Northwood Cheltenham reviews

★★★★★ 5/5

Google

Had both properties managed by Northwood for quite a while now. Lovely staff friendly and responsive. But a big shout out must go to Holly Brooks, who i regard as my property manager. She does such a great job, sorts out all the issues with efficiency and professionalism AND is great to talk to on the phone ☺PositiveResponsiveness, Quality, Professionalism, Value

Chris · 1 January 2022

★★★★★ 5/5

Google

Myself and mywife were very impressed with Northwood in Cheltenham. from the moment we found a property to checking out at the end of our tenancy they were always professional and friendly and dealt with any issues quickly. I would highly recommend them to both landlords and tenants! Top agent ...... Keep up the good work Northwood ;)

Gordon · 3 January 2015

★★★★★ 5/5

allAgents

Fantastic service ,nothing ...

Fantastic service ,nothing was to much trouble. Very profesional service Lin was...

Brian · 30 July 2024

★★★★★ 5/5

Google

We rented through Northwood Cheltenham for two years. During that time we were very impressed with the level of service provided. Any problems with the property were addressed quickly and efficiently. We have been treated fairly and sympathetically and we highly recommend Northwood.PositiveResponsiveness, Professionalism

Sue · 1 January 2022

★★★★★ 5/5

allAgents

"I had the pleasure of dealing ..."

I had the pleasure of dealing with Nikki and Lisa when renting a property with northwood. All communication was friendly, thorough and timely, and the whole process was smooth and quick. They are helpful, knowledgable and a pleasure to deal with. And helped me secure my first solo-home! Huge thanks to the Northwood team, Nikki and Lisa in particular.

Laura · 9 August 2024

★★★★★ 5/5

Google

Always professional and willing to assist. I would highly recommend Northwood Cheltenham for their can do approach to its customers.

Steve · 1 January 2024

★★★★★ 5/5

Google

I’ve rented with northwood lettings cheltenham for many years in a couple of there properties, they have always been very helpful and extremely professional, the staff are knowledgable and I thoroughly recommend them as an agent

Martin · 1 January 2024

★★★★★ 4/5

Google

I rented with Northwood for 5 years and generally found them to be professional and responsive when problems arose. Holly Brooks was my most recent property manager. She was thorough, friendly and always quick to get back to me about things.PositiveProfessionalism

Sarah · 1 January 2022

★★★★★ 5/5

Google

Lisa and the rest of the Northwood team were extremely helpful and supportive at every stage of the letting process. We are first-time tenants in the UK, and they have exhibited a level of patience and professionalism that has really made us feel safe and comfortable. I couldn't recommend them more highly, we were lucky to find them.

Markus · 4 July 2024

★★★★★ 4/5

Google

The property we rented was of a very high standard, was well maintained. Whilst our tenancy was only short, Lisa looked after us and was professional and friendly, was a pleasure to deal with her

Ange · 1 January 2024

★★★★★ 5/5

Google

My partner and I are so glad to have found our new flat through Northwood. Lisa, Selena, Lin, Nikki and Charlie have all been really friendly, helpful and professional throughout the whole process, from viewing to dealing with small maintenance issues now. The flat truly is as good as described and we'd be very happy to recommend them to others.

Tom · 5 May 2024

★★★★★ 5/5

Google

As a first time renter I was nervous to start this experience but Northwood were very helpful. I had a couple of viewings with Milly and she was very helpful and understanding about my situation. Milly helped me find a property that was suitable for me. I would definitely reccomend if you are a first time renter looking for someone who is friendly and helpful.

Jacey · 1 January 2024

★★★★★ 5/5

Google

Excellent! Milly was brilliant in both letting me know about flats which might be suitable for me, and helping me through the process of renting a flat once I found one. I would thoroughly recommend.

George · 1 January 2022

★★★★★ 5/5

Google

Been with Northwood for 5yrs and have been thoroughly pleased with their professionalism and their property management expertise. It's always a pleasure to talk to them, they are fair to both tenants and landlords. Would def recommend them for a fixed contract.

