5/5
GoogleGreat service, all staff very friendly, knowledgeable and helpful, I will definitely be using this service again. Thank you so much Paul
Trusted Agent profile · Cheshire East
Adam Partridge Cheshire East reviews
★★★★★
307 reviews across 3 platforms
The Cheshire Saleroom, Withyfold Drive, Macclesfield, SK10 2BD, Cheshire East, SK10 2BD
Adam Partridge's office in Cheshire East, at The Cheshire Saleroom, is rated 4.1 out of 5 across 307 reviews on three platforms, including 126 Google reviews rated 4.2.
Reviews
Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.
Google1/5
TrustpilotHAVING TO CONTACT TRADING STANDARDS
HAD TO CONTACT TRADING STANDARDS, BOUGHT A UNDERWEIGHT FULL SOVEREIGN IN GOOD CONDITION SO NO REASON TO BE UNDERWEIGHT. I HAVE ASKED FOR A FULL REFUND! BUT WAS TOLD BY STEVEN PARKINSON MNAVA, SENIOR ACTIONEER AND VALUER, THAT THE 1888 FULL SOVEREIGN WITH A WEIGHT OF JUST 7.91g WAS WELL WITHIN THE TOLERENCE. BUT THE UK COINAGE ACT OF 1971 STATES THAT THE MINIMUM SIZE SHOULD BE 9.37. WHEN I HAVE QUESTION THIS AND ASK ONCE AGAIN FOR MY REFUND EVEN UNDER MY CONSUMER RIGHTS ACT 2015 '14 DAYS RETURN'. I WAS TOLD 'NO REFUND' WOULD BE MADE. I JUST THINK MAYBE REFUSED BECAUSE I HAD TO ALSO RETURN FOUR OTHER SOVEREIGNS FROM THE SAME AUCTION WHICH ALSO WERE NOT AS DESCRIBED?. WILL BE TAKING THIS FURTHER... I AM GLAD TO SAY I HAVE HAD A FULL REFUND '3 WEEKS LATER' FOR THE 5 SOVEREIGN COINS.
1/5
TrustpilotThe valuer/auctioneer supposedly from…
The valuer/auctioneer supposedly from the Torquay office called at my property to view items I had for sale, on the 1st August. He gave me the impression that they were busy next week but would telephone me the following week to arrange wrapping and removal of items to auction.Since then I have called several times, the auctioneer has been inIreland London, Macclesfield twice and then on holiday, on the 4th September I had a call from their new receptionist to say they were short staffed and wouldn’t be able to take my items. So 5 weeks from 1st visit I’m back where I started, very unprofessional I call that, I hope Adam Partridge is aware of they way his minions are bringing his good name into disrepute.Extremely disgusted patron.
5/5
TrustpilotThe staff was very helpful from the…
The staff was very helpful from the moment I contacted them via e-mail.When I visited the premises, again I found the staff helpful, knowledgeable and the information given about the process of the transaction very accurate.Also the fact that they kept me informed promptly about the day of the auction and the result and transfer of the funds to my account.I would recommend Adam Partridge Auctioneers for good service.
1/5
TrustpilotOnline bidding platform doesn't work
I have experienced multiple problems with AP platform. On changing my password I was unable to login to my account. I experienced a platform crash on 2 different computers including a brand new computer. Of course I tried clearing the cache, cookies etc., and even installed a new browser on both machines - and I still experienced problems logging in. I was able to eventually log in, by ignoring the error message to view my bidder account, and by using Chrome exclusively.AP told me that they didn't have any technical issues. I sent a detailed bug report along with the stack trace of the crash, experienced on both computers. AP is adamant that it's my computers that are at fault. Had it been a cookies or cache related problems I'd have expected a new installation of Firefox to not exhibit the crash. I dispute their assertions regarding my computers since I don't have any problems with The Saleroom or Invaluable, nor any other site for that matter.To cap it all, I wanted to bid on an item today. Having logged in to the AP bidding platform I pressed the bid button - my bid wasn't registered. I could see the latest bid and could hear the auctioneer, and I was prepared to bid more, but the AP platform would not accept my bid, despite the bidding button being active. Pressing the bid button had no effect. I lost the item. Needless to say, I was disappointed that the platform had let me down.I immediately called AP to complain - again they told me the fault is at my end. Checking their records, they could not see a bid from me.Avoid the AP bidding platform - it doesn't work. Use The Saleroom or Invaluable instead.
5/5
TrustpilotJust brilliant, from start to finish!
