Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMyself & my partner made an appointment to speak to someone regarding a small mortgage, we saw Jasmin who was very pleasant & went through all the details with us, by the time we had got home we had all the information emailed to me.
Hayley & Jasmin has made everything move quickly & everything is done, I would recommend IMS, & would use again if needed to.
Liza Derwin & Wayne Wright Bicester
Liza · 26 October 2019
Agent replied · 24 October 2024
Thank you for the 5 star review, we really appreciate it, it has been a pleasure working with you : )
★★★★★ 5/5
GoogleExcellent and professional service with friendly, clear, and responsive communication. I am incredibly grateful to Michelle and Jade at IMS Bicester for securing me a mortgage, especially as this was in non-standard circumstances. I could not have navigated this process without their help. Thank you!
Kat · 25 October 2023
Agent replied · 24 October 2024
You are so welcome Kat, it was such a pleasure to help you buy your fist home, you have been really lovely to work with and we wish you all the best with the move!
★★★★★ 5/5
GoogleThis is the 4th time that we have used IMS. Their advice has always meant that we were able to secure the best deal. But, most of all, their personal approach and the effort they make to ensure they understand your circumstances, makes a real difference. We would never trust anyone else with our mortgage and insurances.
Stacey · 25 October 2022
Agent replied · 24 October 2024
Thank you so much Stacey, you have always been such a loyal client and we really appreciate you using our service for so many years! We were thrilled to be able to secure you a great rate just before the rates went astronomically high! Thank you for taking the time to write a review, we really appreciate it 😁 …
★★★★★ 5/5
GoogleFrom the offset, everyone who we have been involved with at IMS have been great. Very professional, prompt communication throughout and information in regards to our mortgage application and insurances made clear and easy to read. With a house purchase being so daunting, the whole process was made a lot less stressful with their great customer service.
Rachel · 25 October 2022
Agent replied · 24 October 2024
Thank you so much Rachel for your lovely review! You have been so lovely to work with, we are excited for you to be in your new home 🏡 …
★★★★★ 5/5
GoogleGreat service again from IMS. This is the third time we’ve used them to remortgage and it couldn’t be simpler. Love that it’s a fab, female run local homegrown company too - well done Michelle.
Jane · 27 April 2024
Agent replied · 24 October 2024
Thank you so much Jane for your lovely review, it’s always a pleasure to look after you and thank you for using our services again 😊 …
★★★★★ 5/5
GoogleContacted Michelle this morning regarding our mortgage and on her day off and she’s worked her magic and by end of play same day something is in placed and sorted for us, can’t thank her enough amazing work! Super happy, thank you
Carl · 29 November 2023
Agent replied · 24 October 2024
Thank you so much Carl for your lovely review, honestly it was no trouble and I am thrilled that you are happy with your new remortgage, thank you for using our services!
★★★★★ 5/5
Google100% recommend, stress free process and found us exactly what we were looking for when remortgaging. Easy and efficient process. Will recommend to friends and family. The whole team have been extremely helpful and even have worked out of hours to answer questions!
Lisa · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Lisa, thrilled that we could help you remortgage, looking forward to working with you again 😁 …
★★★★★ 5/5
GoogleHaving used various brokers in the past years, I had heard great things about IMS so decided to proceed with them. This was one of the best decisions I have made. Michelle, Tom and Jasmin, were fantastic and kept me completely up to date to the point that I had to make very few calls to them. What a team I would recommend them every day of the week.
Phil · 26 October 2019
Agent replied · 24 October 2024
Thank you for the 5 star review, we really appreciate it, it has been a pleasure working with you : )
★★★★★ 5/5
GoogleWe went with IMS to help us find the best mortgage deal five years ago and we didn't hesitate to use them again for our remortgage this year. Michelles extensive knowledge, professionalism and friendly service is second to none. 100% recommend.
George · 25 October 2023
Agent replied · 24 October 2024
Thank you so much George for your lovely review! It was such a pleasure to help you remortgage again, I look forward to working with you again 😁 …
★★★★★ 5/5
GoogleIMS have been really helpful in getting us our successful mortgage offer. As first time buyers all the jargon and process was explained to us. Hayley who took over our account has been super friendly helpful and always kept us in the loop. We are very grateful for all her help and would highly recommend IMS for anyone looking to have a smooth process. Thank you :)
Kerry · 26 October 2019
Agent replied · 24 October 2024
Thank you for the 5 star review, we really appreciate it, it has been a pleasure working with you : )
★★★★★ 5/5
GoogleFantastic team! IMS provided us with great service and we will, without a doubt, recommend them to more people looking for a reliable and genuine team! Jasmin was the one that dealt with out remortgage and she's been absolutely brilliant, Rachel kept us updated all through the process. Thank you very much
Andreea · 26 October 2018
★★★★★ 5/5
GoogleFabulous service. Michelle sorted my mortgage renewal really quickly and found me a fantastic deal which will see me mortgage free within a few years. Highly recommended 👌 …
Ian · 27 April 2024
Agent replied · 24 October 2024
Thank you so much Ian for your lovely review, it was such a pleasure to arrange your remortgage, thank you so much for using our services. Many Thanks,
★★★★★ 5/5
GoogleAbsolutely brilliant company. End to end care, support and help. Made my experience extremely easy and pleasant, when I was initially dreading it at the start from previous experiences with other companies. I cannot rate Michelle and her team highly enough and will be recommending them to anyone I can!
