Trusted Agent profile · Central Bedfordshire
★★★★★
226 reviews across 1 platform
17 High Street, Leighton Buzzard, LU7 1DT, Central Bedfordshire, LU7 1DT
Brown & Merry's office in Central Bedfordshire, at 17 High Street, is rated 4.5 out of 5 across 226 reviews on 1 platform, including 226 Google reviews rated 4.5.
Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
5/5
GoogleLinda’s expertise and wisdom is unmatched. Selling a home we love to relocate nearer to family is a bittersweet decision but Linda’s calm and measured advice has definitely smoothed the process. We are very grateful for her going the extra mile for us, a true fairy god mother of property!
Thank you for your brilliant 5* review and thank you for your kind words Lauren. Best wishes, Lucy, Customer Relations.
5/5
GoogleBest estate agent out there would never use anyone else. Their communication is outstanding. They are extremely helpful in everything property purchase which is exactly what I needed as a first time buyer. From the initial point of contact with Lauren to Linda telling my my offer was accepted all the way to exchange they where right there!!!
Dear Liam, thank you for your kind words! We are thrilled to hear about your positive experience with our team, especially Lauren and Linda. We strive to provide outstanding communication and support throughout the property purchase process. We appreciate your feedback and look forward to assisting you in the future.
5/5
GoogleExcellent service from brown and merry estate agents I recently moved into Leighton buzzard and it was my first time moving which I thought would be a stressful Experience. I would like to say a big thank you to Andrew Graham Who answered every question and informed us every step of the way to a successful move. Andrew went above and beyond to make sure we had everything in place. A* Great communication Extremely ProfessionalPositiveResponsiveness, Quality, Professionalism
5/5
GoogleCan I just say Sarah has been absolutely amazing 10 out of 10 stars .we sadly was selling my in-laws house due to bereavement .sarah has been so helpful and there when we needed her ever step of the way .nothing was to much trouble. Sarah gave us advice and support, which we were very grateful for .Sarah has done an amazing job for myself and my husband ..Sarah kept us informed all the way through . Thank you Sarah from Tony and Lynn Smith xx Ps. Does this lady sleep .
5/5
GoogleThank you Matthew! We have been placing our property on the market for a few years with different agents, you have been excellent right from the beginning, have been on the ball with everything and communicated very well throughout by mails WhatsApp and by phone.. Lack of communication can be really frustrating. When we spoke to you, we felt confident that you would find us a suitable tenant which you did in a quick timeframe and they have already moved. We are so grateful, as securing tenants means a big pressure has been lifted from us and we can only praise your professionalism and friendly approach from start to finish. Thank you.
5/5
GoogleOur initial house sale fell through after 12 weeks just before exchange, Sarah went above & beyond (working evenings & weekends) to secure another sale within 2 weeks. This ensured we didn’t lose the house we had fallen in love with. We have finally exchanged contracts and cannot thank Sarah enough for everything she did. She is an asset to Brown & Merry LB and we would highly recommend her to anyone with a property to sell (-: thank you
5/5
GoogleHave been working with Naeem on my mortgage application for 3 months now and he has been very helpful, patient and understanding towards my needs and he has gone above and beyond to ensure that my new home is covered from the day I move in. I couldn't recommend him enough to ensure the buying process runs more smoothly
Many thanks Hannah Reading for the fantastic recommendation and 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleAndrew was very helpful and made my move in seamless l
1/5
GoogleIf ever Fawlty Towers were based in an Estate Agency, Brown and Merry, Leighton Buzzard would be the perfect fit. There is no internal communication. Customer service of any standard simply does not exist. Like rot through a tree trunk there is a seam of flippant, nonchalant and surly characteristics present. They promised the world at 1% + Vat but when it did not translate into any viewings in the first two weeks, you are dispatched, dismissed and dropped like the proverbial stone. Their website is a complete fabrication, keep us up to date ? We were not contacted for six weeks {then only for a viewing}although during this time a manager put his business card through our door that read “demand is high in this area please call us now” We were already for sale with them !! and if demand is high why did we not have a viewing ? Communication ?. Complete incompetence. Shambolic. So, if you require a professional, caring, competent Estate Agent. ….................GO SOMEWHERE ELSE !!!! ….......................................
