efficient service from beginning to completion. Nicky Hall was so helpful and kept me informed throughout the purchase process. Any questions were answered promptly and communication was first class. Highly recommended.
Thank you for your kind words! We're delighted Nicky provided excellent service and clear communication throughout. Your recommendation means so much to us.
5/5
TrustpilotMy first time renting a house
My first time renting a house, and I wasn't sure how things worked. I had so much help from Sarah, who helped and advised as needed. Everyone else I spoke to was also so pleasant and helpful. It took a while, but all worked out in the end.Sarah knew how important this was to me, so a special thank you to Sarah, and everyone else who helped
We'll make sure Sarah gets a copy of this lovely review. She will be delighted to read your comments. All the best.
5/5
GoogleSue was so helpful and very responsive at finding houses within our criteria and arranging viewings. Would like use if I was selling in the future
Hi Rachel, thanks for the great feedback! Sue is a brilliant member of our Wellington team, and it’s wonderful to hear she made your search so much easier. We appreciate the recommendation!
2/5
GoogleVery disappointing response from the Manager when attempting to obtain a valuation to rent out property, After another very helpful member of staff had arranged for a valuation to be done the manager decided to cancel this and look for comparables instead quoting prices from 2 years ago. Bad attitude and service sadly this is what gives estate agents a bad reputation.
Thank you for taking the time to share your feedback, and we're sorry to hear about your negative experience. We take all feedback seriously, and the concerns you've raised. Using up-to-date market data is essential, and we apologise if that wasn't handled to the standard you deserved. We would very much like the opportunity to make this right. Please do get in touch with us directly so we can discuss your situation properly and ensure you receive the accurate, helpful service you were looking for from the outset.
5/5
GoogleAmazing !!! Approximately 1 week from advertised my house is sold subject to contract and cannot give the staff at Chester le Street branch enough thanks in helping me through this process there sound honest help and advice for me was invaluable.. I lost my wife on Feb 6th 2024 after 51 years together and have decided to downsize and I’m not sure if I could have managed without all of the above Thank You Everyone 🙏🏽
Many thanks for your kind words John, we will ensure the team at Chester-le-street receive your positive feedback. We are so sorry for the loss of your wife but glad we were able to make the house sale a lot less stressful and streamlined for you. We wish you our best and would be glad to assist you in the future.
5/5
GoogleA very quick and straight forward offer in my property. Vicky has been extremely helpful and easy to contact; she responds very quickly too. Makes a stressful time run smoother. Thanks.
"Thank you for your kind words, Vicky is thrilled to have made the process smoother for you and appreciates your feedback!"
5/5
GoogleI have just sold my house through JW Wood estaot agents I cannot recommend them highly enough they made the transaction so easy and Vicky and her team were always ready to help which for me was a bonus, so if you are thinking of selling JW Woods are the agents to use
Thank you for your great review!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
JW Wood's Chester Le Street office has 469 reviews across three platforms: 256 on Google, 18 on Facebook (across the whole business), 195 on Trustpilot (across the whole business).
JW Wood Chester Le Street is rated 4.7 out of 5 across all 469 reviews, and 4.8 out of 5 on Google from 256 reviews.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
JW Wood Chester Le Street, 3 Front Street, Chester Le Street, DH3 3BQ.
