Trusted Agent profile · Chelmsford
★★★★★
346 reviews across 3 platforms
20, Duke Street, Chelmsford, CM1 1HL
Fenn Wright's office in Chelmsford, at 20, is rated 4.6 out of 5 across 346 reviews on three platforms, including 134 Google reviews rated 4.8.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent Customer Service
The service we have received from Fenn Wright has been second to none. The staff are knowledgeable, friendly and can't do enough to help. We had some difficulties with our purchase as there were some hurdles to overcome but Kirsty King supported us every step of the way and did all she could to get our purchase over the line. We couldn't be more grateful and will definitely be going back to Fenn Wright if we are looking to sell in the future.
5/5
TrustpilotWe were kept informed every step of the…
We were kept informed every step of the way. Kirsty was on the ball and made sure everyone else was on the same page.
5/5
TrustpilotWe cannot recommended fenn wright more…
We cannot recommended fenn wright more highly, we found a house before ours was on the market and Phil did all he could to sell our home to the get the house we could see so much potential in. He communicated with us regularly, gave advice and overall just fantastic. Kelsey in the sales progression was just as amazing and kept in refuel at contact pushed everything through and deserves so much praise for the work she does. Thank you fenn wright
5/5
TrustpilotKirsty couldn't have been any more…
Kirsty couldn't have been any more helpful than she was along with keeping us updated from start to finish super friendly service with nothing being too much trouble! Highly recommended
1/5
TrustpilotI’d never rented with them before and…
I’d never rented with them before and after my experience with the Colchester branch I certainly. After what I can only call blackmail tactics to force our rent up well above the rate of inflation and a refusal to return us to a yearly contract. Having been called a good tenant they refused to give us a reference when we wanted to move because of frankly despicable behaviour. We never had issues like this wort the previous agents.
5/5
TrustpilotJo is Amazing! :)
We are in the process of buying a house through Fenn Wright and have been showed around the house on two occasions by the fabulous Jo Falltrick. Jo is absolutely wonderful and a real credit to Fenn Wright. She is always very polite, knowledgeable, considerate, punctual and generally lovely. She made over two viewing experiences really enjoyable and easy and we can't thank her enough. 10/10, A* service. Thanks Jo :)
5/5
TrustpilotEfficient Team
We decided to put our property in Colchester on the market with two estate agents and Fenn Wright had marketed the property and found a buyer before the other estate agent had even been to our property to take photographs! Once the offer was accepted the sale was completed in 12 weeks. We had 3 estate agents come to our property to give us a valuation and Fenn Wright stood out with their impressive statistics. They were very prepared for the appointment and gave the impression that they are serious about the service they offer which was supported by their level of service throughout the process. Very happy with the service received and would recommend to all property sellers.
5/5
TrustpilotHelpful and responsive
They have been so helpful during the transaction. Kirsty has been calling me every week to update the progress of the transaction and very responsive in any questions raised. I’m very happy with their service.
5/5
TrustpilotGreat Service
Charley Howgego looked after our purchase, she provided great service, keeping us informed during negotiations, responding quickly to queries and then keeping us updated regularly as the sale progressed. We highly recommend Charley
5/5
TrustpilotGreat Estate Agents
Great Estate Agents. Nothing negative to say. Paul and Phil in the sales team were great. Kirsty in the progression team was also fantastic- she kept us up to date and informed each week of where we were at, chasing up and down the chain and ironing out the niggles to get us over the finishing line. Wouldn’t hesitate to use Fenn Wright again and would thoroughly recommend to anyone thinking of selling/buying. Thank you once again to the whole team.
5/5
TrustpilotProfessional, reliable and hardworking team
I have consistently received an excellent service from all the team at Fenn Wright. A special mention for Sarah, Regan T and Nathaniel at the Colchester branch (Lettings)Always positive, friendly and helpful when providing advice or organising property maintenance on my behalf.I have used Fenn Wright for both selling and renting properties and more than happy to recommend.
5/5
TrustpilotHouse Sale
Kirsty did a brilliant job in getting the sale over the line to meet our preferred completion date and keeping us in the picture throughout the sale process.
