Robinson Michael & Jackson Chatham & Rochester reviews

★★★★★ 5/5

Google

It was a fabulous experience with great customer service from Tia, Mark, Claire and Angela. Thank you all so much.

BARRISON · 22 May 2024

★★★★★ 5/5

Google

Robinson Michael & Jackson are a most highly recommended estate agent. We have just bought a property and can attest to the professionalism of the team of staff, who are more than willing to patiently respond to, and promptly find answers …

Simon · 8 October 2022

★★★★★ 5/5

Google

From start to finish, I cannot praise all members of this team highly enough … they’re professional, friendly and knowledgeable. They ring back when they say they will and they give facts without playing games. You can speak to any member …

Nicki · 8 October 2022

★★★★★ 1/5

Trustpilot

Swerve!

Really inadequate and incompetent service from these guys. From a tenants point of view, they will forget about you as soon as they have your money. We did not receive an inventory until after we moved in and for which after emailing several times to highlight some major issues, never once heard back from anyone. In short, it was a huge mistake to go with Robson Jackson; but such mistakes are there to be learnt from. Don’t make the same mistake we did! The woman who showed my partner round failed to highlight there was no fridge or freezer, that the electric meter is on a stick (in 2021!?) there is damage to the property as well as previous tenants belongings which would lead to the obvious conclusion that the property was not professionally cleaned before hand. All in all, this move has become a total nightmare and one that I wish we had not had made. We had been let down by several other agents before hand but I would encourage you to do your research and find a better set of agents who can offer you basic support i.e: courtesy to at least respond to your emails!

James · 13 December 2021

★★★★★ 5/5

Google

We have recently bought a flat via Robinson Michael & Jackson, and have had a very good experience , it is the 2nd time we have used them (all be it 2 different branches) and can say that it has been a pleasure, they have been in contact …

Nichola · 8 October 2021

★★★★★ 5/5

Trustpilot

Fantastic service provided for the…

Fantastic service provided for the selling of my mum's property. Ben and the team ensured we were kept up to speed throughout the process from start to finish.

Ceri · 11 June 2022

★★★★★ 5/5

Google

Had 2 viewings this weeken with Kiran with Robinson Michael & Jackson. She was very pleasant and infoemative viewing.

Tamara · 22 May 2024

★★★★★ 5/5

Google

I was accompanied by Kiran Kaur she was extremely professional and very informative in showing me around the houses.

Trisha · 22 May 2024

★★★★★ 5/5

Google

A highly professional team from start to finish. We had some bumps in the road but Joe and Angela made sure we were kept informed and tried to make the process as smooth as possible. Thank you RMJ.

Rachel · 22 May 2020

★★★★★ 5/5

Google

Very professional experience from the staff at Chatham branch. Kept us informed of our progress, followed up with our solicitors and coordinated with sellers solicitors for a timely completion. Thanks to Angela and Barry for going an extra mile in helping us.

Joychandra · 22 May 2018

★★★★★ 5/5

Google

Every step of the way Robinson Michael & Jackson kept us informed and gae friendly inbiased advice on our purchase. Angela Schoeffer was wth us every step of the way and made the purchase of our first home as painless as possible.

Thomas · 22 May 2018

★★★★★ 5/5

Google

I was delighted with the professional but friendly way in which RMJ handled the sale of my property. Angela kept the sale progression on track and kept me fully informed on developments throughout the process. Well done and thank you

Paula · 22 May 2019

★★★★★ 5/5

Google

Angela Schoeffer was absolutely brilliant!!. She provided a very personal and hands on service, she followed the purchase of the property from the very beginning right up to completion. I would highly recommend Robinson Michael and Jackson Agent to anyone.

Sam · 22 May 2019

★★★★★ 5/5

Google

Many thanks to the team at RMJ Chatham. From our first meeting it was clear they were a cut above the rest. Highly knowledgeable about the market with a fantastic marketing strategy. We were particularly pleased with the excellent …

Fiona · 8 October 2022

★★★★★ 5/5

Google

After wasting a month with another estate agent, their services were dispensed with and we contacted Robinson, Michael & Jackson. What a difference. Within 48 hours of marketing, our property was not only viewed but a subsequent offer came …

Andy · 8 October 2022

★★★★★ 1/5

Trustpilot

Agent didn’t show up for viewing appointment

Went for an appointment to view a house in Erith and the agents didn’t show up. I have traveled for than 2hr on a Sunday for this! Absolute disgrace!

Ahmed · 6 April 2025

★★★★★ 5/5

Google

Service Great and delivery was delayed ..Angela pursued and made concerted effort to ensure that whole process between buyer and seller transient and transparent .Highly recommended Thankyou

DP · 22 May 2022

★★★★★ 5/5

Google

Great service by RMJ - they did what they said they'd do. The house sale was completed smoothly with regular progress updates from Angela throughout.

Jo · 22 May 2025

★★★★★ 5/5

Google

Kiran showed us around today and booked us few properties on short notice. She was very knowledgeable about the area and answered all our questions.

Davinder · 22 May 2025

★★★★★ 5/5

Google

Spoke with Kiran who helped book in all my viewings. Very friendly and considerate in terms of timings to accommodate the travel between each property.

Joemarie · 22 May 2025

★★★★★ 1/5

Trustpilot

Hanged up when tried to enquire about a letting

I merely called to enquire about a property for the employee whom I was speaking to, to just hang on me when I just wanted to say "OK, I think nobody will cancel the block viewings I will try again" which I didn't even manage to utter as she rudely hanged up on me! Poor treatment of customer...I've never experienced such thing...

Märr · 15 August 2023

★★★★★ 1/5

Trustpilot

Treated me like I was bothering them by…

Treated me like I was bothering them by trying to buy a property. All other estate agents in the area were simply more professional and more relaxed.

John · 24 April 2025

★★★★★ 1/5

Trustpilot

sending me letters saying my property…

sending me letters saying my property has lost value and telling me to change agents when the property is not for sale, really bad marketing, will never use

Charlotte · 9 April 2025

★★★★★ 1/5

Trustpilot

Will never use again

Used Robinson and Jackson to rent my flat, at first they were very polite and informative. As soon as the flat was rented all communication stopped and it became clear they just wanted the money and had no interest in customer service. Any repairs that were needed they just demanded money with little explanation of what the issue was. When I wanted to claim my property back from them they were very slow and unhelpful. Then after the contract ended and all fees were settled, they sent me a bill for £160 stating that emergency boiler repairs had been needed six months ago but it hadn't been added to my account. I wouldn't have authorised this as my family member is a boiler engineer. Very poor communication. The whole thing was a shambles from start to finish - will never use again.

Richard · 29 June 2021