Trusted Agent profile · Chelmsford

Beresfords Chelmsford reviews

4.6

★★★★★ Excellent

1,198 reviews across 2 platforms

10 Duke Street, Chelmsford, CM1 1HL

Part of Beresfords, see every office.

Beresfords's office in Chelmsford, at 10 Duke Street, is rated 4.6 out of 5 across 1,198 reviews on two platforms, including 476 Google reviews rated 4.5.

Google logo

4.5 / 5

476

Reviews on Google

This office

Trustpilot logo

722

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Reviews

Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.

5/5

Google

Rating only, no written review.

Iz · 16 September 2023

Agent replied · 12 June 2024

Hi Iz, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Trustpilot

Melissa was really helpful

Rating only, no written review.

Davita · 7 September 2023

Agent replied · 19 June 2024

Hi Davita,This is just a response to your recent review to say that I was pleased to read your comments regarding Melissa and to say a big thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Google

Rating only, no written review.

Theophilus · 17 August 2023

Agent replied · 12 June 2024

Hi Phill, Many thanks for the 5 star review for the team at our Chelmsford office. The team all work really hard to provide the best possible customer service and will appreciate you taking the time to post your award. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Google

Rating only, no written review.

Swati · 17 August 2023

Agent replied · 12 June 2024

Hi Swati, Many thanks for the 5 star award for the team at our Chelmsford office. The team work really hard to provide the best possible customer care and will appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager

5/5

Trustpilot

Everything went smoothly and on time

Rating only, no written review.

Cliff · 29 July 2023

Agent replied · 19 June 2024

Hi CliffThanks for taking time out to provide us with your feedback. I am pleased that everything ran smoothly for you. We are all grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Great service.

Rating only, no written review.

Sam · 15 July 2023

Agent replied · 19 June 2024

Hi SamMany thanks for providing your feedback. I am pleased that you were impressed with the service provided by our lettings team.Steven Bond - Managing DirectorResidential Lettings

5/5

Trustpilot

Simply good efficient service

Rating only, no written review.

David · 30 June 2023

Agent replied · 19 June 2024

Hi David,Thank you for taking the time to leave your review. We are all very grateful for your kind words and 5-star rating.Steven Bond Managing Director - Residential Lettings

1/5

Google

Rating only, no written review.

Boladale · 13 June 2023

Agent replied · 12 June 2024

Hi Boladale, I was naturally disappointed to see you left a 1 star rating, but no comments. I understand that the relevant people you have dealt with at Beresfords have made attempts to contact you by telephone without success to find what prompted you to leave this rating. Messages have been left on your voicemail but so far, we have not heard back from you. As a business we always pride ourselves in delivering the highest standards of service to our customers so are always keen to receive detailed feedback in the isolated cases where particular clients feel we have not met their expectations. With this in mind, perhaps I can encourage you to return our calls and provide more information so that we may be able to improve certain aspects of our service. Alternatively, feel free to email me personally and I would be happy to investigate your concerns in more detail. sb@berefords.co.uk Steven Bond Managing Director - Residential Lettings

1/5

Google

Rating only, no written review.

Oktay · 13 June 2023

Agent replied · 12 June 2024

Hi Oktay, It is disappointing to see the 1 star review that you recently left. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me at a.horsley@beresfords.co.uk with more information and I will be more than happy to investigate accordingly. Alison Horsley, Customer Services Manager

4/5

Google

Rating only, no written review.

Peter · 13 June 2023

Agent replied · 12 June 2024

Hi Peter, Many thanks for the 4 star award for the team at our Chelmsford office. I am pleased you were impressed with the service received and hope that we can be of further assistance in the future. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Lê · 13 June 2023

Agent replied · 12 June 2024

Thank you for your 5 star review for the team at our office in Chelmsford. I am pleased you were impressed with the level of service received and hope that we can be of further help in the future. Alison Horsley, Customer Service Manager

5/5

Google

Rating only, no written review.

Joe · 13 June 2023

5/5

Google

Rating only, no written review.

Neenu · 13 June 2023

Agent replied · 12 June 2024

Hi Neenu, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

IONEL · 13 June 2023

Agent replied · 12 June 2024

Hi Ionel, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Holly · 13 June 2023

Agent replied · 12 June 2024

Hi Holly I just wanted to say thank you personally for taking the time to leave a 5-star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Matt · 13 June 2023

Agent replied · 12 June 2024

Hi Matt, Many thanks for the 5 star award for the team at our office in Chelmsford. I am pleased you were impressed with the level of service extended to you and thank you for sharing your experience. Alison Horsley, Customer Services Manager

5/5

Google

Rating only, no written review.

Pat · 13 June 2023

Agent replied · 12 June 2024

Hi Pat I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

Alexander · 13 June 2023

Agent replied · 12 June 2024

Hi Alexander I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

5/5

Google

Rating only, no written review.

C · 13 June 2023

Agent replied · 12 June 2024

Hi C CA I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

2/5

Google

Rating only, no written review.

Fábio · 13 June 2023

Agent replied · 12 June 2024

Hi Fabio, It is disappointing to see the 2 star review that you recently left for our Chelmsford office. Having checked our entire database, I am unable to locate a record for you so am unsure if we have dealt with you as a customer in any respect? Please feel free to contact me at a.horsley@beresfords.co.uk with more information and I will be happy to investigate accordingly. Alison Horsley, Customer Services Manager

1/5

Google

Bad experience.

Casey · 13 June 2023

Agent replied · 12 June 2024

Hi Casey, It was disappointing to read your 1-star review for our office in Chelmsford. Unfortunately, having looked into this I have been unable to find any details on file that would explain your reasons for leaving this review. If you would like to explain in a little more detail as to why you feel you have had a bad experience with our Company, then I would be happy to look into this further for you. Steven Bond - Managing Director Residential Lettings

4/5

Trustpilot

Good experience overall

Rating only, no written review.

Sean · 11 June 2023

Agent replied · 19 June 2024

Hi Sean,Thank you for the 4 star award for our team. I am pleased you were impressed with the service received and thank you for sharing your experience. We look forward to assisting you again in the future.Alison Horsley, Customer Service Manager

5/5

Trustpilot

ver helpful staff

Rating only, no written review.

Gary · 2 April 2023

Agent replied · 19 June 2024

Hi Gary,I was pleased to read that you have been happy with the service you have received from our staff at Beresfords and we thank you for your 5-star rating.Steven BondManaging Director - Residential Lettings

5/5

Trustpilot

Staff was really helpful and kind

Rating only, no written review.

Muhammad · 16 July 2022

Agent replied · 19 June 2024

Hi MuhammadI just wanted to reply to you personally to thank you for taking time out to post your recent review. Pleased to read that you found our staff helpful throughout the moving process and we are really grateful for your 5-star rating.Steven Bond - Managing DirectorResidential Lettings

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Beresfords's Google reviews

Questions about Beresfords Chelmsford

How many reviews does Beresfords Chelmsford have?

Beresfords's Chelmsford office has 1,198 reviews across two platforms: 476 on Google, 722 on Trustpilot (across the whole business).

What is Beresfords Chelmsford's rating?

Beresfords Chelmsford is rated 4.6 out of 5 across all 1,198 reviews, and 4.5 out of 5 on Google from 476 reviews.

Where is Beresfords's Chelmsford office?

Beresfords Chelmsford, 10 Duke Street, Chelmsford, CM1 1HL.

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