Karl · 1 January 2023

★★★★★ 5/5

Google

Incredibly helpful and responsive, they went out of their way to help us bring our moving in date forward and have been nothing but friendly, efficient and communicative.

Jai · 8 January 2024

★★★★★ 1/5

Google

If.you are tenant..... Avoid, avoid and once again avoid !!! . Before you sign contract with northwood double check all fees. They will charged a lot ! report check out- be ready for" laboratory"deep cleaning inspection , don't forget your receipt for professional cleaning your carpets. Every 2-3 months "Property inspection". They have done even unannonced viewing without saying "apologise".

Kasiekk2 · 2 January 2019

★★★★★ 5/5

Google

As landlords my wife and I had a very positive experience with Nikki and her team. They took all the worry out of letting the property including handling a complete refurb. Cannot recommend highly enough.

David · 1 January 2021

★★★★★ 5/5

Google

Had such a great experience at Northwoods Cheltenham, they have helped me with any issues I have had and I got my deposit back in full with no hassle. brilliant customer service and lovely staff - Thanks a lot. Kiran

Kiran · 8 January 2019

★★★★★ 5/5

Google

Northwood are very professional and provide a great service. Their advice has been excellent and they are always ready to answer any questions I have. I deal with Holly Brooks, a senior property manager there, and she is fantastic, very professional and diligent. Northwood and Holly come highly recommended.PositiveResponsiveness, Professionalism

Mark · 1 January 2021

★★★★★ 5/5

Google

Great agency, would recommend.

Fd280 · 10 December 2024

★★★★★ 5/5

Google

Northwood have been nothing but first class throughout my time as a tenant with them, I can not recommend them highly enough!

Jake · 1 January 2024

★★★★★ 5/5

Google

Northwood have fully managed over a dozen of my local residential properties for a number of years. During this period I have always received excellent service from all members of staff who have been polite, conscientious and extremely helpful. Their tenant vetting scheme is obviously near perfect which has resulted in excellent tenant selection. Finally, Nikki who runs the whole show has always been superb and what I particularly admire about her is that she always done exactly as promised - a rare attribute in business today.

Mandgrove · 1 January 2021

★★★★★ 2/5

Google

Disappointing service. We went to view a property with this letting agent, the lady who showed us around was actually lovely hence the 2 stars, we fell in love and an hour later decided we would like to take the property. When viewing we had explained that i was expecting a baby and the woman showing us round had no issues with this and even gave us ideas for the second bedroom as a nursery! We called up and registered our interest, and were told we would be called back once all the viewings were over. One hour later we got a call back saying that if we wanted the property it was ours (subject to referencing obviously) and could we pay the holding fee then and there. This is I did and was absolutely over the moon. I must point out they were very nice on the phone at this point! I spent the rest of the day planning our daughters first home! Three hours later i got a call back saying they had spoken to the landlord and he did not want children in the property so we could not have the flat, is this not something they should be aware of before viewings and accepting a couple with a baby on the way? They told me they would refund me the holding fee and no more would be said about it, i said ok and holding it together asked for my money back which was paid on a credit card... silence... turns out she didnt know how to do this and would call me back. I spent the rest of the evening in tears and as you can imagine as a pregnant woman the emotional effect was not fun. Over the next three days i called countless times asking if they had found out how to do the refund only to be brushed off, finally i got hold of someone who quite rudely and bluntly told me it had been refunded and i just had to wait to see it come back. Now i would have thought a courtesy call to let me know this had been done would have been company policy but clearly not. I never heard another peep from them. Luckily we have now moved into a beautiful house with another letting agent who have been absolutely fantastic so all turns out well for my little family in the end.

Alex · 2 January 2020

★★★★★ 5/5

Google

I have received an excellent service from Lisa and Milly ..welcoming and friendly. They were easy to contact and helpful in every aspect. Great knowledge .I would definitely recommend them .

Nicole · 1 January 2023