Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleAvoid this agency, do not use. We were without heating and hot water in the winter for months in the height of winter, had to shower at work or the gym. Breaches of tenancy agreement and health and safety.
The lock on the front door of our property stuck over the BH weekend. No number to call, no access to the landlord. Paid for emergency repair sent the invoice in, was never paid. Deposit retained with little reason why, never notified landlord of the dispute. Stay away from this company.
Neil · 13 August 2022
Agent replied
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGuided me through the process from A to Z (it was my 1st first renting a house). Agent was responsive and helpful in clarifying all of my concerns.
Everything well covered and documented. A big THANK.PositiveResponsiveness, Quality, Professionalism
B · 25 August 2021
Agent replied
Thank you for your 5* review and great comments! Best wishes, Scott @ Customer Relations
★★★★★ 5/5
GoogleI viewed a property to let from cm and the whole experience top to bottom has been stellar! Leyla specifically has gone above and beyond to accommodate for our needs, amazing experience!
Shola · 2 May 2025
Agent replied · 20 March 2026
Thank you for your excellent 5* review and kind words of our dedicated team Shola. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a great experience with Tom organising a new tenant.
Lisa · 15 August 2026
★★★★★ 5/5
GoogleHelen went above and beyond to get us moved in to our new house. She was very accommodating and a pleasure to go through the process with. Could not have asked for more from Helen or CM Rent and Sales.PositiveResponsiveness, Quality, Professionalism
Adam · 22 June 2020
Agent replied · 21 June 2024
Thank you for taking the time to leave us your brilliant 5* review and comments! I will of course make sure the local team is made aware. Best wishes, Scott @ Customer Relations.
★★★★★ 5/5
GoogleWe had a great experience with CM Rent. We mostly dealt with Harry and Sophie who were always very helpful and responsive and the whole process was seamless. Definitely recommend, thank you.
Heidi · 15 May 2022
Agent replied
Thank you for taking the time to leave us this tremendous 5* review and recommendation. Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleSamantha, Jasmine and Rhiann did a great job of marketing, viewings, negotiation, contract and compliance and with excellent, prompt communication throughout. I would highly recommend CMRent as your letting agent in Chelmsford and surrounds.
Paul · 20 March 2025
Agent replied · 24 August 2024
Thank you for your terrific 5* review and recommendation Paul. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleLongstanding Landlord with CMRent Chelmsford, the team there are always very attentive and keen to help. Customer Service seems to be their No 1 Priority. Special mention to Helen & Karen who always go out of their way to help me and assist my tenants.
Neil · 25 June 2018
Agent replied
Hi, Neil
Thank you for leaving this review. I will make sure this gets fed back to Helen and Karen as t sounds like they have earned the 5 stars!
Kind regards, Chris
★★★★★ 5/5
GoogleThe service received from Sophie and the team was outstanding, from seeing the flat for my father on the Friday it only took 3 weeks for all the paperwork to be sorted and my father moving in. Would certainly recommend this company
Janice · 20 December 2019
Agent replied
Thank you for your superb 5* review of the great service you received, it is a pleasure to read and I will pass on your kind words to all involved. Thanks for the recommendation. Best wishes, Donna.
★★★★★ 1/5
GoogleI really wonder how reliable/true are these five star review ratings given for this rental agency. I'm currently rented in a house from CM rentals and living here with my 1 year old child with no hot water and heating in this winter times for more than two weeks now. And whenever I contact their repairs team, they have one or the other excuse for not repairing/ replacing the boiler unit. Also, this is not the first time..they were always been this since the beginning of my tenancy.
Sharol · 11 March 2022
Agent replied
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
★★★★★ 4/5
GoogleViewing with your agent Leyla, was excellent. She displayed a high level of kindness and professionalism. Very compassionate and helpful. With the children we were all pleased appreciative.
Simal · 21 May 2025
Agent replied · 20 March 2026
Thank you for your lovely review Simal. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am so grateful for the help that CM lettings provided me when looking for a rental flat. Thomas, especially, went above and beyond to keep me informed about all procedures, as well as being helpful and kind throughout. The team are so friendly and provide such excellent customer service.
Maddie · 6 September 2025
★★★★★ 5/5
GoogleWe have dealt with Jacob throughout our experience. He has been helpful, professional and thorough and can not fault the service he has provided. Thank you Jacob!
Noreen · 12 September 2022
Agent replied
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleWe had wonderful customer service from Alicia Osborne-Carey. Alicia explained everything to us in detail with a constant smile on her face. Thank you Alicia for all your help.
Donna · 14 June 2022
Agent replied
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks so much to Stacy, Sophie and the rest of the team who gave us a fantastic service, making a big move a real dream. Everyone was very helpful and friendly and we felt fully supported throughout the whole process.
