Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
GoogleWe would definitely recommend JW Wood Estate agents. Chloe could not have helped us more and nothing was a bother to her. Great, friendly customer service
Thanks Chris. Chloe has a great reputation and was delighted to read your comments.
5/5
GoogleVery very helpful. Cannot do enough for us. Guiding us through selling buying and everything in-between.
Thank you very much Helen. I’m delighted the team have made such a good impression so quickly in the sales process.
5/5
GoogleGreat service from Tracy - she was very professional and knowledgeable and gave great, friendly advice
Hi Philippa - thank you for your review and kind words about Tracy.
5/5
GoogleTracey and vicky kept us up to date with everything that was happening. They were excellent help and kept us informed with everything to help us buy our first home
Danielle, thanks for your review. Buying for the first time can be a daunting experience and we are pleased that Tracy and Vicky were able to help. Hope you enjoy your new home and please keep safe.
5/5
GoogleGreat service from Tracy at Chester le Street helping us in our search for a new home, she went out of her way to help us find the perfect home
We are so pleased that you found the perfect home and as equally pleased that Tracy was a big part of helping you. Thank you for the review and we wish you all a happy future in your new home.
5/5
GoogleWe've had excellent service from this estate agent. Tracy Bowen, in particular, was brilliant. Very understanding of our needs and guided us as to what we needed. Definitely recommend
Jody, many thanks for your comments. Tracy is greatly encouraged by your kind remarks and we thank you in advance for any recommendation you make. Please keep safe.
5/5
GoogleWe have had a wonderful, stress free, efficient and friendly service from Woods and would definitely recommend them. Communication was excellent throughout and the process was quick and easy.
Hi Hannah, just a quick reply to say thank you very much for the review and we really appreciate the feedback. All the best.
5/5
GoogleVery helpful office staff particularly Chloe in dealing with a viewing and offer made on a property.
5/5
GoogleOur 3rd time using J.W Wood in Chester-Le-Street. Always fantastic service from Adrian, Tracey and Chloe. Honest and straight forward, couldnt ask for more
Thanks Chris. Great to see you come back to us again and hopefully will work with you again in the future. All the best from all of the Chester le Street J W Wood team.
5/5
GoogleVery efficient so far, excellent service from Chloe in the Chester-Le-Steet branch. Thank You
We are delighted you are happy with our service. We are always here if you need any additional help.
5/5
GoogleJW Wood and Tracy Bowen in particular have been really helpful from start to finish. Always kept in touch and made sure everything went smoothly. Would seriously recommend.
On behalf of Tracy thank you very much for your lovely review.
5/5
GoogleWould highly recommend J. W Wood. Tracy very professional/efficient and superb at calming you down when things get intense. Chris also for his expertise showing round potential properties.
Giselle, thanks for your review. Tracy and Chris appreciate your kind comments. Please stay safe.
5/5
GoogleJW Woods estate agents, they have been all the above from the get go!! Tracey look after me and explained things very clearly.
On behalf of Tracy and the team thank you very much for the 5 star review!
5/5
GoogleLovely people, professional and friendly service. Tracy in particular is very helpful, thanks!
Thanks for your kind review Jen. Tracy was delighted with your comments.
5/5
GoogleThank you to chloe and the team sale in two weeks so pleased
Hi Linda - many thanks indeed for providing such a superb 5* review about the service you have received. Your comments are very much appreciated.
5/5
GoogleWhat a great Company. Speedy replies, accommodating for multiple views. Lovely staff.
Thanks for the great review Cameron. Welcome to Chester le Street and we look forward to getting you moved in as soon as we can.
5/5
GoogleJWWood have been Fantastic with the help and support of purchasing our soon to be new home! …
Thanks Nicole. Chloe is a very genuine and caring member of our team so your kind words were really appreciated.
1/5
TrustpilotAwful.
Awful. Vile buying experience when purchasing our first home. We were not treated seriously by the agent in a little Aygo. We asked for a second viewing once our offer had been accepted and she proceeded to follow us around the house making comments about fairies and pixies. An absolute joke and shocking, bitter attitude.
5/5
GoogleFriendly, speedy and professional service from the team, Tracy and Chloe keep you updated every step of the way. Fab service and would highly recommend.
Gill many thanks for your review, Tracy and Chloe make a great team and are greatly encouraged when a client takes the trouble to write a review.
5/5
GoogleJust started the buying process, good communication and very friendly
We're here to help every step of the way. Any problems please let us know.
5/5
GoogleFirst time buying and nothing but good things to say. Chloe goes above and beyond a really great help.
Thanks Joshua. Looking forward to getting you moved in to your new home.
1/5
TrustpilotAvoid
Avoid, going through the property ombudsman to address issues with this estate agent, very poor customer service, they genuinely don’t know what they are talking about, clueless at best!
5/5
GoogleHelpful every step of the way, can't fault them.
Dear Matt, thank you for your kind words and a wonderful 5* review
5/5
GoogleFirst class service from the Chester le Street team.
Thanks for the 5 star review. It was a pleasure working with you.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