5/5
TrustpilotFenn Wright
Fenn Wright, Ipswich assisted me with me with selling my property and were superb. From Chris valuing and then marketing, and the team generally through the marketing process to Debbie who pushed and pushed to get us exchanged. The whole team were super helpful, supportive and empathetic during a very stressful time. I cannot rate them highly enough to sell your home!
5/5
TrustpilotFenn Wright were brilliant
Fenn Wright were brilliant - I was really impressed. They were friendly, responsive and helpful at every step of the house-buying journey, and made it relatively painless. It was great to know that they were always there to answer questions.
5/5
TrustpilotI would like to say that Kirsty at…
I would like to say that Kirsty at stanway is absolutely amazing , she was the one to call me to let me know about a house I loved was back on the market . Getting my house is all down to Kirsty and her amazing support .
1/5
TrustpilotDisappointed
Very disappointed with recent contact with branch in Essex. Enquired about a property and was told it was sold so my questions were not answered. In the next 2 weeks the property came back on the market and yet no one thought I was hot enough a sales lead to be contacted again. Very poor organisation and sales technics especially as I was very interested in the property concerned. Wouldn’t engage with them for a property again due to lack of attention to detail.
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. Chris was professional and very factual, and had good advice about the area. Shannon went above and beyond constantly throughout the tricky process of a large chain, keeping everyone informed and facilitating everyone involved. Highly recommended and I wouldn’t use anyone else.
1/5
TrustpilotAvoid at all costs
Don’t think I’ve ever bothered to write a negative review about anything before but this is well needed. I rented a property through this company for two years and it was the worst experience ever. They never dealt with a single issue I raised promptly, they made my end of tenancy exit hell, their constant lack of communication resulted in me ending up out of pocket despite me requesting information for end of tenancy information two months prior to which I had no response. They were extremely efficient at communication when they were collecting funds and other issues that benefited them but conveniently ignored my plea for action due to having to throw away half of my furniture due to mould damage from internal walls (this was not the first mould related issue I had raised about this property). The two young lads I spoke to on the odd occasion are the only reason I wouldn’t plea for this review to have 0 stars. I have requested contact information for HO in order to raise a formal complaint. Horrific company and will never be using them again.
5/5
TrustpilotFantastic experience with Fenn Wright…
I cannot recommend Fenn Wright’s highly enough. From the perspective of a buyer, they’ve been nothing short of brilliant. They’ve managed my expectations clearly throughout the whole process, from offer to completion. And, what would normally be viewed as a fairly stressful experience, the conveyancing process has been smooth sailing throughout. In particular, Kirsty King, who has been in weekly contact with status updates and actions, as well as managing all parties involved. She’s really gone above and beyond to help the process through to completion, and her knowledge, experience and willingness to help is a credit to Fenn Wright’s. I would have absolutely no hesitation buying again through Fenn Wright, or indeed listing through them.
5/5
TrustpilotThank you Fenn Wright
To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property.
5/5
TrustpilotFrom Start to Finish
From Start to Finish , we were kept up to speed with updates / sales details and viewings , Paul , Jo, Naomi and team helped the best they could
5/5
GoogleMel from Fenn Wright is always very professional and very helpful.
Hi Dean, thank you for your great feedback which has been passed on to Mel and the team. Thanks Caroline
1/5
TrustpilotIpswich team the worst
Ipswich team the worst After viewing a property / signing contract , ready to move in I’ve been phoned to be told the flat is gone and the reason is due to agents misunderstanding ( other agent rent the flat to someone else already ) . After the phone call ends I receive an email from them saying the tenancy application offer has been cancelled subject to contract and references …On top of that I’ve already contacted them several times to refund the holding deposit with no answer .. just stay away from this unprofessional “agents “ . Waste of time and headache
5/5
YellProfessional and Personalised Service
Fenn Wright (especially Briege and the Signature Team) are the best agents we've worked with. Despite purchasing our home at a very busy time, the Fenn Wright team were always very professional, polite and considerate of all parties. We couldn't recommend them enough for your property dealings.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Fenn Wright's Chelmsford office has 346 reviews across three platforms: 134 on Google, 8 on Yell, 204 on Trustpilot (across the whole business).
Fenn Wright Chelmsford is rated 4.6 out of 5 across all 346 reviews, and 4.8 out of 5 on Google from 134 reviews.
Fenn Wright Chelmsford, 20, Duke Street, Chelmsford, CM1 1HL.
