Beresfords Chelmsford reviews

Hi Tanya Many thanks for your 5 star award for our Chelmsford office, this is very much appreciated. I am pleased you were impressed by the level of service extended to you and hope that we can assist again in the future. Alison Horsley, Customer Services Manager.

Dear Ben I note that you have recently posted a 1 star review. Having cross-referenced our database, it appears that your recent dealings were with our lettings team in Chelmsford. Our internal notes show no indication of any problems, and as there were no further comments left with your review I would be keen to know the background behind your low rating. We take great pride in maintaining high levels of customer service, but always welcome constructive feedback from customers who feel that we did not meet their own personal expectations. To these ends, please feel free to provide your feedback to me directly. E-mail - sb@beresfords.co.uk Regards Steven Bond - Managing Director Residential Lettings

Dear Manj Song I noticed that you recently left a 1* review linked, I assume to dealings which you may have had with our lettings team in Chelmsford. Just so you are aware any contact we have from day 1 with potential landlords or tenants are entered onto our own internal system. However having entered your name it reveals that we have never actually had any dealings with someone using your name. Therefore I can only assume that you may have entered your review against the wrong company. However if this is not the case please feel free to communicate with me directly as I would be very keen to understand more about any issues you may have experienced. As a business we take customer service very seriously hence the reason why I wanted to reply to your feedback myself. My email address is sb@beresfords.co.uk Steven Bond Managing Director, Residential Lettings