Trusted Agent profile · Cheltenham · Gloucestershire
★★★★★
342 reviews across 1 platform
11 Bath Road, Cheltenham, Gloucestershire, GL53 7HG
Part of Andrews, see every office.
Andrews's office in Cheltenham, Gloucestershire, at 11 Bath Road, is rated 4.5 out of 5 across 342 reviews on 1 platform, including 342 Google reviews rated 4.5.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleWe had a fantastic experience going to market with Andrews. They were incredibly professional and responsive throughout, prompt with feedback, and were flexible to meet our needs when life threw us a bit of a curveball that completely changed our property needs! Would highly recommend them and wouldn't hesitate to use them again; particular thanks to Terri and Beth.PositiveResponsiveness, Professionalism
5/5
GoogleWhat a great bunch of individuals. I say individuals, but they clearly work as a team, helping me when I was having difficulties with my existing agent. Professional, diligent, polite and courteous. Couldn’t ask for better!
Thank you, Alexander. We're thrilled to hear you had such a positive experience with our team. Your kind words about our professionalism and teamwork mean a lot to us.
5/5
GoogleWhen applying for a mortgage, Garry was very friendly and approachable and answered all my questions openly and honestly. I never had any concerns regarding him or Andrews whilst purchasing my house and applying for my mortgage and feel he went above and beyond, dealing with my queries quickly and clearly whilst dealing with the extra pressure caused by the pandemic.
5/5
GoogleWe bought a property via Andrews and had very good service from Beth Gifford and the team. Overall a very positive experience. They were accomodating with viewings & follow viewings and Beth assisted very efficiently and promptly with the sales process. All in all I would recomment Beth Gifford at Andrews.PositiveResponsiveness, Professionalism
5/5
GoogleWe had a great experience with our valuation. Terri made us feel instantly comfortable during her visit and did not hesitate to answer any follow up questions we had. She gave us honest advice and was extremely patient with us as we tried to decide how we wanted to move forward. Would definitely recommend!
5/5
GoogleAndrews estate agents were great when helping finding a home for my elderly mother. Holly Tuttle from the Cheltenham branch deserves a special mention as being very patient, kind and helpful throughout.
Thank you for your kind words! We're thrilled to hear Holly provided excellent service. Your feedback is greatly appreciated. Best wishes, Jake
5/5
GoogleGary was very helpful and professional when me and my husband were buying our first house. He answered all our questions and it always felt like he wanted to help us as opposed to just doing his job with the next couple who walks through the door for a mortgage. Would definitely recommend him to anyone.PositiveProfessionalism
5/5
GoogleHad a consultation with both george and frederick in both departments of sales and lettings. Amazing customer service!! Both friendly and so helpful. Couldn’t have asked for better. Will be recommending 😁 …
Thank you, Eva. We're very happy to hear about your positive experience with George and Frederick.
5/5
GoogleWe had a viewing and George showed us around the property. He was so lovely, Very informed and friendly. He answered all our questions and made the whole experience a pleasant one for us
Thank you, Hollie. It's great to hear George made your viewing experience pleasant and informative. We appreciate your feedback.
5/5
GoogleFreddie, George, Holly and the gang are absolutely ace! Super helpful in every question my partner and I had in selling our flat. Couldn't ask for a nicer bunch to with with!!
Thanks so much for your feedback, Izaak. We're very happy to hear Freddie, George, Holly, and the team were so helpful in selling your flat. Best wishes.
5/5
GoogleGreat service from Georgina . I was kept well informed of everything going on, given great advice and felt very comfortable with her managing the property and its development . I would throughly recommend them.
Hi Gwyn, we appreciate you taking the time to share your experience. Great to see that Georgina was on hand to help you out with everythinh you needed. Thank you, Rhys
5/5
GoogleI had Garry Maisey as my mortgage advisor and he did a fantastic job. He was super friendly and very helpful. Couldn’t have asked for service from him. 10/10
Thank you, Alfie. We're really pleased to hear Garry provided such excellent service. Your kind words mean a lot to us.
5/5
GoogleSteve Gerrard is a great professional. Any queries are responded to quickly and efficiently. Very good knowledge of the area and excellent small touches that help with property viewings. We are always kept up to date with new information promptly. 100% recommend when selling your property or looking to buyPositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe’ve been to view houses with Andrews as first time buyers and can say our agent (Holly) was so helpful with all our questions and giving advice. Will be in touch with Holly for all future house sales/buying.
Hi Jess, we appreciate your 5 star review, thank you for sharing. It's great to see Holly was able to provide you was able to help you with everything you needed and we look forward to helping you again in the future. Thanks, Rhys
5/5
GoogleGarry has been absolutely fantastic - dealing with me for lots of calls and has answered every query I have and thinking of creative solutions. I have bought his lifetime package!!! Thank you Garry!! xxx
5/5
GoogleGarry has been absolutely fantastic - dealing with me for lots of calls and has answered every query I have and thinking of creative solutions. I have bought his lifetime package!!! Thank you Garry!! xxx
5/5
GoogleI'm so satisfied choosing Andrews services. Garry was so helpful during my first mortgage and the remortgage 2 years later. Answering all my stupid questions with patience, making my life easier during them stressful moments. Thank you Garry Maisey
5/5
GoogleBrilliant service from Sam Trueman at Andrews of Cheltenham. Great communication pre and post appointment, very polite and courteous during our appointment, with clear and concise information. Thanks very much Sam, really appreciate the great customer service
Hi James, thanks for taking the time to leave us a review. Great to see that Sam and the team in Cheltenham have been on hand to help you make an informed choice about your next move, we know Sam will really appreciate seeing your kind feedback. Thanks, Rhys
5/5
GoogleThe lettings team in Cheltenham have been great. Sorted a new tenant very quickly they know their market and we've used the 3/4 times over the last few years (as we have 2 rental properties). Special thanks to Sophia. Communicative, professional and just lovely to deal with.PositiveResponsiveness, Professionalism, Value
5/5
GoogleWe are currently organising to move into a rental property with Andrews and George Staff has been a great help- always there to help in any way, responding promptly and contacting the landlord as quickly as possible.
Hi Amber , Thank you for taking the time to leave us a review. It is great to see that George has been a great help to you. Thanks again , Lisa
4/5
GoogleI sincerely appreciated George's friendly demeanor and professionalism in his timely email responses, as well as his efforts to facilitate my prompt move into the property.
Thank you, Jamila! We're delighted to hear about your positive experience with George. Your feedback is greatly appreciated.
5/5
GoogleBeth and the team did a fantastic job of selling my house, from valuation to completion everything was seamless. On my experience with Beth Gifford and the team I would wholeheartedly recommend Andrew’s Cheltenham.
1/5
GoogleWithout a doubt the worst experience I have ever had as a tenant! Dishonest, ineffective, rude, and not an ounce of human decency. Do not rent from them. I wish I had been warned!
Hi Jordan, thank you for the review. Sorry you felt the need to leave us a one star review. We have flagged your comments to the relevant members of staff to investigate. In the meantime we would really appreciate any further context to your comments and further feedback/suggestions as to how we could have improved your experience. If you wouldn't mind sending me an email to RMessenger@AndrewsOnline.co.uk we'd love to hear from you. Thanks, Rhys.
5/5
GoogleI have used Garry Maisey’s mortgage services for my last 3 mortgages, and wouldn’t use anyone else.
Hi Jarren , Thank you for your glowing review of Garry Maisey’s mortgage services! We're thrilled to hear you've had such positive experiences. We look forward to assisting you with any future needs. Best wishes , Lisa
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