Trusted Agent profile · Chesham · Buckinghamshire
Verified
★★★★★
535 reviews across 4 platforms
1 Germain Street, Chesham, Buckinghamshire, HP5 1LH
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Chesham, Buckinghamshire, at 1 Germain Street, is rated 4.4 out of 5 across 535 reviews on four platforms, including 232 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
232
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
10
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ...Read all 4 from sellers
We viewed and bought a property through the Chesham branch this year! Alex and Jacqui were great at showing us round, dealing with negotiations and a special ...Read all 2 from buyers
Our Chesham office covers: Chesham, Chartridge, Hawridge, Ashley Green, Ley Hill, Botley, Bellingdon and Latimer
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
FacebookExcellent service from beginning to end. Always helpful and realistic with advice, and lots of support along the way.
Hi Melinda, Thank you for taking the time to write this lovely recommendation! We're delighted to read that you've received excellent customer service and support. Best wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotWORST EXPERIENCE IN MY LIFE THEY HAVE…
WORST EXPERIENCE IN MY LIFE THEY HAVE MADE MY LIFE HELL!!!!! THEY ARE VERY RUDE SPECIALLY POOJA SHAH!!! I wouldn’t recommend them even 1% try to get another agency that cares for you they made me clean the house professionally for 200£? I mean I lived there paid rent of course I it LOOKS USED?!?! They have taken money from my deposit?
4/5
GoogleStaff friendly, very efficient
Hi Fiona - Many thanks for taking the time to review our Chesham team. We take all our reviews very seriously and strive to achieve 5 stars. Was there anything our team could have done to improve your rating? Best wishes to you from all at The Frost Partnership Estate Agents
5/5
GoogleFrost were excellent throughout the process, attentive and responsive. Massively helpful in a tense exchange/completion where the other estate agents in the chain were dreadful. Definitely recommend Frost Chesham
Hi Daniel, That's great to read; we're so pleased the Chesham team were excellent throughout the process. Thank you for your review and recommendation. Best wishes from all at The Frost Partnership Estate Agents
1/5
TrustpilotThey will send people in to your…
They will send people in to your accommodation with no regard for “The tenants right to peaceful enjoyment of property” or whatever the ONLY thing they really have to oblige the tenant. Twice I returned home to discover the premises had been entered unlawfully by agents of theirs. ALL their employees are of the “go f yourself” disposition. Rude, impolite, arrogant and incompetent.
5/5
GoogleI want to say a big thank you to everyone at Chesham Frosts estate agents. We purchased our new home through them and they were without doubt the best estate agents I have ever dealt with. …
Hi Warren, Many thanks for taking the time to post your 5* review for our Chesham team. We're delighted to hear that they provided you with a level of excellent service … More
5/5
TrustpilotGreat customer experience
Great customer experience, great people management, all in all a pleasurable sale experience. Managed expectations for myself and my wife well during the initial phase.
4/5
TrustpilotCarla Reynolds from property management…
Carla Reynolds from property management has been extremely helpful and quick responding to any queries I may have regarding the property I rent from them.
1/5
TrustpilotBe careful with these people
Be careful with these people. When moving into rented accommodation they did not address any issues that we felt needed to be fixed, simply ignoring our emails. When we moved out, they tried to take money from our deposit to fix issues with the house that already existed before moving in. A deposit should not be there to fix existing maintenance issues.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. I have rented a flat from them for 2 years, it has been 2 months since I have done the check-out and they still haven't refunded my deposit. Plus, they have tried to find the tiniest details to hold money from my deposit... their excuse to charge me £90 cleaning fee is a discoloured sealant in the bathroom.
5/5
GoogleGemma and jackie are an amazing team. Who worked above and beyond our expectations .professional, polite and honest. Will definitely be using frosts in Chesham in the future. Would recommend them to anyone thinking of selling
Hi Steve Many thanks for taking the time to post your 5* review for our Chesham team. We're delighted to hear that they provided you with an excellent level of service … More
5/5
FacebookOur thanks go to Ben Levi of the Chalfont branch for his professionalism, efficiency and high level of communication. We always knew where we stood in the process and he dealt with our questions with unfailing politeness. Thank you.