Nicole · 11 March 2020
Agent replied
Thank you for the 5* review and it is great to read of your experience with our CM Rent & Sales team and I would like to wish you the very best for the future. Kind regards, Lucy.
★★★★★ 5/5
GoogleCM Rent has looked after my property for over 20 years and I am always impressed with the consistency of their service and professionalism. Where there are challenges, CM Rent works hard to understand the needs of both the tenant and landlord to reach a positive outcome when required. The staff are friendly, polite and I have no hesitation in recommending them whether you're a landlord or looking to move in the Chelmsford area.PositiveResponsiveness, Professionalism
Samantha · 25 August 2022
Agent replied
Thank you for your superb 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleAbsolutely top notch service from a professional company...Sophie made the whole renting experience extremely easy as did Helen..I wouldn’t hesitate to recommend this company..5 ⭐️⭐️⭐️⭐️⭐️ S ...brilliant!PositiveProfessionalism
Johnny · 22 June 2022
Agent replied · 21 June 2024
Thanks for the excellent 5* review and recommendation! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMyself and partner have recently begun renting a property and we can honestly say that CM rent have been amazing from start to finish. We have received a high quality service throughout, Sophie in particular has been extremely accommodating and informative which has made the process that much smoother! In addition to this, when we moved in to our new home we were welcomed by a lovely suprise welcome box which was a generous and special touch. We would most definitely recommend CM rent and would absolutely use them again.PositiveResponsiveness, Professionalism
Jessica-marie · 25 August 2021
Agent replied
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI was looking for somewhere to rent as our landlord was selling the flat we were living in. We were very stressed during these worrying times. However both Emily and Sophie reassured us and helped every step of the way to ensure our new rental went as smoothly as possible they answered all our concerns and queries they were ao helpful and responsive and we immediately felt like we were being taken care of.
On the day we received our new keys they done a full handover and we had a welcome pack given to us what a nice touch it made us feel very valued. I would 100% recommend anyone needing to rent or buy to come to Cm rent and sales. They followed up with calls to make sure we had settled in OK.
Perfect service and a massive thank you 😊PositiveResponsiveness, Quality, Professionalism, Value
Angela · 25 August 2021
Agent replied
Thank you for your glowing comments, 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleFrom the day we saw our property advertised and contacted the team, we were greeted with brilliant, professional and very friendly responses.
Our viewing was more like meeting a friend for a chat and all our questions were answered in full, leaving no worries.
Our lease agreement and all necessary documentation was completed brilliantly and very professionally whilst also friendly, efficient and helpful. We were left with no questions or worries.
Thanks to the whole team. It's been such a pleasure dealing with you.
Highly recommended professional service.
Wendy & Steve
Wendy · 24 June 2021
Agent replied
Thank you for your wonderful 5* review, recommendation and kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleHad a very smooth transaction from start to finish by Alicia Carey and Sophie Stallman. We rented our 2 bed house, they came a few days after the call, over exceeding our expectations on what we would receive towards rental, and managed all the process up until move in date. Handy with contacts for all the certification and booked the inventory. Very reasonably priced and a stress free process. Our tenants are lovely, and we couldn’t be happier. Will return to cmRENT and Alicia next time around. Superstars 💫PositiveResponsiveness, Quality, Professionalism, Value
Laura · 22 June 2021
Agent replied · 21 June 2024
Thank you for taking the time to leave us this tremendous 5* review . Kind regards, Lucy, Customer Relations
★★★★★ 5/5
GoogleAfter getting notice of our landlord wanting to sell we had to find another place to call home. We found a lovely flat that was advertised via CM Rent and Sales. Duing this extremely stressful time Emily and Sophie at cm rent & sales made this experience as stress free as possible and helped put our minds at rest. They we're quick to respond to any questions and kept in contact throughout the transaction. Very friendly and helpful service.
Day of move was fantastic, was given a full hand over and was given a nice welcome pack containing some goodies from cm rent lovely little touch, even had a couple of follow up calls to see how we are. Would highly recommend CM Rent and Sales to anyone. Thank you again Emily and SophiePositiveResponsiveness, Quality, Professionalism, Value
Psychotic_Dwarf · 22 June 2021
Agent replied · 21 June 2024
Many thanks for the excellent 5* review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleMy husband & I have been landlords with CM Rents for years & always had a fantastic experience. The team are professional, friendly & always go the extra mile. Would highly recommend 10/10
Lily · 20 December 2025
★★★★★ 5/5
GoogleEvery one of the team at C & M Rentals were so helpful to me and kept me informed at every stage of the process in letting my property. I thoroughly recommend them
Christine · 24 June 2020
Agent replied
Thank you for your superb 5* review of the great service you received from the local team and it is a pleasure to read that you would thoroughly recommend the team. Kind regards, Donna.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
