Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWithout a doubt the worst experience I have ever had as a tenant! Dishonest, ineffective, rude, and not an ounce of human decency. Do not rent from them. I wish I had been warned!
Jordan · 22 April 2024
Agent replied · 21 June 2024
Hi Jordan, thank you for the review. Sorry you felt the need to leave us a one star review. We have flagged your comments to the relevant members of staff to investigate. In the meantime we would really appreciate any further context to your comments and further feedback/suggestions as to how we could have improved your experience. If you wouldn't mind sending me an email to RMessenger@AndrewsOnline.co.uk we'd love to hear from you. Thanks, Rhys.
★★★★★ 5/5
GoogleI have used Garry Maisey’s mortgage services for my last 3 mortgages, and wouldn’t use anyone else.
Jarren · 22 January 2025
Agent replied · 22 January 2025
Hi Jarren , Thank you for your glowing review of Garry Maisey’s mortgage services! We're thrilled to hear you've had such positive experiences. We look forward to assisting you with any future needs. Best wishes , Lisa
★★★★★ 5/5
GoogleOurs was a difficult sale, lots of complications. However the staff at Andrews were brilliant ! They kept us informed throughout the process and remained professional and calm. A huge Thank You to all involved. Would readily recommend Andrews.
Lesley · 13 September 2022
★★★★★ 5/5
GoogleSold my apartment in Cheltenham through Andrews, very professional and easy to contact. Always had answers to my questions timely. Thanks to Terri Chapman for following us al the way through and to Jill Edwards for chasing the solicitors.PositiveResponsiveness, Professionalism
Mauro · 22 June 2022
★★★★★ 5/5
GoogleI can highly recommend Andrews, the staff are professional, helpful and communication is first class. Our contact at the Cheltenham branch was Holly, she was amazing, kept us informed all the way through and is a credit to Andrews.
WCW · 31 October 2023
Agent replied · 30 December 2023
Thank you for the five star review. Fantastic to see the team in Cheltenham with particular mention to Holly, have been looking after you. Keeping you up to date throughout. Really great to see you've had a such a positive experience with Andrews. Thanks, Rhys
★★★★★ 5/5
GoogleWe can’t thank Beth Gifford enough for helping push through our purchase of our flat. She was super on the ball, provided frequent updates and helped us chase up solicitors. Thank you!
Bethan · 19 February 2023
★★★★★ 5/5
GoogleI can highly recommend Andrews, the staff are professional, helpful and communication is first class. Our contact at the Cheltenham branch was Holly, she was amazing, kept us informed all the way through and is a credit to Andrews.
Christopher · 25 October 2023
Agent replied · 21 June 2024
Thank you for the five star review. Fantastic to see the team in Cheltenham with particular mention to Holly, have been looking after you. Keeping you up to date throughout. Really great to see you've had a such a positive experience with Andrews. Thanks, Rhys
★★★★★ 5/5
GoogleI found the process of securing a mortgage straight forward thanks to Garry's experience and patient approach. The whole process was done remotely due to covid restrictions and despite the challenging market conditions I was able to complete my purchase in 7 weeks.PositiveResponsiveness, Professionalism
Gem · 22 June 2021
★★★★★ 5/5
GoogleWe were extremely happy with the service provided by Karl and his team. From the begining right through to completion everyone was helpful and efficient, they made our move possible and fully supported us along the way. Highly recommend using Andrews.PositiveResponsiveness, Quality, Professionalism, Value
Barry · 22 June 2021
★★★★★ 5/5
GoogleWe had a consultation with George Staff and were very impressed with his knowledge, professionalism and how clear he explained everything. Very friendly and approachable, fantastic service
Abigail · 21 June 2024
Agent replied · 21 June 2024
Hi Abigail, thank you for your lovely five star review. Amazing to see George was able to assist you and provide you with his excellent knowledge. I am so glad you received fantastic service, thanks for sharing and all the best, Laura.
★★★★★ 5/5
GoogleOur flat is currently managed by Andrews Cheltenham and whilst it has not always been an easy relationship one thing that is guaranteed is the brilliant dedicated service we get from Brianna Cottrell - thanks Brianna
Matthew · 15 July 2022
★★★★★ 5/5
GoogleTerri was really helpful throughout the process of buying our current home, as was Jill. Communication with other staff members was always good. We would always receive prompt. responses Thank you :)
Sophie · 12 December 2022
★★★★★ 5/5
GoogleJust offered on a property with Andrews, HOLLY and her team were so helpful and great at communicating between both sides to get this agreed for us. Thank you so much
Chloe · 7 March 2024
Agent replied · 21 March 2024
Hi Chloe, thank you for taking the time to leave us a review. We know Holly will really appreciate it. Good luck with the move when the time comes! Thanks, Rhys
★★★★★ 5/5
GoogleOur first time renting with Andrews, couldn't have gone smoother and Holly was an absolute star. Will definitely be using them more in the future!
