Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHolly & Abbi were excellent throughout the mortgage process and other mortgage products recommended. Both friendly and professional. Very responsive to any questions we had, gave us all the information we needed to make informed decisions to get us the best deal possible. Will definitely be back when we come to remortgage in a few years! Thank you!PositiveResponsiveness, Quality, Professionalism, Value
Stuart · 25 October 2021
Agent replied · 24 October 2024
Thank you Stuart, it has been such a pleasure to look after you! We wish you all the best in your new home!
★★★★★ 5/5
GoogleThis is the second time we have worked with IMS.
Again both Michelle and Abbie were excellent. They take their time to listen and understand your questions and they take the hassle out finding a mortgage. We have known from the start that we are in safe hands.
We recommend Michelle to everyone and will definitely use her again.PositiveResponsiveness, Quality, Professionalism
Kristy · 25 October 2021
Agent replied · 24 October 2024
Thank you Kristy, it has always been such a pleasure to look after yourself and Rob, we wish you all the best in your new home and thank you fir referring us to everyone 😊🏡 …
★★★★★ 5/5
GoogleIMS were, again, absolute instrumental when we decided to remortgage our house, just as they were when we bought the place 5 years ago. Especially Abbi and Holly. They both responded to every email and phone call within minutes and kept us up to date and informed throughout the whole process. We fully recommend them and cannot thank them enough.PositiveQuality
David · 25 October 2021
Agent replied · 24 October 2024
Thank you David for such a wonderful 5 ⭐️ review! Thank you also for being such a loyal client and using our services again, it has been such a pleasure working with you 😃 …
★★★★★ 5/5
GoogleMichelle and her team are amazing. I would encourage anyone looking to rent or buy to use these lovely people. They go above and beyond ang always get the best deals saving you time and money.
Debbie · 24 January 2024
Agent replied · 24 October 2024
Thank you so much Debbie for your lovely review, such a pleasure to work with you and help you with your remortgage 😁 …
★★★★★ 5/5
GoogleExcellent service from IMS. Professional, efficient, and easy to work with. Made the whole mortgage process smooth and stress-free.
Zena · 4 April 2026
Agent replied · 18 April 2026
Thank you so much Zena, it is always a pleasure to work with you! Thank you so much for always recommending our services to others, we look forward to working with you again!
★★★★★ 5/5
GoogleMichelle was incredibly knowledgeable and informative throughout our process. Her response times were excellent and she was always attentive and easily accessible. She took the stress out of the mortgage application process.
Becky · 28 March 2024
Agent replied · 24 October 2024
Thank you so much Becky for your lovely review, such a pleasure to look after you both, I wish you all the best in your new home 🏠 …
★★★★★ 5/5
GoogleI can’t recommend IMS enough, they were absolutely amazing from the start.
Professional, great communication and completely on the ball. Made me feel priority even though they are crazy busy, even out of office hours.
nothing was to much trouble, they go above and beyond to help me and support me with one of the biggest steps I’ve made.
When they promised they kept to their promise.
They succeeded and made me achieve a goal I never thought I would.
I will be forever grateful to them to get me where I wanted to be.
Thank you team IMS, you guys really are the best .
Tracy · 28 March 2024
Agent replied · 24 October 2024
Thank you so much Tracy for your lovely review, it has been a pleasure to sell your home and ensure that you purchased your new lovely home 🏡 …
★★★★★ 5/5
GoogleMichelle has been amazing through the whole process. Excellent communication from the whole team and was always kept up to date very step of the way. Would 100% recommend to anyone and will definitely use again in the future
Cerys · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Cerys for your wonderful review 🤩 it has been wonderful to walk you through the steps for you both to buy your first home 🏡 we look forward to working with you again! …
★★★★★ 5/5
GoogleGreat fast Service which managed to save me over £400per month on my mortgage deal.
I would highly recommend IMS and a HUGE Thank You to Michelle for her prompt action on this occasion which I really appreciate.
Andrea · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Andrea for your wonderful 5 ⭐️ review! I was thrilled to save you so much money! Thank you for using our services again 😁 …
★★★★★ 5/5
GoogleLynsey was amazing! She was patient with the process with working with Military Finance during Covid and very professional and attentive. Any question I had she answered and made sure to get back in a timely manner. Working with her helped alleviate a lot of stress finding a home. I would definitely recommend with IMS!PositiveResponsiveness, Quality, Professionalism
Samara · 25 October 2021
Agent replied · 24 October 2024
Thank you Samara for your lovely review, we loved working with you, it was a real pleasure! We look forward to working with you in the future.
★★★★★ 5/5
GoogleChloe and Michelle at IMS have been nothing short of amazing during the process with acquiring a mortgage. It is my first property and they have been very quick with every step and their communication is second to none, highly recommend.
Jake · 2 September 2025
Agent replied · 8 September 2025
Thank you so much Jake for your lovely review, it has been an absolute pleasure to assist you with your mortgage, good luck with the move!
★★★★★ 5/5
GoogleMichelle helped us get a mortgage with Nationwide. She is very responsive and a clear communicator. We are most impressed by how quickly she responds to queries. Very happy to recommend Michelle for mortgage brokering.
DeezyAndTusa · 29 November 2023
Agent replied · 24 October 2024
Thank you both so much! It was a pleasure to assist you and I am looking forward to helping you move house!
★★★★★ 5/5
GoogleWe have used IMS since we brought our house nearly 8 years ago. Amazing as ever!
