5/5
GoogleRechay was very helpful and informative on both occasions of visiting the property.Thankyou
Agent replied · 22 September 2026
Thanks for reviewing Rechay's service, Natasha, we're glad you found the viewings useful.
Trusted Agent profile · Cheltenham
Verified
The Property Centre Cheltenham reviews
★★★★★
922 reviews across 2 platforms
28, Bath Street, Cheltenham, GL50 1YA
Part of The Property Centre, see every office.
The Property's office in Cheltenham, at 28, is rated 4.8 out of 5 across 922 reviews on two platforms, including 832 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of six awards The Property won in 2026.
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Awards
The Trusted Agent 2026 results for The Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Property Cheltenham is among the ESTAS 2026 winners.
- GoldESTAS 2026: Sales, Southern (Berks, Buck, Gloc, Ox)
- WinnerESTAS 2026: RAN Agent of the Year
- Best in CountyESTAS 2026: Gloucestershire, Sales
- Best in PostcodeESTAS Best in Postcode 2026: GL51, Sales
ESTAS winner in three years: 2026, 2025, 2023.
ESTAS awards by year, 2025 to 2023
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: GL50, Sales
2023 1 Best in Postcode ESTAS 2023 winners
- Best in PostcodeESTAS Best in Postcode 2023: GL50, Sales & Lettings (Landlords)
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Google5/5
GoogleLovely agent lovely service
Agent replied · 26 May 2026
Thanks for a lovely review Deborah :)
5/5
GoogleMet with Clare Handley today and she was very polite and professional in her approach whilst showing us 4 properties.
Agent replied · 11 May 2026
Thank you for leaving such a lovely review Les :)
5/5
GoogleFrom start to finish they were absolutely brilliant. As a first time buyer everything was made so clear to me by no one else but The Property Centre Cheltenham, specifically Rachel Smith. There was a lot of frustrating moments due to …
Agent replied · 21 June 2024
Thanks for your great review, Luke. We will pass your kind words on to the Cheltenham team.
5/5
GoogleIncredible service - Barney, Oliver and the team pushed our sale through quickly by keeping in touch with all parties and at the same time kept us in the loop. Very friendly and approachable staff, sold our house quickly with no stress!
Agent replied · 21 June 2024
Thanks for taking the time to leave us a review, Fiona. We will pass your kind words on to the Cheltenham team.
5/5
GoogleBoth myself and my partner were so pleased with all the help we had received from the whole team at the Cheltenham Branch. Barney and Natalie were very helpful throughout the process and were always there if we ever had any questions.
Agent replied · 21 June 2024
Thank you for your review, your kind words will be passed on to Barney, Natalie and the team.
5/5
GoogleShown the property that I am buying by Rechay Richardson. She was thoroughly professional, friendly and very knowledgeable especially with some of my concerns and was very helpful with my potential builder.
Agent replied · 11 January 2025
Thanks for your review and kind comments about Rechay's service, Nurjahan. We're happy to be helping you with your property purchase and wish you lots of happiness there.
5/5
GoogleWe were shown around a property by Rechay. She was very nice and super helpful, made everything extremely easy for us to follow through with the flat and with our application! …
Agent replied · 16 September 2026
That's great, Angela, we're glad you've been pleased with Rechay's service and are happy to be helping you on your buying journey. Thanks for taking the time to write us a review.
5/5
GoogleFantastic customer service from all the staff at The Property Centre, they are all very knowledgable and professional. Thank you Natalie and the rest of the team. Would highly recommend!
Agent replied · 21 June 2024
Thanks for your review. Our team works hard to provide a great service and it's always nice when that's recognised.
5/5
GoogleI had never sold a property before and found everybody very helpful.Especially Hannah Taylor and Barny Jackson who kept me up to date and put up with my frequent calls!
Agent replied · 21 June 2024
We're happy to have helped you with the sale of your home and are glad you were pleased with our service. Best wishes for the future.
5/5
GoogleNatalie and Kim were really friendly, helpful and professional throughout. Highly recommend
Agent replied · 21 June 2024
That's always nice to hear, Abigail. Thanks for taking the time to write us a review and for rating their service so highly, we appreciate the recommendation.
5/5
GoogleA 1. Got the job done.
Agent replied · 7 May 2026
Thank you for leaving a review Peter.
