Trusted Agent profile · Chesham · Buckinghamshire
Verified
★★★★★
535 reviews across 4 platforms
1 Germain Street, Chesham, Buckinghamshire, HP5 1LH
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Chesham, Buckinghamshire, at 1 Germain Street, is rated 4.4 out of 5 across 535 reviews on four platforms, including 232 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
232
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
10
Reviews on The Trusted Agent
This office
64
Reviews on Trustpilot
Business-wide
Send The Frost Partnership Chesham a message.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ...Read all 4 from sellers
We viewed and bought a property through the Chesham branch this year! Alex and Jacqui were great at showing us round, dealing with negotiations and a special ...Read all 2 from buyers
Our Chesham office covers: Chesham, Chartridge, Hawridge, Ashley Green, Ley Hill, Botley, Bellingdon and Latimer
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
5/5
GoogleAs first time buyers with one experience of a collapsing chain, my husband and I were a bit apprehensive as we made our offer for our new home...there really was no need to worry though - Frost Partnership were amazing! The whole team were …
Hi Karren, Many thanks for taking the time to write this 5* review for Jacqui and our Chesham team. … More
5/5
GoogleWe bought our house via Frosts and would sell again via them (not for a while hopefully!) as they were a delight to deal with. As with all house transactions, things generally get tight and tense toward the end and they stuck with us, …
Hi Ian, Many thanks for taking the time to write this 5* review for our Chesham team. We are delighted to hear that they were a delight to deal with. We will pass your … More
5/5
FacebookFound a property to rent through Frost. Vicky Lyle helped me through the process as I have never rented before. She was brilliant, incredibly helpful and responsive. I am new to the area and she was able to provide lots of local knowledge. I would most definitely recommend Frost.
HI Karen, Many thanks for taking the time to write this recommendation for Vicky. We're delighted to read that she provided you with a professional, knowledgeable and responsive property service. We will pass your comments on to Vicky and to our senior management team. Bets wishes to you from all at The Frost Partnership Estate Agents
1/5
TrustpilotLandlords Beware
Landlords Beware! This letting agent is terrible. They will match other estate agents lettings fees at 5-7% 'let only' fee but will then add additional charges such as 'tenancy agreement fee' of £456 as well as trying to add on other fees without your permission such as £30 for registering the deposit (which I did not ask them to do). In addition, they will charge 3% renewal fee as well as a £90 'memorandum of agreement fee' if the tenant stays on. I have worked with other estate agents who charge no renewal fee as there is no further work they have done (but may charge a small fee of about £30-40 for a renewal of contract). For a flat with a rental income of £1100, they charged me an additional £486 compared to other estate agents in the area who do not charge these additional fees. I regret my decision to give them my business and will never do so again. My advice would be to go to any other letting agent.
5/5
FacebookEloise was very accommodating and professional. She arranged convenient viewings and kept me up to date with all progress. I was very impressed and would certainly recommend to others.
5/5
GoogleGemma at Fost Chesham lead us through a difficult few months of uncertainty and stress. She was kind, reassuring and professional at all times. Despite handling over 40 sales she made us feel like we were her only clients and the most …
Louise and Marcus, Thank you so much for taking the time to write this amazing 5* review for Gemma and our Chesham team. We are delighted to read that Gemma has been a true … More
5/5
GoogleThe Frost Partnership in Chesham have been fantastic with our sale and with our purchase! I wouldn’t choose any other Estate agent now! Lovely, friendly, helpful staff all round!
Hi Charly - Many thanks for taking the time to write this 5* review for our Chesham team. We are delighted to hear that they have been fantastic with your sale and with your purchase. We will pass your comments on to them and also to our … More
5/5
TrustpilotMy views as a Landlord
I am a Landlord and Frost manage my property. Danielle in particular is efficient and communications effectively with my tenants and also me to ensure we are proactive in sorting out any issues.
5/5
FacebookExtremely professional, let my property for years with the same tenants. Highly recommended for letting and selling property . I bought the house from them and let through them . All sales negotiators and letting negotiators highly experienced professionals .
Hi Gurpreet, Thank you for taking the time to write this glowing recommendation. We are delighted that you have always received an extremely professional property and letting service from our teams. Thank you for continuing to work with us and we look forward to assisting you again in the future. Best wishes from all at The Frost Partnership
5/5
GoogleA well deserved 5 stars for Jacqui, Gemma, Alex and the rest of the team at Frost's! Every dealing with them was warm and professional, and they were willing to take time time to understand our needs and help us through each step of the …
Hi Julie Many thanks for taking the time to write this super 5* review for Jacqui, Gemma and Alex from our Chesham team. … More
5/5
GoogleI recently sold my property and bought a property with The Frost Partnership in Chesham and they were wonderful. Gemma Testa helped me along the way and nothing was too much trouble. They are a friendly and professional team and I will not hesitate to recommend them. Thank you.