Brilliant! Great customer service, smooth and easy to do, we are so happy 😁.
Agent replied · 27 May 2026
Thank you so much for your wonderful review, Amanda. We’re delighted to hear that you had such a positive experience with us, and we’ll be sure to pass on your kind words to Kath and team at Liverpool. We look forward to assisting you again in the future.
5/5
GoogleI buy all over the country and Adam Partridge rate as one of the best. They are fair on their commission , offer a very good and fair in house shipping service, have great customer service and have polite and friendly staff offering excellent lots. I have been bidding here for years and will continue to do so. Thank you for all your effrots. A great auction house
Agent replied · 23 October 2024
Thank you so much for your glowing review of our business. We are always grateful to receive positive feedback and we are happy to hear from long standing customers and new customers alike. If you ever feel we can make any improvements to better our service, we would love to hear from you.
5/5
TrustpilotBrilliant customer service
Brilliant customer service! Very helpful and knowledgeable, quick to respond, and went above and beyond. I highly recommend this company!
Agent replied · 28 December 2024
We truly appreciate your 5-star review, Julia. It’s always rewarding to hear that our efforts are making a difference, and we look forward to welcoming you back soon!
2/5
TrustpilotVideo Link Not Working
I was really looking forward to bidding online at their recent auction in Ruislip but there was a persistent problem with the video link, such that there was neither sound nor video for much of the time. I frequently contacted them to let them know of the problem as the auctioneer seemed unaware of the issue and appeared not to care either. Several times they managed to resolve the issue and video and sound was restored but, within minutes, it was gone again, which was extremely frustrating as it meant that I had to continually watch the auction to see when my items were about to go under the hammer rather than listen to the auction while doing other things.I did manage to buy one of the lots that I was interested in but left the auction early as they seemed unable to resolve the problem. This is a shame because my bids on the other items in which I was interested (whether or not I was successful) might have meant those items sold for a bit more.So, no, it was not a very pleasant experience and, hopefully, if I do log on to another one of their auctions, their IT people will have sorted the video problem out.
5/5
TrustpilotAuction newbie
Never having sold anything at auction before I was a little apprehensive but I needn’t have worried. The process was so straightforward from beginning to end. I submitted photos of the three items I wished to sell, was happy with the online valuation and really impressed with the employees who came to collect the furniture to be auctioned. I was kept informed throughout, followed the auction online and received more money than I had expected. Yes, the sale fee is quite hefty but I certainly wouldn’t have received anywhere near the amount I did had I tried to sell the furniture items independently. I would certainly contact them again should I have further items to sell.
1/5
TrustpilotAlan Partridge is a THIEF!
It's almost a year since I purchased several items and I still haven't received them.When I called to ask why I am still waiting to receive my items they told me they had no record of me. What?! But you happily take my money and decide not to post anything?! Charming.Still nearly £700 out of pocket and non the wiser.Do not waste your effort and money buying anything from this dodgy auction house is my advice.
5/5
GoogleI have sold things here that I thought would do better at an auction than online. They are very helpful giving valuations by email, and were great to visit in person and chat to when I dropped things off. They have viewing days before each auction or you can look online. The post sale communication and payment was quick and simple.
5/5
GoogleWonderful items and service, thank you
5/5
TrustpilotThe professionalism of everyone from…
The professionalism of everyone from initial contact through to post sale. Special mention to Ed B who has been so very supportive helpful and honest in his responses to my various questions.I would highly recommend this auction company if you are looking for a safe and reliable business to sell your collections.My sincere thanks to all.
5/5
TrustpilotWould highly recommend
I was selling a relatives house so I got Steve to come round from the Garstang branch to value and take some items for the auction. I was very impressed with Steve , he was very professional and obviously knew what he was talking about, he was very paitent and took his time and he also involved us on the process. They got very good prices for the stuff he took and I couldn't say a bad word about him or the experience we had with the company as a whole.
1/5
GoogleAfter a productive conversation regarding a piece I had I booked an appointment. This morning as I live a long way away I set off early followinng my Sat Nav. When i arrived it transpired i was at Hale Rd branch instead. I called Macclesfield explaining what i had done and could i continue on there. A gentleman said i could and they would fit me in. I then lost the connection and called back which was unfortunate for me as I dealt then with a female who basically had a negative effect on me. She proceeded to tell me I couldn't just come up and it was my fault I was at the wrong branch and not theirs! Lovely customer service. I travelled miles to get there. I suggest you speak to your staff Mr Adam Partridge and one in particular. Update. The ring was returned to me. I never received it no recorded delivery. You judge for yourself
5/5
TrustpilotFast and easy communication online with…
Fast and easy communication online with honest advice and valuation of my items.
