Trusted Agent profile · Chelmsford
★★★★★
356 reviews across 3 platforms
20, Duke Street, Chelmsford, CM1 1HL
Fenn Wright's office in Chelmsford, at 20, is rated 4.6 out of 5 across 356 reviews on three platforms, including 140 Google reviews rated 4.7.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
1/5
TrustpilotDisappointed
Very disappointed with recent contact with branch in Essex. Enquired about a property and was told it was sold so my questions were not answered. In the next 2 weeks the property came back on the market and yet no one thought I was hot enough a sales lead to be contacted again. Very poor organisation and sales technics especially as I was very interested in the property concerned. Wouldn’t engage with them for a property again due to lack of attention to detail.
5/5
TrustpilotI would like to say that Kirsty at…
I would like to say that Kirsty at stanway is absolutely amazing , she was the one to call me to let me know about a house I loved was back on the market . Getting my house is all down to Kirsty and her amazing support .
5/5
TrustpilotExcellent service from beginning to…
Excellent service from beginning to end. Chris was professional and very factual, and had good advice about the area. Shannon went above and beyond constantly throughout the tricky process of a large chain, keeping everyone informed and facilitating everyone involved. Highly recommended and I wouldn’t use anyone else.
1/5
TrustpilotAvoid at all costs
Don’t think I’ve ever bothered to write a negative review about anything before but this is well needed. I rented a property through this company for two years and it was the worst experience ever. They never dealt with a single issue I raised promptly, they made my end of tenancy exit hell, their constant lack of communication resulted in me ending up out of pocket despite me requesting information for end of tenancy information two months prior to which I had no response. They were extremely efficient at communication when they were collecting funds and other issues that benefited them but conveniently ignored my plea for action due to having to throw away half of my furniture due to mould damage from internal walls (this was not the first mould related issue I had raised about this property). The two young lads I spoke to on the odd occasion are the only reason I wouldn’t plea for this review to have 0 stars. I have requested contact information for HO in order to raise a formal complaint. Horrific company and will never be using them again.
5/5
TrustpilotFantastic experience with Fenn Wright…
I cannot recommend Fenn Wright’s highly enough. From the perspective of a buyer, they’ve been nothing short of brilliant. They’ve managed my expectations clearly throughout the whole process, from offer to completion. And, what would normally be viewed as a fairly stressful experience, the conveyancing process has been smooth sailing throughout. In particular, Kirsty King, who has been in weekly contact with status updates and actions, as well as managing all parties involved. She’s really gone above and beyond to help the process through to completion, and her knowledge, experience and willingness to help is a credit to Fenn Wright’s. I would have absolutely no hesitation buying again through Fenn Wright, or indeed listing through them.
5/5
TrustpilotThank you Fenn Wright
To begin with we were disappointed that we had so few interested parties and felt that maybe more could have been done to promote the property.
5/5
TrustpilotFrom Start to Finish
From Start to Finish , we were kept up to speed with updates / sales details and viewings , Paul , Jo, Naomi and team helped the best they could
5/5
GoogleMel from Fenn Wright is always very professional and very helpful.
Hi Dean, thank you for your great feedback which has been passed on to Mel and the team. Thanks Caroline
1/5
TrustpilotIpswich team the worst
Ipswich team the worst After viewing a property / signing contract , ready to move in I’ve been phoned to be told the flat is gone and the reason is due to agents misunderstanding ( other agent rent the flat to someone else already ) . After the phone call ends I receive an email from them saying the tenancy application offer has been cancelled subject to contract and references …On top of that I’ve already contacted them several times to refund the holding deposit with no answer .. just stay away from this unprofessional “agents “ . Waste of time and headache
5/5
YellProfessional and Personalised Service
Fenn Wright (especially Briege and the Signature Team) are the best agents we've worked with. Despite purchasing our home at a very busy time, the Fenn Wright team were always very professional, polite and considerate of all parties. We couldn't recommend them enough for your property dealings.
5/5
TrustpilotHouse sale progression
Kirsty kept us informed throughout the process as well as managing our expectations! A big thank you to a lovely lady.
5/5
GoogleThis is the best experience I've ever had before. I am a complete stranger in Chelmsford, the team has given me a very useful and comprehensive introduction about the community and suitable property for me. Thank you so much for the excellent service and I will definitely recommend to my friends. Cheers !
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1/5
TrustpilotProperty mis-description, such poor service and attitude
I have recently purchased a property through this outfit, something I will never repeat again following this experience!
5/5
GoogleFrom the very start I was extreamely pleased with Jack and the Team, in terms of communications, help/advice and thier general friendliness. From our fist meeting through to completion the process of selling the house the process was well managed and timely.