Hi Simon, Many thanks for taking the time to post this fabulous 5* review for Gemma and the Chesham team. We're delighted to hear that you received a friendly and … More
5/5
GoogleWe went into the Chesham branch of The Frost Partnership and were so glad that we did. We met a very very helpful lady called Lorraine who kindly told us so much information about Chesham as we were relocating from miles away. …
Hi Colin, Many thanks for taking the time to write this super 5* review for the Chesham team. … More
5/5
GoogleFrom the begining of the sale process through to the end we found both Jacqui Cuthbert and Gemma Testa helpful, understanding and professional. We felt they went above and beyond what would normally be expected of an estate agent with the result being a smooth and speedy sale.
Hi James, Many thanks for taking to time to post this fantastic 5* review. We're delighted to hear that you were impressed with the service you received from Jacqui and Gemma. We will pass your comments on to the team. Best wishes
5/5
FacebookStephen and Anthony have been absolutely brilliant. Anthony has kept me informed every step of the way and always sorted any issues. If I have to sell a house again I would certainly use Frosts I can’t recommend them highly enough
Hi Gillian, Many thanks for taking the time to write this recommendation for Stephen and Anthony. We're delighted to read that they provided you with an outstanding property service. We will pass your comments on to both. Bets wishes to you from all at The Frost Partnership Estate Agents
5/5
The Trusted AgentExcellent service with superb local knowledge
We were immediately impressed with the service we received from Frost in Chesham as soon as we walked in the door. Jacqui and Gemma both have excellent interpersonal skills and very quickly understood our circumstances. Their local knowledge was extensive, being able to talk knowledgeably about schools and services etc in the area. They also had a number of people they could approach by phone before even placing the house on the market and indeed the first call produced a result at the asking price. They kept us well informed throughout the process, especially during sensitive negations with our buyer's buyer. We also had some contact with Alex in the office who was also very personable. An unhesitant recommendation.
5/5
GooglePurchased my first home with Frost, working with Grace the process was seamless and fast. 5*
Hi Callum - Thank you so much for posting this amazing 5 star Google review for Grace and our Chesham Sales team. We are delighted to read that working with Grace the process was seamless and fast. We will pass your comments on to her and to our senior management team. Best wishes from all at The Frost Partnership Estate Agents
5/5
TrustpilotWonderful service from Channel Williams…
Wonderful service from Channel Williams We received very nice & friendly service from Channel Williams. She is always hard working, helpful, professional and practical. One more time thank you very mush for your outstanding service.👏
5/5
TrustpilotWORTHY A RIDE
It has been a very good ride since our partnership with The Frost. Very organised and qiuck response when contacted always. Keep up the good work esp Chanel Williams who is always in touch if needs be. Keep it up👏 Hasifah
5/5
FacebookMegan |Murphy and Harry Edmonds are amazing. Great communication, lots of attention. They made a stressful time really managable.
Thank you Kathy! 😀
1/5
FacebookI am highly disappointed by the services of this agency. They havent paid back my deposit for the tenancy that ended 3 months ago and do not reply to emails. Definitely do not reccomend- very unprofessional.
Yes they try to fraudulently withold deposit monies.They actually tried to charge me for damages, which were actually already logged and photographed before I started my tenancy. ( On their inventory 19th March 2020..my tenancy started on 21st)Howeve… See more
5/5
GoogleThe team at Accouter are professional, courteous and delivered a scheme that far exceeded all expectations. Would highly recommend their services.
Thank you for your positive review Ross, we thoroughly enjoyed working with you and look forward to doing so again in the future!
5/5
FacebookThe Lettings Agency at the Frost Partnership are amazing and I know I can rely on them 100%. Wendy Taylor who manages this side of the business is professional, on-the-ball and always has a solution to a problem. Wendy has a great team who ensure all paperwork, legalities and payments are always up-to-date. Frost have a great network of experienced, trained professional tradespeople who can attend to emergencies and turn any necessary work around very quickly and efficiently.
1/5
FacebookPoor customer service. Couldn't get the contract right. They used underhand tricks to try and get more money from me when all I wanted was an introductory only service. I didn't get what I wanted as landlord and I'm embarrassed for what the tenants might think.
Dear David, We are disappointed to hear that you are unhappy with the service provided to you. Your comments have been noted and we understand that the manager is currently in contact with you. …See more
5/5
Facebookthe speed of response, the pleasant staff made dealing with Frost a great experience. Tracey fully understood my objectives and I could not be happier with the outcome.
Hi Maoliosa, Thank you so much for taking the time to write a recommendation. We are delighted to read that a proactive and speedy property service from a friendly team gave you a great property experience. We will pass your comments on to all concerned. Best wishes from all at The Frost Partnership Estat Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Stanley wrote: "Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ..."
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
Send The Frost Partnership Chesham a message.