HI Sandra, Thank you so much for taking the time to write this glowing review for Ben. We're delighted to hear that he provided you with an excellent level of customer service and professionalism. We will pass your comments on to both Ben and our senior management team. Best wishes from all at The Frost Partnership
5/5
TrustpilotPurchasing a flat
I couldn't be more pleased with my experience with the Frost Partnership. My main contacts were Lee and Alison and they were both extremely responsive, helpful and professional throughout the purchase of my flat. I was particularly impressed with how quickly they responded each time I needed information or documents. They've been such a pleasure to work with.
5/5
FacebookGemma and jackie are an amazing team. Who worked above and beyond our expectations .professional, polite and honest. Will definitely be using frosts in Chesham in the future. Would recommend them to anyone thinking of selling
Hi Steve, Many thanks for taking the time to write this fantastic recommendation for Gemma and Jackie from our Chesham team. We are delighted to read that their property service exceeded your expectations and that you will definitely choose The Frost Partnership for any future property transactions. Best wishes to you from all at The Frost Partnership
5/5
GoogleExcellent service. Always take calls and gave valuable information and support during this stressful time.
Hi Barbara, Many thanks for taking the time to write this 5* review for our Chesham Sales team. We are delighted you received excellent service and that they gave you valuable information and support. We will pass your comments on to them … More
5/5
GoogleAccouter did a fantastic job refurbishing our apartment in Mayfair - highly recommended and we will certainly use them again when the time comes.
Thank you for the delightful feedback, Rupert. We are thrilled to hear that you are pleased with the refurbishment of your beautiful Mayfair apartment. It is always a pleasure for us to work with you, and we look forward to the next project.
5/5
GoogleWe used Frost to sell our mother’s home . There service was exceptional and professional. There knowledge of the housing market was totally correct. The sale went very smoothly I would highly recommend them.
Hi Tanya Thank you for taking the time to write this 5* review for our Chesham team. We're delighted to read that they provided a professional and knowledgeable property … More
5/5
FacebookGreat experience working with Frost on the sale of my flat, they secured a great price and were efficient and helpful throughout the whole process.
Hi Will, Thank you for taking the time to write this 5* review. We are delighted to read that you received an effective and efficient property service during the sale of your flat. Best wishes to you from all at The Forst Partnership Estate Agents
5/5
GoogleExcellent customer service. A very friendly professional team. Jacqui and Gemma have been amazing throughout my purchase, knowing I was on a tight timescale. Nothing was too much trouble regarding numerous viewings of my chosen property, …
Hi Jean, Thank you so much for taking the time to write this glowing 5* review for the Chesham team. We're delighted to hear that Jacqui and Gemma have excelled with … More
5/5
FacebookAn absolute pleasure to deal with Frost, and in particular, Karen Morris. We are delighted with our new home and couldn’t recommend the Frost Partnership more for a friendly and professional service. 10/10
Hi Mark, Thank you for taking the time to write this glowing review for Karen and the Windsor team. We're delighted to read that you received a friendly and professional property service, and found a new home that's perfect for you. Wishing you every happiness in your new home. Best wishes from all at The Frost Partnership Estate Agency
5/5
FacebookHighly recommended. professional and friendly service from Alison. she kept things moving along with our sale and always kept us informed. Will definitely be using them again.
Hi Kelly, Thank you so much for taking the time to write this glowing recommendation for Alison. We are delighted to read that she provided you with an efficient and effective property service. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleGreat team and very helpful And the gentleman I was dealing with defiantly went The extra mile to get are sale sorted
Hi Steve Many thanks for taking the time to write this 5* review for our Chesham Sales team. We are delighted to read that they went the extra mile to get your sale … More
5/5
The Trusted AgentQuick and Efficient
Excellent communication. All staff we had contact with were pleasant and efficient with special thanks to Chloe
5/5
Google“It was a pleasure working with KF Interiors team; the fast turnaround times and finished result are testament to the teams attention to detail and efficiency.”
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Stanley wrote: "Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