Agent replied · 28 December 2024
We truly appreciate your 5-star review, Sarah. It’s always rewarding to hear that our efforts are making a difference. We look forward to welcoming you back soon.
1/5
GoogleDisappointed by the auctioneer. When bidding online telling me I am the highest bidder and won an item to then find out the auction staff were negligent in not updating bids so i failed to win the lot 'apparently' .... and now I have to travel 60 miles for just the one lot won!
Agent replied · 23 October 2024
Good afternoon and thank you for your review. The auction is still going on so we have not yet sent out invoices. Could you please advise which auction this is relating to so we can look at this for you?
5/5
GoogleOnly came for a browse but the atmosphere was amazing staff are welcoming and friendly and there is lots for the eyes to feast on. Really would recommend this auction house above all others.
5/5
TrustpilotFirst class from olly and his team they collected a large quantity of vynels and sorted into various categories the whole experience was so professionally done from start to finish it,from angela
Helpful and constructive
Agent replied · 27 May 2026
We truly appreciate your 5-star review, Graham. It’s always rewarding to hear that our efforts are making a difference. Your feedback will be shared with Olly and the Liverpool team, and we look forward to welcoming you back soon.
5/5
TrustpilotA really interesting auction house…
A really interesting auction house worth following for the best of reasons......always a really wide selection of different and interesting lots , sales are well catalogued, commission is less than most and estimates are reasonable. Its also notable for it efficient and courteous after sales service which on small items can include shipping at very reasonable cost
5/5
TrustpilotI recently sold my late fathers coin…
I recently sold my late fathers coin collection through the Preston branch. Steven Parkinson met me at the door and was friendly and professional from start to finish. He was very helpful and kept me up to date with everything that was going on regarding the auction. I thoroughly recommend this auction house if you have anything you wish to sell. I shall definitely be returning if I find another treasure in the future.
5/5
TrustpilotHad interaction with Stephen Parkinson…
Had interaction with Stephen Parkinson from Garstang Branch of Adam Partridge Auctioneers before I took all the goods to his office.All good.Went through everything with us and categorised everything and I had a record of it.Everything sold and due to get our money soon.Excellent service and will be going back there soon with some other things.
5/5
FacebookAbsolutely amazing service!! Very helpful and knowledgeable! I would certainly recommend!
Agent replied · 25 June 2025
Unhelpfull and uncaring - BAD For Buyers & Sellers Whether you are an auction buyer or seller / vendor, IMHO, based upon my experienced (as a regular auction vendor and buyer), Adam Partridge are one of the worse auctioneers in the UK (particularly for Internet buyers) and are to be avoided. Bought and paid for an antique Scottish sword (in protective scabbard) from them online; Adam Partridge; a) deleted my emails without reading them b) repeatedly claimed they did not, that they only missed my emails (nonsense, I sent "read request" emails, so was notified by their email system of the fact they deleted without reading) c) refused to pack only, sent me to two agents, one said it was too long for them, the other AP gave me a bad email address (so my emails to them bounced as "unknown"). So auctioneer suggested I hire a man with a van!!!! What a crock. A testament to their lack of professionalism / reality / Duty of Care. Having informed them I was mute, they provided phone numbers for inappropriate companies "Who will be able to help you". If they were my office manager, I would fire them and recommend they go work for my competitor. I buy PLENTY online from good / other auctioneers without any such problem. Adam Partridge must be the most unhelpful and uncaring auction house in the UK. Ultimately BAD for Internet buyers and therefore for ALL sellers / vendors alike. NEVER EVER AGAIN
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Questions about Adam Partridge Cheshire East
How many reviews does Adam Partridge Cheshire East have?
Adam Partridge's Cheshire East office has 307 reviews across three platforms: 126 on Google, 27 on Facebook, 154 on Trustpilot.
What is Adam Partridge Cheshire East's rating?
Adam Partridge Cheshire East is rated 4.1 out of 5 across all 307 reviews, and 4.2 out of 5 on Google from 126 reviews.
Where is Adam Partridge's Cheshire East office?
Adam Partridge Cheshire East, The Cheshire Saleroom, Withyfold Drive, Macclesfield, SK10 2BD, Cheshire East, SK10 2BD.
