Trusted Agent profile · Chester Le Street
Verified
★★★★★
469 reviews across 3 platforms
3 Front Street, Chester Le Street, DH3 3BQ
Part of JW Wood, see every office.
JW Wood's office in Chester Le Street, at 3 Front Street, is rated 4.7 out of 5 across 469 reviews on three platforms, including 256 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of five awards JW Wood won in 2026.
256
Reviews on Google
This office
18
Reviews on Facebook
Business-wide
195
Reviews on Trustpilot
Business-wide
Welcome to JW Wood Estate Agents, your trusted partner in the North East property market. With over a century of experience, JW Wood is renowned for delivering exceptional property services, including residential sales, lettings, and property management. Our dedicated team of local experts is committed to providing personalised, professional, and efficient solutions to meet all your property needs. Whether you're buying, selling, renting, or investing, discover why JW Wood Estate Agents is the go-to choice for property services in Chester le Street.
The Trusted Agent 2026 results for JW Wood, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
5/5
GoogleCouldn't fault Adrian and JWW. Very responsive when we needed a quick valuation and was happy to give advice on any questions asked
Jonathan, thank you for your review, Adrian is a long established director but still enjoys the encouragement your comments provide to him and his team . Once again many thanks and stay safe
5/5
GoogleJW Wood have been excellent from start to finish. Adrian and Jill have helped make the process as easy as possible, highly recommend!
We have passed your feedback onto Adrian and Jill. Many thanks for taking the time to leave your review. Keep safe.
5/5
GoogleVery pleasant and professional service from all at JWW Chester-le-Street office, from knowledgeable viewings to super responses especially from Chloe R.
Hi Andrew, thank you for the great review.
5/5
GoogleExcellent service from all at the firm. very helpful and efficient throughout particularly as the house I was viewing was unoccupied.
Hi Peter, many thanks for taking the time to leave a review for our Chester le Street office. Its always encouraging to read positive feedback.
5/5
GoogleVery friendly and professional team at JW Wood Chester le Street branch who did everything they could to sell my house and keep me up to date on a regular basis. Tracey and Chloe deserve a big thank you for getting me through the stressful process of selling my house. Great service. Well done.
5/5
GoogleExcellent service by all the team at the Chester le Street branch of JW Wood. They managed to secure 17 viewings for us (including 2nd viewings) in a short space of time which resulted in an acceptable offer being received. …
5/5
GoogleFabulous as always, that's why we keep coming back!
Thank you Jennifer. It is especially pleasing when our customers return to us so your review is valued greatly.
5/5
GoogleDefinitely I will recommend JW Wood, 5 from 5. Great team work!
Igor thank you for your kind comments which we have passed on to our team in Chester le Street. We hope your sales proceeds to completion and please keep safe.
5/5
GoogleExcellent work from Vicky and Chloe everything sorted so quickly and professionally
Thats great to read. Many thanks for the review.
1/5
TrustpilotShould be 0 stars
Should be 0 stars! JW WOOD ARE THE WORST ESTATE AGENT i have ever professionally and personally encountered! Rude staff, poor communication, inability to deal with timely repairs, lived in a bug infested house for 6 months and now they want my deposit! AVOID
5/5
FacebookI used JW Wood Chester le Street branch to sell my property. I can only say how brilliant the staff are there, nothing is a bother to them. Very helpful, friendly and reassuring. I would definitely recommend these guys. Thank you very much to Martyn, Tracy and Chloe - you are the best. TB
5/5
GoogleAlways attentive to questions and kept good communication with regular updates
Communication can come in a variety of methods including calls, emails, instant messaging etc. But what is most important is that it is consistent and beneficial. Many thanks for taking the time to leave a review.
5/5
TrustpilotExcellent customer service
Excellent customer service, keeping in touch with us regularly and a very quick sale
1/5
GoogleI telephoned to make enquiries about viewing a property. I am clinically vulnerable. The property is vacant. I asked if I'd be able to look with agent in attendance but not in same room. …
5/5
GoogleHaving previously used the services of JW Wood in the purchase and subsequent resale of my Father in Law’s flat, some three years later. They couldn’t have been more helpful and proactive. So when we decided to review any downsizing …
5/5
GoogleRating only, no written review.
Thanks so much for the five stars, Sean. We really appreciate you taking the time to leave us a review. The JW Wood Team
5/5
GoogleBrilliant
Thank you for your review!
4/5
GoogleRating only, no written review.
Thank you for the rating!
5/5
GoogleA Pleasure to deal with We were moving after 35 years in the same house, and trying to find another home was far from successful. However, we eventually found a property for sale via …
5/5
GoogleManaged to sell my flat in 3 days. Very impressed overall.
4/5
TrustpilotEfficient viewing
Efficient viewing Efficient staff filled with confidence and kept updated very quickly
5/5
GoogleFantastic Agency. Very helpful with answering my first time buyers questions and made sure I didn't miss anything out during the process of purchasing my first house.
1/5
FacebookCan’t get repairs done damp really bad furniture stained and in bad condition. Then when you leave you can’t get your money back , so don’t use this company .
1/5
Trustpilotterrible.
terrible. they will raise your rent after you submit the application form. not trustable agent!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: JW Wood, Chester Le Street won Gold; JW Wood, Durham won Platinum; JW Wood, Consett won Platinum; JW Wood, Darlington won Gold; JW Wood, Bishop Auckland won Gold.