1/5
Trustpilotshambles
Wow! lack capability. Rude. I have recorded calls and e mails to prove this so if anyone wants to get an idea before they commit then drop me a line and I will show you. The girl Rachel who works there is actually quite decent , but the Branch Manager Oliver is really poor.Poor writing skills, poor verbal skills, poor manners, stuttering, just all round poor. I am a sales manager and there is no way if Oliver asked for a starter/beginner role on 12k basic that he would be successful. 75% negative reviews- 75%????? That's not made up guys, there is something very wrong about this company, but if Oliver is managing the Cheltenham branch then I am not at all surprised- Stay away
1/5
Trustpilotshambles
Wow! lack capability. Rude. I have recorded calls and e mails to prove this so if anyone wants to get an idea before they commit then drop me a line and I will show you. The girl Rachel who works there is actually quite decent , but the Branch Manager Oliver is really poor. Poor writing skills, poor verbal skills, poor manners, stuttering, just all round poor. I am a sales manager and there is no way if Oliver asked for a starter/beginner role on 12k basic that he would be successful. 75% negative reviews- 75%????? That's not made up guys, there is something very wrong about this company, but if Oliver is managing the Cheltenham branch then I am not at all surprised- Stay away
5/5
GoogleAll the staff at Cheltenham branch was very helpful with everything we needed and kept up updated. 👍👍👍💯 …
Agent replied · 11 May 2026
Thank you for such a great review Terri :)
5/5
GoogleWithin 2 days of my house being listed and marketed by The Property Centre it was sold stc! I can not recommend the agency, particularly Oliver - the branch manager, highly enough. From the outset he was incredibly organised, knowledgeable, …
Agent replied · 1 October 2026
Thanks for your great review, Hayley. We will pass your kind words on to Oliver and the team.
5/5
GoogleWe have sold previous properties but will be hair The Property centre from now on in the future. Wonderful stress free experience with helpful and knowledgeable staff. Kim Sugar was particularly helpful - and if you want someone who will …
Agent replied · 21 June 2024
Thanks for reviewing our service, Ben. We strive to make the process of selling your home as stress-free as possible and will pass your kind words on to Kim and the team.
1/5
TrustpilotLeft out various important details on…
Left out various important details on their write up about the house, including £5k of work done to the outside, and the extra parking space , 21 ft which would fit a caravan or motorhome. I also believe that they were asking people who viewed the house to give it a value. No offer to do an open house. Viewer put a hole in our kitchen ceiling. Lack of effort/ motivation on their part.
5/5
GoogleExcellent communication from Oliver and the team during our property purchase.
Agent replied · 24 August 2024
We're glad you've been pleased with our team's service, Martin. Thanks for taking the time to write us a review, we hope you're very happy in your new home.
5/5
GoogleA superb customer service from Rechay Richardson. She was very polite and answer all my quería questions professionally
Agent replied · 11 May 2026
Thank you for such a great review Federico :)
5/5
GoogleI was in the process of relocating from Scotland to Cheltenham and, unlike other letting agencies, The Property Centre were extremely empathetic towards my situation. I had lost hope after missing out on many properties due to my distance. …
Agent replied · 21 June 2024
Thanks for your great review, Jamie. We will pass your kind words on to the Cheltenham team.
5/5
GoogleI have received excellent service from Barney and his team. Their meticulous attention to detail and the regular telephonic updates have helped us through the whole process. The team have been both friendly and professional. I rate them very highly.
Agent replied · 21 June 2024
Many thanks for your review, Christian. We'll pass your kind words on to Barney and the team.
5/5
GoogleThe Property Centre, Cheltenham provides an excellent service. The moment I rang and asked to view a property, they could not have been more helpful. Within two days, I was viewing; within an hour I'd made an offer, within a couple more hours it had been accepted. VERY efficient. Every single time I rang, the phone was ALWAYS answered, either by Simon or Kim; my own agents were frequently unattainable and calls frequently went to the answering-machine. I never once experienced this with TPC, and nothing was too much trouble.
Agent replied · 21 June 2024
Thanks for your great feedback, Nicola, that's always good to hear. Our Cheltenham team pride themselves on providing an exceptional service, on being helpful and making the process, be it selling or buying, as quick and easy as possible. We'll be sure to pass on your positive comments to Simon and Kim and wish you lots of happiness in your new home.
5/5
GoogleI think she was a very kind and passionate person and we found out everything that we asked about the house but overall it was a pleasure to meet her.
Agent replied · 16 September 2026
Thanks Dominika for reviewing our service, we're happy to be helping you on your property journey.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Property Centre Cheltenham
Has The Property Centre won any awards?
Yes. The Property Centre won Platinum in The Trusted Agent 2026 awards, and at the ESTAS 2026 awards won Gold for Sales in Southern (Berks, Buck, Gloc, Ox), RAN Agent of the Year, Best in County (Gloucestershire) and Best in Postcode (GL51), and ESTAS awards in two earlier years.
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Send The Property Centre a message.
