Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleIMS have assisted me with two property purchases plus remortgaging in the past 5 years and have always been efficient, friendly and professional
Sarah · 17 December 2025
Agent replied · 18 April 2026
Thank you so much Sarah for your lovely review, it is always lovely to speak with you and thank you for being so loyal!
★★★★★ 5/5
GoogleWe got our mortgage through IMS about five years ago and now they helped us with our remortgage. They were really helpful all the way and made the process seamless and very clear!
Eduardo · 5 September 2025
Agent replied · 8 October 2025
Thank you Eduardo for your lovely review! It has been a pleasure to assist you both! Thank you for using IMS!
★★★★★ 5/5
GoogleI have used IMS since I first purchased my house! As always, Michelle was friendly and incredibly helpful when advising me on a new mortgage deal!
Keshia · 26 May 2025
★★★★★ 5/5
GoogleMichelle at IMS made it seamless for us to remortgage. She is very personable and makes the whole process easy to understand and stress free.
Kylie · 15 November 2025
Agent replied · 22 November 2025
Thank you so much Kylie for your lovely review! Always a pleasure to speak with you you and to ensure that you are always on the best possible mortgage deal!
★★★★★ 5/5
GoogleMichelle was amazing, so professional and helpful, highly recommend Michelle and her team.
Giannis · 25 August 2024
Agent replied · 24 October 2024
Thank you so much for your lovely review, wishing you all the best in your new home 🏡 …
★★★★★ 5/5
GoogleJasmin and Danielle were professional and provided all the assistance, guidance and information I needed. They made what seemed to be a daunting exercise seem so easy. I will not hesitate using IMS again in future. Thank you so much, I am very grateful!!
So after four years, since I last used IMS, I decided to approach them again to assist with my re-mortgage. I’m so glad that I did ! The service was exceptional !!. Thanks very much to Abbi and Holly for the efficient and fantastic work. Thanks too, to the leader of this company, for ensuring that the great customer service culture has been maintained !
Becky · 25 October 2021
★★★★★ 5/5
GoogleMichelle has been absolutely fantastic in sorting out my remortgage. She works extremely quickly to secure the best deal for you and always responds quickly to any queries you have. Michelle, thank you very much for all of your help!
Jemma · 25 October 2022
Agent replied · 24 October 2024
Thank you so much Jemma for such a fantastic review, it was such a pleasure to look after you on this and I was thrilled we got such a speedy mortgage offer issued 😊 …
★★★★★ 5/5
GoogleI cannot thank Jasmin and Holly enough for such a fabulous service. From the original mortgage advice, to even sorting a glitch out following the valuation, I was kept informed throughout the whole process.
I can’t thank you ladies enough, it took some of the stress out of house purchasing for sure!
Sharon · 25 October 2020
Agent replied · 24 October 2024
Thank you for the lovely review Sharon, it has been an absolute pleasure making your journey as stress free as possible 😊 …
★★★★★ 5/5
GoogleIMS, Michelle and Jade was Brilliant service, couldn’t ask more much more, helped with any questions I needed to ask. Made it easy for myself. Highly recommended.
Mark · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Mark for your fantastic review, such a pleasure to work with you on securing you a mortgage, we look forward to working with you again 😊 …
★★★★★ 5/5
GoogleIMS are always such a pleasure to deal with and have been incredibly helpful throughout my remortgage process to Buy to Let. As a first time landlord, I felt slightly daunted at first but Michelle, Lynsey and the whole team helped make the process seamless and hassle-free whilst ensuring I got the best deal. Their communication, professionalism and advice has been second to none and I wouldn’t hesitate to recommend them. Thank you IMS!
Abbie · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Abbie for your wonderful review! It was such a pleasure to make sure that what could seem like a daunting task, was instead an exciting adventure! We are thrilled that we could not only arrange your mortgage but also let out your property. We look forward to continuing to look after you!
★★★★★ 5/5
GoogleWe have used Michelle and IMS several times for our remortgage and once again they gave us an outstanding service. Michelle understood our concerns with the current market and interest rates but she did everything she could to secure us the best rate and guided us throughout to ensure we got the application done quickly and smoothly. I would recommend IMS to anyone looking to get help with their mortgage, you won't be disappointed.
Emma · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Emma for such a fantastic review, as always you were both an absolute delight to work with and i am thrilled that we opted for a whole of market remortgage and got you the best deal! I really appreciate the review and look forward to working with you again!
★★★★★ 4/5
GoogleEverything was explained well and I received a follow up email after our conversation.
Crystal · 27 May 2024
Agent replied · 24 October 2024
Thank you so much Crystal for your review, always a pleasure helping you with your mortgage, thank you for choosing IMS.