Eleanor · 4 April 2026
Agent replied · 18 April 2026
Thank you Eleanor! We always love working with you!
★★★★★ 5/5
GoogleWhat a wonderful experience from start to finish.
Jasmin and her team made the whole experience of getting a re-mortgage for us, very easy indeed. They were helpful, knowledgeable and easily contactable.
Our new re-mortgage has given us lower monthly payments and a shorter repayment term. Everything we asked for.
I would highly recommend IMS to anyone.
Paula Martin
Paula · 25 October 2020
Agent replied · 24 October 2024
Thank you Paula for your 5 star review, we were thrilled we were able to save you money and hassle on remortgaging! Looking forward to working with you in the future, Many Thanks.
★★★★★ 5/5
GoogleWhat an excellent all round service from IMS! Michelle Niziol is my trusted advisor for all things property related.
I've been a happy customer for 5 years now. High recommend!
The · 28 January 2024
Agent replied · 24 October 2024
Thank you so much! I have loved looking after you, helping you buy your investment property, thrilled we could help you again 😁 …
★★★★★ 5/5
GoogleHighly recommend IMS for the whole house buying process. Lynsey was great at getting my property advertised and sold, Holly and Abbi did a great job getting a good mortgage deal. The whole process was handled with professionalism and courtesy. I would definitely use IMS again.
Gareth · 25 October 2022
Agent replied · 24 October 2024
Thank you so much Gareth for your lovely 5 star review! We were thrilled we could help you across all the business units and sell your home and advise you on your mortgage so you only dealt with one company for the whole thing! Thank you for being such a great client, you are a pleasure to work with!
★★★★★ 5/5
GoogleMe and my partner have used IMS to get a mortgage and I cannot recommend them highly enough. We have had some issues with other providers in the past and have been left waiting months previously. However, with IMS everything was done so … More
Chris · 25 May 2025
Agent replied · 25 July 2025
Thank you so much Chris for your lovely review! We were thrilled we were able to help you and are excited about you buying your first home 🏡 …
★★★★★ 5/5
GoogleGreat service . The staff are so helpful and I highly recommend
Lee · 4 April 2026
Agent replied · 18 April 2026
Thank you so much Lee for your lovely review! It is always a pleasure to assist you with your mortgage, thank you also for always recommending our services to friends and family, it is truly appreciated.
★★★★★ 5/5
GoogleRecently had to remortgage due to coming to the end of a fixed rate. I was feeling a bit worried about it due to the rises in interest rate but having Michelle sorting it out made the process so easy.
Michelle took my concerns on board and explained everything in a way that made sense. She sent me a little reminder when I’d forget to do something and ensured that the process was smooth and stress free. I was really happy with the deal that I chose from the options that Michelle had found for me. I feel confident that when I am due to go through this process again it will be just as straight forward with Michelle’s support.
Sharon · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Sharon for your wonderful 5star review! I’m thrilled I was able to help you navigate quite a stressful time at the moment and I look forward to helping you again 😊 …
★★★★★ 5/5
Google🌟🌟🌟🌟🌟
Michelle from IMS has been invaluable in our journey towards owning our dream townhouse. Her expertise in shared ownership and mortgages was evident from the start. It wasn't just the technical expertise that impressed us, but also her ability to make complex jargon comprehensible to first-time buyers like us. This level of transparency was both refreshing and comforting.
The personal touch that Michelle added to the whole process made us feel truly valued. Every question was met with patience, every concern was addressed promptly, and every milestone, no matter how small, was celebrated.
Michelle, thank you for turning our dream into reality. Your unwavering commitment and profound knowledge have not only secured our dream home but have also earned our deepest gratitude. We wholeheartedly recommend your mortgage services to anyone looking to gain their home ownership dreams.
Kelly · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Kelly for such a lovely review, it was so lovely to meet with you and help you buy your first home 🏡 good luck with the move and we look forward to working with you again! …
★★★★★ 5/5
GoogleIMS & Michelle in particular have been amazing, could not have asked for a better mortgage advisor/broker.
I am a 1st time buyer so she was able to offer super valuable advice and found me a stellar deal that could not be matched on the open market. It was also super efficient, taking less than a week to go from providing all the necessary info to IMS to actually having a confirmed mortgage offer from the mortgage provider which could not have gone quicker or smoother.
Highly suggest using these guys and if I need their services in the future I will definitely be returning.
Sebastian · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Sebastian, it has been wonderful to help you but your first home 🏡 I look forward to working with you again 😁 …
★★★★★ 5/5
GoogleMichelle made everything
So easy for me. I was
Informed of what was happening with my application at every
Stage
Louise · 26 June 2024
Agent replied · 24 October 2024
Thank you so much Louise for your lovely review, such a pleasure working with you 😊 Wishing you all the best in your new home 🏡 …
★★★★★ 5/5
GoogleLynsey was very helpful through the buying process. She was able to assist with any questions and helped keep me up to date with progress when things looked to have stalled.
Kyle · 25 October 2023
Agent replied · 24 October 2024
Thank you so much Kyle for your lovely review, such a pleasure to work with you 😁 …
★★★★★ 5/5
GoogleMichelle and team were great throughout our first time buyer journey. They literally took care of everything! They were also courteous, clear and professional through out the process.
I am looking forward to working with them again in the future.PositiveResponsiveness, Quality, Professionalism, Value
Duncan · 25 October 2022
Agent replied · 24 October 2024
Thank you so much Duncan, it was such a pleasure to guide you through the mortgage process! We look forward to looking after you again 😃 …
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