The Property Centre Cheltenham reviews

★★★★★ 5/5

Google

They were really helpful during all process

MB · 9 April 2026

★★★★★ 1/5

Trustpilot

Please go elsewhere.

Please, go elsewhere to a reputable letting agency. I wish I had read the reviews before dealing with them. We occupied a three story house that we thought we could call home. We were in there for just over 12 months when out of the blue we were served with 6 months notice because the landlords had fallen out and were selling their properties so they could divorce. Then the problems started, as the three of us had Devi to go our separate ways, it was on arduous task to find three new tenancies where we could all move out within a month of each other. We found our respective properties and gave notice, we we offered to pay weekly so we did not have to find another months rent on top of the deposits and advanced rents we had to pay. This was refused, we were told that we would have to pay the whole month despite only being in there for about 9 days. We queried this and after some disputes they agreed for us to leave without any penalties for early termination of the notice or tenancy agreement. When we finally gave notice, they demanded the whole months rent, we argued this for some time and having gone through the emails I found the agreement to let us leave without penalties in writing. This made very little difference, we said we would take legal action. When we left the property was cleaned from top to bottom with anti bacterial solutions and the carpets were cleaned four or five times. We moved out and handed the keys back, 6 days later they inspected the property and said it required professional cleaning, they stated it was dirty and dusty, I told them the windows had been open for all that time in very dry hot temperatures so naturally dust and Particles would find there way back in. There was in all honesty a dark mark on a beige carpet, nothing had been spilt on it, it was simply where I had sat in the evenings and the carpet had discoloured, I call that wear and tear. The pile of the carpet was coming out so much that we had to stop cleaning it so as to not make it worse. They still stole £230.00 from our deposit, we are still receiving legal advice. The worse part is that we were there customers as well as the landlords, but they only represented them, never us. Please, please avoid at all costs!!

Paul · 26 July 2021

★★★★★ 5/5

Google

Thank you, Rechay Richardson, you made viewing very interest. How i wish all viewing Assistant can be passionate, going above and beyond person like you. Pls keep it up.

Dolapo · 16 September 2025

★★★★★ 5/5

Google

We were first time buyers with the Property Centre and would really recommend them! They were so prompt at replying to all our many questions, Oliver even replied …

Elizabeth · 16 September 2025

★★★★★ 5/5

Google

Amazing experience, the property centre wentthe extra mile and gave the whole service a personal touch making my home feel valued rather than just another property.

Matthew · 14 October 2025

★★★★★ 5/5

Google

I had great service from both Kim and Oliver. Kim was truly 5 star regular updates always there to answer questions on the sale. Really great service.

Stephen · 30 September 2023

★★★★★ 5/5

Google

Great experience, The Property Centre were great with keeping me updated and checking in weekly on the progress of my purchase to make sure everything was running smoothly. Rachel and Kim were both amazing, thank you so much!

Rosie · 10 October 2022

★★★★★ 5/5

Google

Booked a viewing through the property centre Cheltenham had a wonderful experience as the first time dealing with them, Kym was very informative and friendly wouldn’t hesitate to use them again in the near future if needed :)

Adele · 30 September 2022

★★★★★ 5/5

Google

All of the team have been brilliant. In particular, Kim has been absolutely amazing. Nothing is too much and she’s fantastic at updating you and very friendly. No hard sale and was lovely accommodating our viewings. 100% recommend!

Eleanor · 30 September 2022

★★★★★ 5/5

Google

Fantastic agents, going above and beyond what you would expect from an estate agent. They kept up communication and liaised with solicitors on both sides to make …

Julian · 16 September 2025

★★★★★ 5/5

Google

We recently completed a house purchase through The Property Centre, Cheltenham. The entire Team at TPC were super helpful, friendly and professional from start to finish. Huge thanks!

Ian · 16 September 2025

★★★★★ 5/5

Google

The Property Centre were incredibly helpful with our recent move. I put my property on the market with them and throughout the whole experience they were helpful, knowledgeable and professional. Both Barney and Kim were wonderful as well as the sales progression team. Would recommend.

Claire · 30 September 2021

★★★★★ 5/5

Google

Very good estate agents happy and helpful and able to answer all those little questions

Guy · 14 January 2026

★★★★★ 1/5

Trustpilot

No one showed up and poor customer service

Was interested in viewing a property and initially really good customer service and very pleasant people. However, turned up to view a property and no one showed up. After ringing and explaining that we were waiting at the property to view, they said that they would find out what’s happening and ring me straight back. I heard nothing from them so left the premises and never heard anything more from them… do they want to sell properties?

Lucy · 22 February 2025

★★★★★ 5/5

Google

Great experience of buying through the property centre. Oli was fantastic with keeping us in the loop at all stages and on hand to answer any questions we had. Would 100% recommend to buyers in the area.

Laura · 30 September 2022

★★★★★ 5/5

Google

I really appreciated the professional working attitude, well preparation and help of Sales & Lettings Negotitor, Rechay Richardson in property viewings. Her service is fantastic 👍🏻！ …

Christine · 16 September 2025

★★★★★ 5/5

Google

Would recommend this team, worked hard to sell my house and I valued their support throughout. Well worth the agent fees.

Martin · 14 November 2025

★★★★★ 1/5

Trustpilot

Very poorly managed rentals

Recently moved out of rental property managed by property centre in Taunton. Our property was originally rented with Richard Gibbins but then handed over to the property centre for rentals. We have had nothing but bad service from them. They have held our deposit as the land lady was not happy with the garden in a residential area known for poor soil/gardens especially in winter months. on the inventory it was written that the garden is acceptable for this time of year however the landlady disagreed and proposed we pay for re seeding. We as tenant felt this was unfair if the letting agency had agreed this was ok for time of year. They made us wait for quotes for this regardless this took 3 weeks. They pressured us to have viewings whilst we were moving out which we felt was unfair. We are still waiting for our deposit and we moved out in November. Every time we ring we are put through to answer phone or people are always in meetings. We get promised a call back and they never do call back. We feel this is really poor communication and has been managed very poorly. they have already re rented the property we moved out of and we are still waiting for our deposit and had to pay deductions from it even though there is tenants already moved in to. really unhappy with the service. Do not recommend.

KB · 9 January 2025

★★★★★ 5/5

Google

Friendly professional and helpfull. Kept us updated with what was happening

Bob · 11 February 2026

★★★★★ 5/5

Google

My partner and I have just bought our first home with The Property Centre and had a great experience. Oliver was our main point of contact and couldn’t have been more helpful, responsive and reassuring during the whole process. Would highly recommend using them!

Claudia · 30 September 2021

★★★★★ 5/5

Google

Good advice given throughout the sale process. We were kept informed with regular phone updates and any queries were dealt with promptly. All members were very helpful

Paul · 14 September 2025

★★★★★ 5/5

Google

We liked the professional attitude of Rechay Richardson. She knew all the necessary info about the property, she had all forms ready and prepared and well presented. Also, she is friendly, motivated and pleased to have business with. She could answer all our questions. Thank you, we hope we get the house :)

Larisa · 22 October 2024

★★★★★ 5/5

Google

Thanks Oliver and the team in Cheltenham for finding the right family to love our parents home and for communicating at every stage 🙏 …

Graham · 22 September 2023

★★★★★ 5/5

Google

Rechay welcomed me warmly and was informative and polite. She did not evade the difficult questions and happy to go the extra mile.

Louise · 17 October 2025