Trusted Agent profile · Cheltenham
Verified
★★★★★
258 reviews across 2 platforms
11 - 15 Prestbury Road, Cheltenham, GL52 2PN
Part of Northwood, see every office.
Northwood's office in Cheltenham, at 11 - 15 Prestbury Road, is rated 4.6 out of 5 across 258 reviews on two platforms, including 241 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleWonderful viewing with Lisa, we had plenty of time in the property and didn't feel rushed at all and she was able to answer all of our questions too.PositiveResponsiveness, Professionalism
Hi Sam, Thank you for your review it is always nice to hear good feed back about the staff. Best of luck with your property search ,Kind Regards Nikki
5/5
GoogleThe Northwood staff have always been prompt to reply to queries (however daft), respectful and efficient. I really couldn't ask any more of them
Hi Max, Thank you for your comments and I am delighted you have been happy with our services . Kind Regards Nikki
5/5
GoogleAlways helpful, friendly and efficient.
5/5
GoogleNorthwood have been very pro-active and quick to respond, with friendly staff.
Hi Pete , thank you kindly for your comments :)
5/5
GoogleThe team at Northwood is quite professional, respectful and customer focussed. We have never had any problems. Always had excellent customer service.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind comments
5/5
GoogleWe have been using Northwood for almost a year now, and have found them to be nothing but professional in every aspect. Being abroad it has made life so much easier knowing that Northwood will take care of everything in our absence. We do not need to worry, our property is in great hands. Would highly recommend.
5/5
GoogleThey care a bout any enquiry, always friendly and comprehensible
Thank you for your comments :) Kind Regards Nikki
5/5
GoogleRecently bought a house through Northwood. Very professional throughout. Great communication, can't recommend enough. Nick & Julia
Dear Nick & Julia, Thank you for such kind feed back. We wish you lots of happiness in your new home . Kind Regards Nikki
5/5
GoogleMilly provided exemption all service and was a true asset. Highly recommendPositiveResponsiveness, Quality, Professionalism, Value
Hi Libby, such lovely comments about Milly and I am delighted she has provided you with such service . Kind Regards Nikki
5/5
GoogleGood and speedy communication with us (the tenants) contractors and the landlord whenever we ran into trouble.PositiveResponsiveness, Quality, Professionalism
Thank you kindly for your review and we will certainly miss you as tenants. we wish you the very best in your new home . Kind Regards Nikki
5/5
GoogleReally helpful team and they are always organised and took care of my property and tenant, so I didn’t have to worry at all.
5/5
GoogleI would highly recommend Northwood! It’s the best experience I’ve had with estate agents and I’m very grateful. It was lovely to meet Lisa who showed me round a flat and everyone I’ve spoken to on the phone has been so friendly and helpful.PositiveQuality
5/5
GoogleThe team have been great and always professional and personal. Would definitely rent from them again :-)
Thank you for your review , we wish you the very best in your new home . Kind Regards Nikki
5/5
GoogleI have Been renting with Northwood for the past year and I must say they’re a Tip top letting agent. Friendly coustomer service, Rebecca and the rest of the staff is always willing to help, fast and efficient with any maintenance issues. Flats are very well Maintained and at high standard. Highly recommended.
1/5
GoogleDo not use as a tenant unless you’re happy to forfeit your whole security deposit.
5/5
GoogleRating only, no written review.
Thank you for the fantastic 5-star rating, Neil Prenty! We're thrilled to hear you had a great experience and appreciate you taking the time to share your thoughts.
5/5
GoogleHelpful staff and a great range of quality properties.
Thank you for your comments Adrian always a pleasure to deal with you
1/5
GoogleTerrible service!! The attitude from all the staff is discusting and rude!!!
Dear Mrs Saunders First of all I would like to apologise that you feel this way and grateful you have taken the time to write your comments . All feedback is taken extremely seriously as we strive to provide great customer service. As you are fully aware there have been several unfortunate issues with your daughter Miss Saunders who is the actual tenant, breech of contract and failure of rental payments, property left in an unsatisfactory condition. I cannot and do not wish to enter in to these situations on a public site but would welcome an appointment with your daughter. We have all correspondence to include inventory/photographic evidence and again all copies have been sent . I do however like to wish Miss Saunders the best of luck in her new property and hope she settles in well Kind Regards Northwood
5/5
GoogleBeen with Northwood renting my property for 8 years now and would not change they have always managed everthing very well and are superb when it comes to communication and keeping me informed and ontop of maintenance.
1/5
GoogleRating only, no written review.
5/5
GoogleBrilliant team at Northwood Lettings always professional and very helpful
5/5
GoogleExcellent agency, very professional and reliable and also friendly and easy to talk to. We have full trust in them managing our property even when we have been out the country traveling.PositiveProfessionalism
5/5
GoogleFantastic agent, very professional.
5/5
GoogleRating only, no written review.
Thank you, Dale, for your fantastic review! We are thrilled to hear that you had a great experience with us at Northwood Cheltenham. Our team is dedicated to providing excellent property management and letting services, and your positive feedback truly motivates us. We appreciate your support and look forward to assisting you again in the future!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