Stephanie · 26 October 2018
★★★★★ 5/5
GoogleMichelle at IMS kindly organised all parts of our mortgage and relevant insurance. She was supportive through the whole process, and it couldn't have been easier. Thanks again!
Hayley · 27 April 2024
Agent replied · 24 October 2024
Thank you so much Hayley, it has been so lovely to work with you both, absolutely thrilled that we could look after every aspect of your first home purchase and that it has all ran so smoothly, thank you so much for using our services 😊 …
★★★★★ 5/5
GoogleIMS were brilliant with helping us secure our first mortgage. Jasmin answered all of our questions and helped us to understand the best options for us. Once the mortgage was in place Holly followed up with us regularly until the purchase was complete. We would 100% recommend to any first time buyers as IMS made a daunting process very straight forward!
Kerrie · 25 October 2020
Agent replied · 24 October 2024
Thank you Kerrie for your wonderful review, it was an absolute joy to handle everything for you! We know how Daunting the mortgage process can be and we try and take all of the hassle out of it for you. Good luck in your new home : )
★★★★★ 5/5
GoogleWhat a great service from IMS! We are delighted to have found a quality service. Lynsey helped us with all queries, made us comfortable and always very helpful.
Thank you for your professionalism without forgetting the human side, it's very important for us who recently arrived in England.
Mariana · 25 October 2022
Agent replied · 24 October 2024
Thank you Mariana for your lovely review, we have loved helping you find your dream home! Have a lovely Christmas 😃 …
★★★★★ 5/5
GoogleMyself and my fiance brought our first house and we heard fantastic things about IMS in Bicester. The whole team really went out of their way, especially Jasmin and Holly, to help us in every way and they are both truly an asset to the team. Thank you!!!! 100% recommended!
Victoria · 26 October 2017
★★★★★ 5/5
GoogleFriendly, approachable and very knowledgeable. Realistic, real world advice delivered in an easy to understand manner. Provided me with options, possible alternatives & I felt under no pressure at any time. Recommended!!
Andrew · 10 January 2024
Agent replied · 9 January 2025
Thank you so much Andrew, you are such a pleasure to work with! Lovely to have a giggle with a client, especially on a Friday! Thank you for being such a loyal client and using our services again 😁 …
★★★★★ 5/5
GoogleISM mortgage advisors provided outstanding service! Their team was professional, knowledgeable, and attentive, guiding me through the process seamlessly. We can highly recommend them for anyone seeking mortgage assistance. Great experience!
Steve & Jess.
Steve · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Steve & Jess, we loved looking after you, I’m thrilled we were able to help!
★★★★★ 5/5
GoogleReally helpful advice. Knowledgeable about the mortgage market and why certain mortgages are better than others based on individual circumstances. I can highly recommend IMS!
Chris · 27 April 2024
Agent replied · 24 October 2024
Thank you so much for your lovely review Chris, an absolute pleasure to work with you and ensure you have the best mortgage deal, thank you for continuing to use our service 😊 …
★★★★★ 5/5
GoogleI must say the service i received at IMS was excellent from start to finish.
The whole team came across very professional, which made my whole experience stress free.
I would highly recommend Michelle, their Trainee Mortgage Advisor Jasmin and Sarah on the Sales and Lettings side to everyone.
Stephen · 12 January 2016
★★★★★ 5/5
GoogleI have used IMS for many years, and their ability to always arrange a suitable mortgage for me has always been faultless, including this year where interest rates have been unusually high.
Mark · 25 October 2023
Agent replied · 24 October 2024
Thank you so much, I have always really enjoyed working with you! You are a fantastic client and I really appreciate your loyalty to us! Looking forward to working with you again 😊 …
★★★★★ 5/5
GoogleMichelle has gone above and beyond to help us with our remortgage. Even staying late to ensure that we didn’t miss out on a deal. We couldn’t be more grateful. 100% recommend
Keira · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Keira for your lovely review 😁 it has been such a pleasure to work with you and I was thrilled I was able to secure that rate before it went up! Looking forward to working with you again 😁 …
★★★★★ 5/5
GoogleReally helpful and proactive, keeping up to date and contacting us outside of arranged appointment to ensure we are understanding and getting the best deals available on our mortgage!
James · 29 December 2023
Agent replied · 24 October 2024
Thank you so much James for your lovely review! It has been a pleasure to ensure you are getting the absolute best deal! Thank you for using our services again, Many Thanks 😁 …
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