Northwood Cheltenham reviews

★★★★★ 5/5

Google

All the stars!! THE BEST LETTING AGENCY. Honestly Northwoods have been amazing throughout the whole 5 years I have been a tenant of theirs. Their support and guidance have been a godsend. Their high standards and clear expectations have provided me with a beautiful property I have called home for my family. Never a problem and always keen to give the absolute best customer service.

Natalie · 1 January 2023

★★★★★ 5/5

Google

Friendly and highly efficient, went out of their way to elevate the stress of moving home. Highly recommended.

Huw · 9 June 2025

★★★★★ 5/5

Google

Absolutely amazing service! Without a doubt I would use Northwood again. Lisa and Julie have been amazing in securing my house for me! Thank you again!

Amanda · 8 February 2025

★★★★★ 5/5

Google

I have had a seamless experience with Northwood and with Lisa & Selena in particular. I found them to be friendly, professional and efficient. I would happily recommend them to anyone searching for their next property

Luke · 11 September 2024

★★★★★ 5/5

Google

We have used Northwood's manage renting out our property. We have finally used them to sell it this month. We could not have been happier. They have found us super tenants during this time and have always provided us with detailed information regarding any maintenance issue that have arose. As a result our property has been very well looked after. I wholeheartedly recommend Nikki and her lovely team.

Emily · 3 January 2015

★★★★★ 5/5

Google

Always been very helpfull, with a smile. Lisa proved to be very proffesional; nothing was too much to assist when needed.

Jan · 27 March 2025

★★★★★ 4/5

Google

Have been a tenant for a year now and have Rebecca as our manager, who is great. She has made renting very easy and pleasant, responding very quickly to emails or calls and sorts any issues out equally as fast with the landlord (who we have not met but also seems very dedicated to us, the property and helping us sort any issues out). The only thing for me bringing it down to 4 stars from 5 is that our contract if only for 6 months at a time and have been told the contract cannot be extended to a yearly one which we would ideally have gone for. Upon renewing every six months, comes with a £60 fee each time. This however is made clear in the contract, it's just a shame that we cannot extend.

Abi · 10 February 2019

★★★★★ 4/5

Google

Great agents to rent with, any problems are dealt with quickly and fuss free! Easy to get hold of via email or calls (which is great as the town location is not easy to get to) Rebecca our property manager is friendly as well! The only downside is having to have a 6mth tenancy which when costing £60 per renewal, Would much prefer a long term contract, as this plus rent increases soon add up over the year!

Jodie · 2 January 2020

★★★★★ 5/5

Google

We've had an excellent experience with Northwood over the past 4 years. They've been reliable and responsive. We haven't had many difficulties in our rental property as they've kept things at a great standard, but when they've happened (investigation of a possible gas leak, help with a faulty washing machine) they have been so quick and helpful. Milly and Holly have been our main points of contact, and they are so friendly and professional, and would take into account our work patterns for things like inspections. Would definitely rent with them again!

Sophie · 1 January 2024

★★★★★ 5/5

Google

Northwood have looked after our property for over a year now. Their service has been excellent and they have made renting out a property really easy. The communication is great and any issues are resolved very quickly. All of the staff are friendly and efficient. We are very pleased with their service. We also had an excellent experience buying a property.

Anton · 1 January 2023

★★★★★ 5/5

Google

I found Northwood to be a very good estate agent. Out of all the ones I have dealt with during my years of renting, Northwood are the best. Particularly Lin, she has been lovely to deal with and always helps with my queries and problems very quickly and professionally, always happy and helpful.PositiveProfessionalism

Tom · 1 January 2022

★★★★★ 5/5

Google

Northwood managed our flat while we were in Cheltenham for approximately 1.5 years. Lisa, the property manager, was amazing and always very prompt in addressing any concerns or issues we had.

Meenu · 1 January 2024

★★★★★ 5/5

Google

Overall great service, the staff are friendly and professional to deal with. Reasonably priced rent and all maintenance issues were resolved quickly and without question.

Ollie · 9 January 2025

★★★★★ 5/5

Google

I have used Northwood and their tenant find service for a couple of our properties. They have always been able to find great tenants quickly and make the whole process extremely easy. Nothing is ever too much trouble and they always go above with their level or service. I would always recommend Northwood to landlords and tenants alike.

Holly · 9 February 2023

★★★★★ 5/5

Google

Northwood have managed my property for several years. Their service and response is excellent. Nicki goes an extra mile for her clients. The owners choice for Cheltenham.

Leon · 2 January 2020

★★★★★ 5/5

Google

Fantastic experience from start to finish with Northwood. Special thanks to Milly who made the process super easy and stress free when moving into our new home!

Max · 9 February 2024

★★★★★ 5/5

Google

I have recently vacated a property that I had rented through Northwood, and I must say that the service provided by them from the very first viewing until my departure has been exemplary. Milly, in particular, has been outstanding throughout my tenure with Northwood.

Emily · 1 January 2024

★★★★★ 4/5

Google

Near excellent service as a Property Manager Letting Agent, holding our bad landlord to account (which is likely why they changed agent) Would rent through them again in a heart beat!

Simon · 2 September 2024

★★★★★ 5/5

Google

Nikki handled a block sale for us. She sourced a buyer off market and gave professional service throughout on what was a far from straightforward transaction.

James · 11 October 2024

★★★★★ 5/5

Google

I have been a tenant for several years and have rented through Northwood. The customer service provided by Milly has been exceptional and greatly appreciated.

Rachel · 1 January 2024

★★★★★ 5/5

Google

Have used Northwoods for a number of years to let out a property and to sell a property, whole team are always very responsive, always helpful, would highly recommend!

Anon · 3 August 2024

★★★★★ 5/5

Google

I am extremely happy with the service I have received from Northwood and Holly in particular. They have been great at communicating throughout the process of me renting and have been very helpful with anything I have needed. Thanks again!

James · 1 January 2024

★★★★★ 5/5

Google

Milly was fantastic from start to finish. She will always go over and above to ensure things were done as quick and stress free as possible. I would definitely recommend Northwood to any potential tenants and Landlords

Lydia · 1 January 2023

★★★★★ 5/5

allAgents

"Fantastic service ,nothing..."

Fantastic service ,nothing was to much trouble. Very profesional service Lin was excellent.

Brian · 30 July 2024