Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 5/5
GooglecmRent & Sales in Chelmsford are by far one of the most professional letting agents i have dealt with. I have been with them now for a year and can not praise them enough for their caring and first class service. In particular Helen, Karen, Alicia and Chris who i have dealt with and made my renting painless.
Brian · 25 June 2018
Agent replied
Hi Brian
Thank you for taking the time to leave this review. I will make sure your kind comments are fed back to the team because it sounds like they deserve the 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleHelen was amazing, very detailed with her listing of the property being very patient and taking her time to ensure that the property was marketed to the highest standard. Stacey and Sophie completed viewings for us and Stacey progressed our sale through to completion with a very tricky end. Highly recommend Helen and her team.
Emily · 16 September 2019
Agent replied
Thank you for your lovely comments, 5* review and recommendation. I have passed your feedback to Helen, Stacey, Sophie and everyone else involved at the branch.
Best wishes, Lucy.
★★★★★ 5/5
GoogleHarry went over and above for me and my move, communication was brilliant and this has definitely been the best service I have ever experienced when moving via estate agents, would definitely recommend!
Hannah · 25 May 2023
Agent replied · 24 June 2023
Many thanks for your marvellous 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI can't thank the team enough for all the help and support they've given me during a particularly difficult time had recently. Huge thanks to Helen and Sophie and all the team for all the extra time and effort they've put in, going above and beyond expectations. Would not hesitate to recommend!!!!
Ian · 18 September 2020
Agent replied
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleA viewing today was arranged at short notice by Andre and Ms Shevket members of CM lettings team, which is commendable. It was quite a pleasant experience interacting with Ms Shevket .
Varghese · 20 August 2025
Agent replied · 20 March 2026
Hello Varghese,
Thank you for your wonderful 5* review! We're delighted to hear that Andre and … More
★★★★★ 5/5
GoogleCM Rent made everything easy and smooth when we approached them regarding a property that we wanted to rent. …
Danny · 20 March 2024
Agent replied · 24 June 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleSamantha Beeson has just found me a tenant for a flat that I rent out, and I have to say she is very good at what she does. I have spent a few years working in Estate Agency and I know a good agent when I meet one, and that is Sam, or Super Sam as I like to call her. Use her and you won't be disappointed.
Sheila · 20 March 2024
Agent replied · 25 November 2023
Thank you for your fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 1/5
GoogleI have been trying to use the most common sense contact: 1) phone 2) left my details in their website. For a few days there is NO response NO call back. Every time I called, i believe more than 5 times, it always go to message which I am doubt whether someone listens to it.
I dont know how busy their business is, but super disappointing to find out they have no way of reaching out and no response. Think twice when you want to use their service
Foong · 3 June 2023
Agent replied · 24 June 2023
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleVery friendly, professional and helpful.
My experience with them was amazing.They helped us a lot during the process.
I would start by a small thing but it means to me a lot, welcoming, very positive , smiling team.
I lived in west london, so my time was limited for the viewings, yet they managed to make it flexible. Also I couldn’t get the house immediately as i gad to serve the notice period. No problem for CM sales , they managed to help with that and ofcourse the land lord was one of a kind.
To find a place that suits you is hard and can be stressful with many options on the market, however i never felt that stress it was a smooth move. I recommend Cm sales .
My special thanks is to samantha was very friendly,jacob and harry .
Harry it was nice to work with you, thank you for the tips, getting back to us with answers and for helping us choose the right home .
Mansour · 25 May 2023
Agent replied · 24 June 2023
Many thanks for the fantastic 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAndrei worked with my slow soul and was a very understanding, patient and knowledgeable person, truly a kind-hearted man and there should be more people like him. Blessing for him to be my agent.
Daisy · 20 July 2025
Agent replied · 20 March 2026
Many thanks for your marvellous 5* review. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI've been working with Helen and her team in Chelmsford for a decade and highly recommend them. Our tenants have always spoken positively about their dealings with the team and we have been pleased with the quality of their service and advice. They price competitively, market properties effectively and manage the relationship with us professionally.
Matt · 16 September 2018
Agent replied
Hi, Matt
It's great to learn that everything has gone so well with the team. I'm happy that you have received such excellent service and thank you for the 5* review!