Hi David, many thanks for your fantastic review which has been passed to Jack and the team at Chelmsford. Thank you, Stella
5/5
GoogleScott and the rest of the team were excellent. Worked hard, took time to provide support, the sale wasn't easy, we had a couple of sales fall through, but Fenn Wright stuck at it. Definitely recommended, especially if your property is unusual.
Hi Brian, many thanks for your fantastic review which has been passed to Scott and the team at Chelmsford. We are so pleased to hear such positive feedback. Thank you, Stella
5/5
TrustpilotSimply Fantastic.
From the start, Paul valued our home and gave realistic expectations, Sarah then arranged viewings, which were quickly successful.
5/5
TrustpilotAn outstanding experience with Fenn Wright, Stanway
I have recently sold my home and purchased a property using Fenn Wright of Stanway
5/5
TrustpilotFenn Wright was first class
Fenn Wright was first class. Kirsty was so lovely, very helpful, always checking in, couldn’t fault them.
1/5
TrustpilotFenn Wright Colchester - HORRIFIC EXPERIENCE
Absolutely horrific experience with Fenn Wright Colchester!! We moved into a property a month ago, after pointing out some issues before the tenancy agreement was signed and promised it would be sorted before we moved in, we got the keys and were very excited to move into our home, well the professional cleaning was not so professional, the place was disgusting! Literally old food running down the side of the cooker, hob was dirty, filthy cupboards, floors and bathrooms. Then we had the pleasure of sewerage floating around our garden. A month into our agreement, we still have clothing and stuff that the landlord has apparently left in the house, we have no access to the garage where the boiler is kept, so hot water is not guaranteed! The emergency contact for the after hours contractors don’t get answered, and when the one of two did call back 3 hours later, after many attempts snd messages, we were told he couldn’t do the job, but even if he could not having hot water is not deemed as urgent! I have sent countless emails to get stuff sorted and I don’t even get a response! unless I become demanding! We have metal frames and cement blocks lying in the driveway, a huge safety issue!! The garden has rubbish lying everywhere and also a storage facility for whatever the owner didn’t feel like taking with when they moved. Furthermore two garage doors blocking our living room door! Some windows don’t have handles to open. Eventually we get some contractors coming to quote on what needs to be done, but the landlord won’t accept the quotes and insists his brother needs to come and look at the issues! Well the so called brother is on holiday for a week and we have to wait for his return! In the meantime we are living with other peoples clothing and suitcases and whatever else is being stored in our bedroom! The garden sheds are full of old broken tools, sports equipment and equipment, and our stuff is lying getting damaged on the lawn outside, as we have no space to pack it, all this whilst Fenn Wright couldn’t be bothered to assist or sort anything out! There should definitely be an option for minus stars, as what should have been an exciting time, has turned into a nightmare! Absolute disgusting service from all at Fenn Wright! A full inventory with many of the issues listed had been sent before us moving in, however it probably has not even been read nor acknowledged by Fenn Wright , I have never experienced such un professionalism! But I guess they get their money, so they don’t really care!
5/5
TrustpilotPhil, Kris and Kirsty
Phil, Kris and Kirsty all were extremely helpful throughout the purchase of the property. As a first time buyer things can be extremely daunting but the process was simplified and I was aided where needed. The response was extremely fast and I can’t really fault the service I received.
5/5
GoogleHad a very positive experience. Received good, clear advice and support throughout the process. Really like the support that was on offer through the post-offer period from both the dedicated post sales team and the office itself. Thank you.
Hi Gill, many thanks for your review which has been passed to all the team at Chelmsford. Thanks again, Stella.
5/5
TrustpilotProfessional service from day 1 to the…
Professional service from day 1 to the completion of the house sale.Our sale was a particularly complicated and difficult sale and would most likely never of happened without the outstanding support of Kirsty King.We would totally recommend Fenn Wright and would have no hesitation in using again.
5/5
TrustpilotStanway Fenn Wright - Excellent!
Kirsty and Paul lead my sale from beginning to end, it was seamless, professional and quite the opposite from what I believe most people expect from estate agents these days. Thoroughly recommend the Stanway branch Colchester!
5/5
TrustpilotProperty purchase Purchasing a property can be and is…
Purchasing a property can be and is very stressful, Kelsey helped the purchase of our sons property a lot easier and was always available on the phone and emails. Kelsey also spent time to engage with the solicitors and mortgage company to get the purchase over the line. She is a fantastic asset to fenn wright. Many thanks again for your help. Very professional service. Darren northover
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