Max · 29 June 2023
★★★★★ 5/5
GoogleI found my experience of the team at Cheltenham to be excellent! I would highly recommend them & will come back to them if/when we need to in the future.
Claire · 14 March 2024
Agent replied · 21 March 2024
Hi Claire, thanks for sharing your experience of your dealings with the team in Cheltenham, we look forward to helping you again in the future. Thanks, Rhys
★★★★★ 5/5
GoogleGeorge.S. was a huge part of my flat finding journey. He provided an exceptional service ; communicating well and guiding me through the process stress free. Thank you
Holly · 22 April 2024
Agent replied · 21 June 2024
Hi Holly, thank you for the five star review. Brilliant to see that George has bee able to help you with everything you needed and was such a positive influence on your experience. Thanks again, Rhys
★★★★★ 5/5
GoogleMyself and partner have rented a property form Andrews for the past 18 months. The seamless process and support from the Andrews team has been second to none throughout. I would like to especially thank Jodie for her continued professionalism and service.
Jamie · 12 March 2021
★★★★★ 5/5
GoogleWe had a great experience with Andrews. Friendly and professional staff who helped with all our questions.
Thomas · 11 October 2024
Agent replied · 10 November 2024
Thanks Thomas. We're very happy to hear you had a great experience with our friendly and professional team.
★★★★★ 5/5
GoogleWe had the pleasure working with George he helped us alot with the rental process and everything went smooth with no issues at all
Pieter · 31 May 2024
Agent replied · 21 June 2024
Hi Pieter, thank you for your five star review. Great to see George has been able to guide you through the rental process and made it as smooth as possible for you. Thanks for sharing your experience and all the best, Laura.
★★★★★ 5/5
GoogleGreat service from the whole team at Andrews. This is the 2nd house we have sold with them and we were amazed at how many viewings were scheduled in such a short time and to then get an offer on the same day was amazing! Not only are the team professional and know their stuff, they are also a pleasure to deal with in what can at times be a stressful process!
Couldn’t fault them from start to finish and would use again (if we ever move again once we recover from the stress of packing and unpacking!)
Ben · 14 August 2022
★★★★★ 5/5
GoogleI cannot over-emphasise how completely wonderful it was to work with Garry Maisey to secure a mortgage for our first home purchase. From our very first meeting, Garry made me feel completely at ease and took time and care to explain …
Rachel · 10 December 2020
★★★★★ 1/5
GoogleExtremely unprofessional & not refunding deposits! It's been over 2 weeks since I was supposed to have received my holding deposit. I call and ask at least twice a week to be told that they don't have my details when I'm currently renting with their company?!NegativeResponsiveness, Quality, Professionalism, Value
Diana · 22 June 2022
Agent replied · 21 June 2024
Good afternoon diana sun, thanks for taking the time to leave us feedback regarding your recent experience. I understand you feel we should have had your information on file. However with bank details, we do not hold these for security reasons. I understand since contacting us via our Live Chat service, your issues have now been resolved and your holding deposit returned following your unsuccessful application. We are sorry things took longer than they should have in this instance and rest assured we will review our procedures accordingly to avoid this sort of delay in the future. Kind Regards.
★★★★★ 5/5
GoogleHad an amazing showing with Holly today, fantastic knowledge of the area which was great as moving from quite a distance away! Bubbly and professional. Would highly recommend.
Stephanie · 7 March 2024
Agent replied · 21 March 2024
Hi Stephanie, thank you for sharing your five star experience. Fantastic to hear Holly was able to show you around today and I am so glad to hear she was very bubby and professional! Thanks for the recommendation too and all the best, Laura.
★★★★★ 1/5
GoogleSTAY AWAY! The absolute worse. Unprofessional, money driven, narcissistic agency. If I could leave -10 stars I would.
Me and my partner were moving to Cheltenham from a different city while I was heavily pregnant, and their property was advertised to us as a luxury penthouse. We visited the property but the tenants still lived there and they were really very messy and unclean, so not able to properly judge the property but was promised to deliver a high standard property. The date we moved in we found many many faults in the property a list of 19 faults and a dirty toilet. We obviously complained and they never actioned this. We also found out that the property's pipe work was poorly built and had ongoing sewage. This was also reported and they didn't care. We hired a specialist to analyse the place and the report confirmed this. The sewage caused airborne contamination causing me to have a stomach bug while pregnant they still didn't care. I was unable to take medication as it would affect the baby. I continued being sick, and couldn't even use the toilets because you would have all kind of waste raised up to the brim. Under this circumstances we had to move but they still wanted to hold us to the contract even though the property was not in conditions to be rented.They would be nice and understanding on the phone but then send hostile emails demanding to hold terms of contract even after we moved out. They lied to the landlords about the situation and they only learnt about this situation after we contacted them directly. We had to get our solicitors involved to get us out of this situation few months later. They had no compassion for someone who was due to have a baby any moment. All they see is money.
Dory · 15 July 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