Kind regards, Chris
★★★★★ 5/5
GoogleVery happy with the service of CM rent & sales in Chelmsford. Alicia has been great from the start, helpful, friendly and committed to my journey. I thank her, Sophie and Harry for all the work they’ve done so far!
Elite · 24 June 2022
Agent replied
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy sister and I want to thank Jacob & Harry for their amazing service. Jacob has been brilliant, so responsive and helpful throughout the whole process and we are very happy in our new home. Thank you guys! :)
Tara · 29 July 2022
Agent replied
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
★★★★★ 5/5
GoogleAlicia & Sophie and the team were incredible though out we was going to rent a property though cm rentals but after some personal issues were having to pull out but cannot fault them! Brilliant team , highly recommend
Cailan · 24 June 2022
Agent replied
Many thanks for the great recommendation, 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleJasmine , a member of your team attended to us. She was very swift, professional, detailed, friendly and overall, super awesome. The experience has been the best ever for my partner and I .
Do keep up the good work.
Victoria · 20 March 2025
Agent replied · 9 December 2024
Thank you Victoria for the fantastic 5* review and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThe whole process from first enquires to our move in date was done fast and made simple by the team at CM. A big thank you to Daniel bennet for making the process smooth & stress free.
I would highly recommend.PositiveResponsiveness, Professionalism
Bradley · 25 August 2021
Agent replied
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleHow do I even begin to describe my experience with CM Rent & Sales Letting agents.. To put it simply, my experience has been nothing short of amazing! I've had the pleasure of dealing with the lovely Harry and Helen, who have both gone above and beyond to guide me through every step of the process and accommodating me and any of my wishes and requests. As everyone knows, moving can be a very stressful time, however with Harry and Helen by my side the whole process felt smooth and easy and I was able to move in to my new home within days of the initial viewing. As long as I'm renting, CM Rent & Sales will be my number 1 letting agents as you won't find better out there. Harry and Helen truly care about their customers who are the heart of everything they do. The whole process felt very personal and the care and support I've received goes beyond words. I could not be happier to have rented with them. If I could give them 10 stars I would! Thank you for everything!
Helena · 26 November 2022
Agent replied
Many thanks for your outstanding 5* review and your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad an absolutely fantastic experience with CMRent to find my first home. In particular Sophie S and Alicia were a fantastic help to me. All queries I had got answered quickly. Thank you for helping me! Highly recommend.
Jess · 11 March 2022
Agent replied
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had been searching for a house to rent for over a month and had contacted many agents, but most of them were very slow to respond and not very helpful. Then I got in touch with Leyla at CM Rent & Sales, and from the very first call, the …
Pratap · 22 October 2025
★★★★★ 5/5
GoogleThis specific estate agent was nothing but helpful from the start all the way to the end. I can not fault them one bit their customer service was spot on. Highly recommend was a pleasure to deal with.
Lord · 23 March 2025
Agent replied · 20 March 2026
Thank you for your terrific 5* review and for your complimentary comments and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe were guided through the process of finding our first home together by Sophie S.
Our experience was made easy and completely stress free, through regular communication to us both, no question or clarification was ever an issue. Her friendly, approachable, professional nature has meant we have been easily able to find an ideal location and place for us.
Thank you so much Sophie for all your hard work and advice, we couldn’t be happier in our new flat!
Laura and Chris
Laura · 25 June 2019
★★★★★ 5/5
GoogleOften, when looking for a home, you just feel like a number. Emily made the human connection on day one. She was professional, efficient and informative. She kept us up-to-date every step of the way. Then along came Sophie... and ...we …
Frank · 26 April 2021
Agent replied
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleHelen and the team are quick to respond when dealing with any problems that might arise and keeping me Informed with how the property is being looked after. They try to make sure that both the landlords and tenants are happy and that everything runs as smoothly as possible.
Bryony · 16 September 2018
Agent replied
Hi Bryony
Thank you for your lovely review of our cmRENT & SALES branch! It's great to see that you have been provided with such good service. I will ensure the staff are made aware of your kind comments!
Many thanks, Bethany
★★★★★ 5/5
GoogleHighly recommend the team at cmRENT. Sophie and Emily were very professional and friendly throughout the process and were always on hand to help. They even put together a box of moving in treats for us which was a nice touch.
Terry · 8 April 2021
Agent replied
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
