Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
TrustpilotHouse Sale 2023
I found the staff at JW Wood very professional, understanding and helpful, if the member of staff wasn't available to speak to there was always a call back the same day. They were informative with updates and kept us in the loop and would always ensure viewings at the premises would go ahead if we couldn't make them personally.
5/5
GoogleJW Woods Chester le Street have been outstanding during my recent house sale. Their professionalism and dedication to ensuring customer service that is second to none has been at the forefront of the whole experience. Adrain ensured that …
Chloe was delighted to receive and read your review thank you. We are always taking on new properties and we would be equally delighted if we can help get you moved to the house of your dreams.
5/5
GoogleRecently purchased a property and Chloe at Chester le street branch was absolutely fantastic. She was very helpful, friendly and professional. Kept me updated every step of the way. An asset to the company.
Thanks Sonia, Chloe was very proud to see your comments and we all wish you the very best in your new home.
5/5
GoogleWould definitely recommend JW Woods - Chloe in particular was a massive help and went above and beyond to help me. She was extremely professional and made the entire experience more positive for me!
Chloe was delighted to read your review - many thanks for taking the time to leave just a a positive review.
5/5
GoogleThe staff were very friendly and helpful. Whenever I needed to call there was always someone in to help answer any questions I had.
Dear Louise, thank you for your 5* review, it is very appreciated.
5/5
FacebookExcellent service from start to completion. I used Woods to sell by deceased mother's house, and as I didn't live locally, it was vital I could trust an agent to manage all elements of the sale. Woods delivered on all levels. Their knowledge of the local market was streets agreed of the other agents I spoke to, and their customer service and communication were first rate. Particular mention to Martyn and Chloe in the Chester-le-Street office, who were both instrumental in ensuring a smooth sale.
5/5
GoogleBrilliant. Once they knew what I wanted and where they did everything they could to help. Currently still in the process but everything so far has been top notch. No complaints just praise.
Thanks Josh. It’s always great to match a buyer up with their ideal home and it’s a great property you’ve bought. Hope we can get you moved in soon!
5/5
GoogleDealing with JW Wood as a buyer, they are very professional, diligent and responsive. All of our requests were dealt with very quickly and we are confident they will help push everything through as quickly as possible.
Many thanks for the 5 star review and your kind comments for our team.
5/5
GoogleExcellent service all round. Great communication and constantly on the ball regarding the sale of the property. We would highly recommend using JW Wood as your estate agent. Tracy managed the sale throughout and was such a great support.
1/5
FacebookWe had a water leak that woke us up and started flooding the bathroom, so we rang the out of hours contact to ask him how to turn the water off, he told us how to and seemed friendly enough... The next morning I rang the office to ask them when they would be here to fix it as we had no water until they did. I was placed on hold for a little while then the woman on the other end began a complete elaborate lie saying that we had rang them up and told them that we were all drunk and ended up knocking the shower off the wall, I told her we said nothing of the sort but still she proceeded to enforce her complete lie. We specifically said on the phone that we were all asleep and the bang woke us all up, she kept mentioning it and hinting that we would have to pay for it even though we said nothing of the sort. Very poor behaviour on their behalf.
5/5
GoogleI recently purchased a house through JW Wood Estate Agents. Their service was amazing, from first contacting them, to completion. They were always warm and friendly, while also remaining professional. Chloe Rodgerson in particular was …
Hello Chris, Thank you for your kind review regarding your recent house purchase. It was a … More
5/5
GooglePleasant, friendly staff who couldn't do enough to help us when buying our home.
5/5
GoogleVery highly recommended. Everyone at JW Wood was helpful and enthusiastic, and they responded rapidly to all details in the sale. Also they obviously have a lot of local knowledge and experience which has been invaluable.
Thank you Tony for the review. We are very pleased that you had a great experience dealing with our Chester le Street team.
5/5
GoogleBrilliant service. Have kept us up to date with everything. David Warnaby, Tracey Bowen and Kelly Mahoney have been brilliant thank you very much!
5/5
GoogleChloe at J W Wood at Chester-le-street was absolutely fab. Kept us up to date each step of the way. Hopefully the rest of the sale will go as smoothly.
Thank you Sophie. Chloe was delighted to get a purchase sorted out for you, especially on such a lovely house.
5/5
GoogleBrilliant and exceptionally fast with no issues I would definately recommend these as we had dealt with other estate agents who previously took 6weeks to get done what Chloe Rodgerson had done within a day of purchasing a propperty. I Would 100% choose to deal with this estate agents over any other.
5/5
GoogleReally smooth and easy process so far - have been dealing with Jill who was very informative and helpful throughout!
Thank you Harriet. Jill appreciates your comments.
5/5
GoogleExceptional service from Tracy and team. I would highly recommend JW Wood Chester-le-Street. Very professional and extremely friendly. Thank you so much.
5/5
GoogleAbsolutely fantastic team
Thank-you for your 5* review, its very much appreciated.
5/5
GooglePurchasing our dream home through JW Wood. Very thorough estate agents. Prompt and efficient when answering questions and have both parties (buyer’s and seller’s) best interests at heart.
Thanks for the review Rebecca. Great to help people get their dream home, so here’s hoping for a quick completion!
5/5
GoogleAll the staff at JW Wood Estate Agents have been very helpful and professional during our recent house search and purchase and we would happily recommend their services.
Hi Anne. Thanks for the kind review. Great to finally secure a property for you in your ideal location, where we know you will be very happy!
5/5
TrustpilotJust sold another property through the…
Just sold another property through the Stanley office, great service from start to finish. Chris the valuer was very knowledgeable and professional, Vicky in the office was great as always and Beverley in the after sales team was brilliant, always contactable and made the sale fliw easily.
5/5
GoogleFab service and really responsive to all queries I had. I would highly recommend JW Woods in chester le street for making me feel very comfortable in my purchase. Thanks again ladies.
We were very pleased to read your kind words and it makes us glad that you were offered great customer service from our Chester le Street office.
5/5
GoogleFirst class service from an excellent agent! We would like to say a huge ‘Thank you’ to Tracey Bowen for being highly …
Thanks Kevin. Our job was made a lot easier because your house and gardens are amazing! A great result with a happy buyer too! Thanks for your recommendation.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
