Beresfords Chelmsford reviews

Hi Reuben,Having seen your recent 1 star review, I am naturally concerned and disappointed with the comments made within. Following an appraisal of your file and subsequent conversations with the individuals concerned, I understand you have now completed on your purchase. Although I understand the process was a little slow, unfortunately, transactions are generally taking longer in the current climate. There are often issues which may arise, but there is a legal process which needs to take place before exchange can happen and this is often out of our control.I appreciate it must have been very frustrating for you to find, upon completion, the seller had only left one set of keys at the property. We have been advised another set will be dropped into the office but again this is beyond our control and I apologise for any inconvenience caused as a result.I wish you many happy years in your new home and hope that we can be of assistance in the future.Alison Horsley, Customer Services Manager

Hi Tim I just wanted to say thank you for taking the time to leave a 5 star review regarding the service provided by our lettings team in Chelmsford. Lisa Fossey PA to Managing Director - Residential Lettings

Hi G&G Construct I noted your recent 1-star review left on our Chelmsford page. As you left no more information other than a star rating it is quite difficult to respond in detail. However, having run your name through our system I understand that you recently moved into a rental property via ourselves. From the notes recorded on our system it appears that you experienced some teething problems upon first moving in, with the heating and a few other items. I understand how frustrating this would have been for you at the time and apologise for any inconvenience caused. However, I can see from our notes that our Property Management team responded immediately, sending out a contractor the same day and the problem with the heating was resolved there and then. All other items have been investigated and related quotes prepared for the landlord's approval. In the meantime, it is clear that you have been kept fully up-to-date with a telephone call from Sophie on Monday, and emails thereafter on Tuesday and Thursday. Rest assured we will continue to proactively resolve any outstanding issues as soon as possible. Steven Bond - Managing Director Residential Lettings

Hi Carmen, I noted your recent 1-star review left on our Chelmsford page. As you left no more information other than a star rating it is quite difficult to respond in detail. However, having run your name through our system I understand that you recently moved into a rental property via ourselves. From the notes recorded on our system it appears that you experienced some teething problems upon first moving in, with the heating and a few other items. I understand how frustrating this would have been for you at the time and apologise for any inconvenience caused. However, I can see from our notes that our Property Management team responded immediately, sending out a contractor the same day and the problem with the heating was resolved there and then. All other items have been investigated and related quotes prepared for the landlord's approval. In the meantime, it is clear that you have been kept fully up-to-date with a telephone call from Sophie on Monday, and emails thereafter on Tuesday and Thursday. Rest assured we will continue to proactively resolve any outstanding issues as soon as possible. Steven Bond - Managing Director Residential Lettings

Hi Constructii Oltenia I noted your recent 1-star review left on our Chelmsford page. As you left no more information other than a star rating it is quite difficult to respond in detail. However, having run your name through our system I understand that you recently moved into a rental property via ourselves. From the notes recorded on our system it appears that you experienced some teething problems upon first moving in, with the heating and a few other items. I understand how frustrating this would have been for you at the time and apologise for any inconvenience caused. However, I can see from our notes that our Property Management team responded immediately, sending out a contractor the same day and the problem with the heating was resolved there and then. All other items have been investigated and related quotes prepared for the landlord's approval. In the meantime, it is clear that you have been kept fully up-to-date with a telephone call from Sophie on Monday, and emails thereafter on Tuesday and Thursday. Rest assured we will continue to proactively resolve any outstanding issues as soon as possible. Steven Bond - Managing Director Residential Lettings

Hi Jemma, I just wanted to say thank you personally for taking the time to leave a 4 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Patrycja, I just wanted to say thank you personally for taking the time to leave a 5-star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Jessica I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Liby, I just wanted to say thank you personally for taking the time to leave a 5 star regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Louise, Many thanks for the 5 star review for our office in Chelmsford. The team are focused on providing the best possible customer service and will really appreciate you taking the time to share your experience. We look forward to assisting you again in the future. Alison Horsley, Customer Service Manager.

Hi Alexander I just wanted to say thank you for taking the time to leave a 5 star review regarding the service provided by our team in Chelmsford. Lisa Fossey PA to Managing Director - Residential Lettings

Hi Kloe, Many thanks for your 4 star award for the team at our Chelmsford office. I am pleased you were impressed with the service provided and thank you for sharing your experience. Alison Horsley, Customer Service Manager

Hi Ross, I just wanted to say thank you personally for taking the time to leave a 4 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Emma, Many thanks for the 5 star review for the team at our office in Chelmsford. We really appreciate you sharing your experience and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi Gary I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Kwame I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Karolina I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our lettings team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Chris I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Jeswin I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Daryl I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Hi Emiljan, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings

Many thanks for the 5 star award for our Chelmsford office. We really appreciate you taking the time to post your rating and look forward to assisting you again in the future. Alison Horsley, Customer Services Manager

Hi CJ, I just wanted to say thank you personally for taking the time to leave a 5 star rating regarding the service provided by our team in Chelmsford. Steven Bond Managing Director, Residential Lettings