Northwood Cheltenham reviews

★★★★★ 5/5

Google

Fantastic service and response Lfrom the team there handling everything that’s thrown at them !PositiveResponsiveness, Professionalism

Tim · 9 February 2024

★★★★★ 5/5

Google

Excellent service and a lovely team - thank you very much to Selena for all her help.

Joanna · 1 January 2024

★★★★★ 5/5

Google

Straight forward and easy

Richard · 17 August 2024

★★★★★ 5/5

Google

We’ve been with Northwood for nearly 6 years, no complaints so far! We’re abroad for the foreseeable future and Northwood manage the whole letting process beautifully. Prompt excellent service.

Chris · 1 January 2023

★★★★★ 5/5

Google

As a first-time renter I was a little daunted by the whole experience. However, meeting Milly at the property, she completely put us at ease, explaining the whole process. We are now very much looking forward to moving into our new home in August found through Northwood!

Conrad · 1 January 2024

★★★★★ 5/5

allAgents

"They were very helpful..."

They were very helpful throughout the whole renting process, made it easier me. Would recommend you friend

Emma · 28 April 2025

★★★★★ 1/5

Google

Horrible experience with this company. I was a tenant and quickly learnt this company only cares about the landlords. They sting the tenants at any opportunity possible, especially up front with unnecessary charges and fees, some of which other agents don't use. Even when treating the property with the utmost respect and care, there was always something they picked up on in their frequent inspection. This included my own washing in the sinks whilst I am living in the property and even writing letters to me complaining about the state of the front garden when it was perfect, it was the long unoccupied neighbours property which was overgrown with weeds etc and I am not responsible and have no right to do anything about it. When you check rent prices in an area this company is easily 10-20% more expensive than equivelant homes from other letters and agents. When you come to leave they don't make it easy for you and will rinse you on the way out the door again, including professional cleaning even when not necessary. Trust me. It's not a nice experience, they're friendly up front but tyrants once you're in the property. Wait. Search elsewhere. Moving to another letters property was the best thing we'd done! Such a relief.

Brendan · 2 January 2018

★★★★★ 5/5

Google

I am a landlady and found this agency gone beyond just being an agent. They have handled some difficult issues fast and professionally.Recommend them without reservations.

Trudie · 9 February 2023

★★★★★ 5/5

Google

Northwood were the first company I rented a property from and for the 2 years I was with them they had been nothing but good to me if I ever had a problem or a query they were there to help and make it as quick and simple as possible. Every 3 months a routine check would be carried out which they have plenty of notice to us and they were so polite and friendly each time they came. When I left Northwood they helped me after I was ripped off by a professional carpet cleaner by ensuring I got almost my entire deposit back by finding another carpet cleaner and covering the cost as they felt so sorry that I had spent so much money on a carpet cleaner and for them to do such a poor job. If it wasn't for the fact my family is growing I would have stayed with Northwood as they understood my needs and made me feel welcome anytime.

Paul · 3 January 2016

★★★★★ 1/5

Google

Avoid like the plague. This company took hundreds from me for referencing and suddenly later asked for a guarantor for no real reason to gain more money or me to sacrifice my original deposit if I refused. Upon providing all details and paying all fees they didn't bother doing any referencing or checks including credit, employment or my guarantor, nice making money from fees for no work. They will detail all fees are non refundable and you don't have a leg to stand on, I gave up after all the stress, I should of continued to small claims.

Nathaniel · 3 January 2015

★★★★★ 5/5

Google

As a landlord, Holly from Northwood provides fantastic customer service - always available if I need any questions answered and always on top of any issues at my property. I would highly reccomend.PositiveResponsiveness, Professionalism

Malcolm · 1 January 2022

★★★★★ 5/5

Google

Fantastic communication, Lin W has been my go to for anything we’ve needed, sadly moving due to COVID and reduced income otherwise would’ve stayed significantly longer!! 100% recommendation from me!!!PositiveResponsiveness, Quality, Professionalism, Value

Martin · 7 January 2022

★★★★★ 5/5

Google

We were first time tenants and finding the whole process a little daunting. ..Then we met Milly! She immediately put us at ease and helped us find a great property . She was so helpful and endlessly patient whilst we navigated the online forms. Nothing was too much trouble. Always greeted with a smile and a very professional and pleasant company to deal with.PositiveResponsiveness, Professionalism

Cathie · 1 January 2022

★★★★★ 5/5

Google

Fantastic team of ladies and labs!! Have always given great service both with letting and selling our flat. Always ready to respond to any queries, and assist with the liaison between solicitors! Would thoroughly recommend. Thanks for all your help .

Paul · 2 January 2020

★★★★★ 5/5

Google

Have enjoyed my tenancy with Northwood. Any problem I had was dealt with promptly and in good time. Communication was superb.

Peter · 9 February 2023

★★★★★ 5/5

Google

This lovely team dealt with my property sale and could not have been friendlier or kinder. Thanks ladies you did a great job and I appreciate all your efforts, best wishes to you all !

Kate · 1 January 2021

★★★★★ 5/5

Google

I have used Northwood for years now, and always very happy with the staff and service supplied, always polite and professional.

George · 1 January 2023

★★★★★ 5/5

Google

I found dealing with Milly @ Northwood the best experience. She was professional and courteous at every step and made the process as painless as possible. Would recommend!PositiveProfessionalism

Andy · 9 February 2022

★★★★★ 5/5

Google

They give excellent service, prompt with feedback.

Chinonyerem · 1 January 2024

★★★★★ 5/5

Google

We have used Northwood as Landlords and found them to be extremely helpful and responsive. They look after the interests of landlords and tenants alike.PositiveResponsiveness, Quality, Professionalism, Value

Sarah · 1 January 2022

★★★★★ 5/5

Google

Northwood have looked after the renting of our house whilst I was on an overseas assignment and they have been brilliant. All issues with the house were addressed quickly and without costing the Earth. I would STRONGLY recommend.

Jo · 2 January 2019

★★★★★ 4/5

Google

During my time at the property, the staff at Northwood have been professional, communicative and quick to respond to any issues I've contacted them about.PositiveResponsiveness, Professionalism

Michael · 9 January 2022

★★★★★ 5/5

allAgents

"Overall great service,..."

Overall great service, friendly and professional staff. All our maintenance issues were resolved quickly and without question.

Ollie · 16 December 2024

★★★★★ 5/5

Google

I have used northwood lettings for nearly 11 yrs . They have always been excellent to deal with very efficient and profesional and have looked after my property amazingly . Highly recomend them to anyone .

James · 2 January 2019