★★★★★ 5/5
GoogleI have been using IMS for many years and I have always been given fantastic service. Most recently Holly and the team did my remortgage, they made it so easy and stress-free. I would highly recommend
Alice · 25 October 2022
Agent replied · 24 October 2024
Thank you Alice for such a lovely 5 ⭐️ review, thank you also for referring our services to your family and friends! We really do appreciate it 😁 …
★★★★★ 5/5
GoogleGreat service from Michelle recently about a re-mortgage. Effortless process and know that we’re in safe hands. Would highly recommend.
Hannah · 15 November 2025
Agent replied · 22 November 2025
Thank you so much Hannah for your lovely review! It was a pleasure to assist you with your remortgage and thank you for being a loyal client.
★★★★★ 5/5
GoogleThanks so much to Michelle and her team. She was able to get a mortgage offer in place for us in under a week with extremely impressive, especially in these strange times. Other provided were 3 weeks. The service is great, I can’t recommend enough.PositiveResponsiveness, Quality, Professionalism, Value
Joe · 25 October 2020
Agent replied · 24 October 2024
Thank you Joe for your amazing review, it’s challenging times at the moment, lenders are definitely taking much longer through covid19 ! Thrilled that we were able to pull out all the stops and get you an offer in a week! Enjoy your lovely new home 🏠 …
★★★★★ 5/5
GoogleWe cannot thank enough the IMS team, particularly Emily and Michelle who made the whole mortgage process a refreshing experience, with swift response times, and always top notch advice on things to benefit the Client.
Many thanks again :)
BartPositiveResponsiveness, Quality, Professionalism, Value
Bart · 25 October 2021
Agent replied · 24 October 2024
Thank you Bart for your amazing 5 ⭐️ review, we have really enjoyed working with you both, thanks so much for your kind words!
★★★★★ 5/5
GoogleFantastic, highly professional service - they relay information clearly, offer trusted advice & recommendations on the best options available to you and they always go above and beyond in ensuring you get the best deal and service, promptly resolving any issues we had with external parties. They have made navigating our way through the mortgage process a breeze every time, so we wouldn't use anyone else! 😊
Rebekah · 28 January 2024
Agent replied · 24 October 2024
Thank you so much Rebekah for your lovely review, thank you for continuing to use and recommend IMS, it is truly appreciated 😁 …
★★★★★ 5/5
GoogleMichelle and her team were excellent. Very friendly and knowledgable. Good honest advice greatly appreciated !
Mike · 28 March 2024
Agent replied · 24 October 2024
Thank you so much for your lovely review, a pleasure to work with you both on securing a mortgage for your new home 🏠 …
★★★★★ 5/5
GoogleMichelle is fantastic, she always explains things clearly and gets back to you when she says she will. Wouldn't use anyone else!
Vikki · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Vikki, it’s always lovely to speak with you and thank you for using us to help you with your mortgage, we look forward to working with you again 😊 …
★★★★★ 5/5
GoogleReally great experience with the team at IMS. They were able to help me out with a foreign income mortgage and were always on hand to help out. When complications arose, Michelle, the CEO was always available on hand even on weekends, and out of hours to help push our application through. Fantastic speed of service and crystal clear communication throughout the process made the whole mortgage application light work.
Luke · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Luke, it has been such a pleasure to work with you! You have been such an easy client to deal with 😁 thrilled that we were able to execute a complex mortgage in lighting speed in such a difficult market. We wish you all the best in your new home 🏡 …
★★★★★ 5/5
GoogleHere again to update my review, now the fourth time I've worked with IMS, and once again cannot recommend them enough for anyone looking to mortgage / remortgage their property. … More
Paul · 17 June 2025
Agent replied · 24 October 2024
Thank you so much Paul for your lovely review, it was a pleasure working with you again!
★★★★★ 5/5
GoogleIMS have been absolutely incredible with helping us to sell our house and to secure our new mortgage especially in the current climate. The service we have received has always been professional, friendly and informative. We were kept informed throughout the process and nothing was too much for them. We wouldn’t hesitate in recommending their service to all of our family and friends and anyone else for that matter.
Gemma · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Gemma, you have been brilliant to work with! We are thrilled we could not only sell your home but arrange your mortgage also! Good luck in your new home 🏡 …
★★★★★ 5/5
GoogleMy wife and i have used IMS twice to arrange our mortgage, they have been very professional in every aspect and we would not hesitate to use them again.
Graham · 17 July 2025
Agent replied · 25 July 2025
Thank you very much Graham for your lovely review! Have enjoyed working with you both.
★★★★★ 5/5
GoogleMichelle has looked after my mortgages since buying my first house 17 years ago. She has always found the best possible rates, whist smoothly navigating the hurdles along the way.
She is extremely helpful, knowledgeable and professional. I have always recommended her to family and friends and anyone else looking to buy or remortgage their home or buy to let.
Richard · 27 April 2024
Agent replied · 24 October 2024
Thank you so much Richard! I cannot believe it has been that long, that makes me feel super old ha ha! It has always been a pleasure to look after yourself, family and friends and I really appreciate your loyalty to IMS, thank you Richard!
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