5/5
FacebookAn estate agent a bit different from the rest! As a buyer, I would certainly recommend Frosts in CSG.
Trusted Agent profile · Chesham · Buckinghamshire
Verified
The Frost Partnership Chesham reviews
★★★★★
535 reviews across 4 platforms
1 Germain Street, Chesham, Buckinghamshire, HP5 1LH
Part of The Frost Partnership, see every office.
The Frost Partnership's office in Chesham, Buckinghamshire, at 1 Germain Street, is rated 4.4 out of 5 across 535 reviews on four platforms, including 232 Google reviews rated 4.7. It won Trusted Agent in The Trusted Agent 2026 awards, one of seven awards The Frost Partnership won in 2026.
232
Reviews on Google
This office
229
Reviews on Facebook
Business-wide
10
Reviews on View Agents
This office
64
Reviews on Trustpilot
Business-wide
Reviews by type
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Sellers4 reviews
Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ...Read all 4 from sellers
Buyers2 reviews
We viewed and bought a property through the Chesham branch this year! Alex and Jacqui were great at showing us round, dealing with negotiations and a special ...Read all 2 from buyers
About The Frost Partnership Chesham
Our Chesham office covers: Chesham, Chartridge, Hawridge, Ashley Green, Ley Hill, Botley, Bellingdon and Latimer
Awards
The Trusted Agent 2026 results for The Frost Partnership, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Chesham office, from every platform, shown as written. First names only.
Facebook5/5
GoogleWe had an excellent service from the whole team, especially Gemma, who did a great job.
5/5
FacebookExcellent, friendly, professional service. Did what they promised to do, when they promised it, kept me informed and went the extra mile when things looked difficult. Would definitely recommend them.
Agent replied
PS This post is about the Ashford Middx branch of Frosts. Thanks, Alex and Andy.
1/5
TrustpilotThey have not paid back my deposit for…
They have not paid back my deposit for 3 months now. I moved out of the property rented in July. Have been calling them and sending emails with no response as to when the deposit will be paid back. During the tenancy did not get much support. Definitely do not recommend the agency.
5/5
GoogleIncredible services and expertise!! So helpful and kind and will always be my go to estate agents!
Agent replied
Thank you so much for taking the time to write this incredible 5* review for our Chesham Sales team. We are delighted to read that they will always be your go to estate agents! We will pass your comments on to them and to our senior … More
5/5
GoogleWe had a very good experience with Frosts (Chesham branch) Particularly from Jackie, Gemma and Alex. They kept us informed throughout the process.
Agent replied
Thank you so much for your 5 star review for our Chesham team. We are so pleased they provided you with a very good experience throughout, especially Jacqui, Gemma and Alex. We will pass your comments on to them and to our senior management … More
1/5
TrustpilotHi,Communication is important.
Hi, Poor communication and unjust treatment. Thank you
5/5
GoogleOutstanding service and quality. Smooth operation from start to finish. Great team to work with.
Agent replied · 18 June 2026
Thank you for your positive feedback on our service, Anastacia. We thoroughly enjoyed working with you too, and we look forward to working with you again in the future.
1/5
FacebookMade an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.
1/5
FacebookMade an offer higher then the value the property was sold for, was told by a lady the property went for way over the initial price only to see it 6months later in the previous sales for less then what i had offered! Was told i would be getting a response to why this happened, 6days nothing, im writing this.
1/5
TrustpilotTerrible Experience
Terrible Experience. Terrible Management. Stay out of them, they simply try take your money like scammers.
5/5
GoogleWhat a team! From sale to completion in less than 6 weeks. Kept informed all the way, nothing was too much trouble. Thoroughly recommend this company.
Agent replied
Hi Lesley, Many thanks for taking the time to write this glowing 5* review for the Chesham team. We're delighted to hear that they achieved such a quick property sale for … More
5/5
TrustpilotVery nice & friendly service from…
Very nice & friendly service from Simran Grewal and Abbie Coombs. I'm also very pleased with the fast and polite communication with them.
1/5
TrustpilotVery poor experience
Had a very poor experience with this office. Outdated practices, slow response times and poor advice. Management focused on local issues and past practice. Would highly recommend you go elsewhere
5/5
GoogleThanks for a good job keeping us informed through the various stages of the sale - great work..!
Agent replied
Hi Andy Many thanks for taking the time to write this 5* review for our Chesham team! We're delighted to read that they provided you with a professional and … More
5/5
FacebookAlways kept me informed of progress and quick to deal with any issues.
Agent replied · 3 May 2023
Hi Christine, Many thanks for taking the time to write this recommendation. We're delighted to read that you received a professional and proactive property service. Best wishes from all at The Frost Partnership Estate Agents
5/5
GoogleI had the privilege of dealing mainly with Wayne Kenward and he was amazing. You could tell he enjoys his work and is great at it. Always so helpful, honest and a pleasure to talk to. Sold our house in just two days and also bought through …
5/5
FacebookThanks for a good job keeping us informed through the various stages of the sale - great work..!
Agent replied · 27 May 2026
Hi Andy, Thank you so much for the recommendation and you're very welcome!
1/5
GoogleNever got calls or updates. Failed to even get a single viewing over 4 months.
Agent replied
Thank you for your feedback which has prompted further discussion with our office. Privacy clauses prevent us from commenting further on this. Best wishes to you from The Frost Partnership.
5/5
GoogleWe had a fantastic experience with Frost. Lovely staff and great communication. I couldn't rate them highly enough!
Agent replied
Hi Clare Thank you for taking the time to write this lovely 5* review for our Chesham team. We're delighted to read you experienced such a fantastic property service. … More
1/5
FacebookJust the worst experience I've ever had with an estate agent. Incredibly uncommunicative, slow in responses, inaccurate in information and rude.
Agent replied
Hi Kate, We take all feedback seriously. We have sent you a private message regarding your experience. Many thanks Kind regards
1/5
TrustpilotIt's an unprofessional agency..
It's an unprofessional agency... They don't answer to your emails -they send you to meet the owner.. I didn't understand why?? They put same propriety on different rentaln sites with differnt prices Nobody check theier job...
5/5
FacebookExcellent communication and lovely and lovely staff. I would highly recommend them. Jacqui in particular has been fabulous.
Agent replied
Hi Clare, Thank you for taking the time to recommend us. We're delighted to read that you have received a professional and friendly property service. We will pass your comments on. Best wishes from all at The Frost Partnership Estate Agents
5/5
FacebookVery pleasant experience with my new Tenacy. Staff very helpful and efficient. Would highly recommend.
Agent replied
Hi Steve, Many thanks for this recommendation. We're delighted to read that the team were both helpful and efficient. Very best wishes to you from all at The Frost Partnership Estate Agents
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Frost Partnership Chesham
What do sellers say about The Frost Partnership Chesham?
4 reviews from sellers, rated 4.8 out of 5 on average. For example, Stanley wrote: "Our property was a two bed roomed bungalow which had been converted with two bedroom & bathrooms upstairs. We were with another agent for over a year but a sale ..."
Has The Frost Partnership won any awards?
Yes. In The Trusted Agent 2026 awards: The Frost Partnership, Chesham won Trusted Agent; The Frost Partnership, Feltham won Platinum; The Frost Partnership, Gerrards Cross won Platinum; The Frost Partnership, Ashford won Gold; The Frost Partnership, Burnham won Gold; The Frost Partnership, Flackwell Heath won Trusted Agent; The Frost Partnership, Beaconsfield won Trusted Agent.