5/5
GoogleA reliable, honest and trustworthy mortgage advisor Alex Clifford.. We recently purchased house with using Alex Clifford services as a mortgage advisor. We didn’t know Alex but decided to meet him for a chat after suggestion from an estate agent. In our interactions with Alex, we found him extremely honest, transparent and clear in his communication. He provided us valuable advice in not only choosing a good mortgage deal but also gave us crucial guidance at different stages of house purchase. He was very patient with our queries and was always gave us time to discuss them in detail. We will highly recommend Alex for anyone who is looking for a good, reliable and honest mortgage advisor.
5/5
GoogleI just popped into the office in Leighton Buzzard to enquire about renting a property and ask some general questions. I spoke to Tayla who was incredibly helpful and cooperative. Hopefully within the next couple of weeks she will be able to help me find a one or two bed property in the Leighton Buzzard area to move in in August.
5/5
GoogleWe have just bought and sold through Brown and Merry and they have made one of the most stressful parts of our lives that little bit easier. We dealt with everyone in the team at some point and all we're helpful but Becky definitely stands out as a A* estate agent, a fantastically helpful, knowledgeable and friendly lady who made it so much more stress free....answered all of the questions i asked, and there were a LOT :) Thank you Becky and the rest of the team at Brown and Merry for helping us find our forever home for our family. Thank you.
5/5
GoogleAndrew was great from the off, good communication and excellent manner. Thanks for your help!
5/5
GoogleReally happy with everything the lettings team did recently for us. Right from finding a matching property to our requirements and the follow up further until delivery and post delivery support. Very methodical and did not leave any leaf unturned. I recommend Brown and Merry lettings @ Leighton Buzzard
Thank you for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
1/5
GoogleAppalling Customer Service. When we decided to sell our property we where so impressed but the surveyor that came out to value, also the photographer. We've recivied one phone call in months from the office, sadly we've had one viewing which is disappointing but the lack of communication from the office has been zero. Beware before appointing this company to sell your property. We emailed to give termination notice and we got a sharp reply saying we've been given 28 days, that's the quickest response in months.NegativeResponsiveness, Professionalism
Hello, we are very sorry to hear that you believe the service of our Leighton Buzzard team was not up to our normal high standard. If you would like to provide any further details on this, please get in touch with us on socialmedia@connells.co.uk and we can look into this further for you.
5/5
GoogleI purchased my new property through Brown and Merry. I dealt with Sarah from my initial viewing through to completion. She made the whole process incredibly easy and straight forward. She was always contactable, including weekends and out of office hours if needed. Her engaging and enthusiastic attitude made the whole process a pleasure. Many thanks for all your help Sarah, you are a great asset and ambassador for Brown and Merry.
5/5
GoogleMy partner and I were looking for a place to let and the agency, especially Tayla, made this a nice experience. They were very helpful and prompt with their responses and we could move into our new place fast. They are one of the best in the lettings domain. Tayla made everything easy for everyone. Could not recommend them enough.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleI found Linda, the Branch Manager, and her sales team very helpful and informative when I put my house on the market for sale. They gave feedback after every house viewing, and secured a sale soon after putting my house on the market. Very efficient and friendly service.
Carol Stone thank you for your excellent 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery easy process and clear communication throughout the process. Highly recommend!
"Thank you for taking the time to share your positive experience with us! We strive to make the process as easy and straightforward as possible for our customers. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleTwice now I've been dealing with B&M, with 2 different branch. First one was really pressuring me to get their solicitor and exchange date while solicitor didn't complete everything but I thought ok maybe it's down to the person, not the actual company. 2nd branch (Leighton Buzzard), I felt like I needed to chase the agent a lot, they said they'll call me back but rarely it was done, I was the one to call them back. We've made an offer, no feedback if it was accepted or not, it took quite a while to get it accepted and the next morning being told that actually the vendor changed their mind. Being told they don't want to move out anymore but property is still marked as sold on their website and another agency told us they did sell indeed to someone (not us obviously). Why lying and not just said they accepted someone else's offer? We confronted the agent and she stuck with "no they didn't sell". Seriously? Very disappointing how it's being done. Don't even get me started with their mortgage adviser who has been absolutely rude to me and patronising. Avoid if possible!! Edit: I tried to send an email after they replied to my review but email is bouncing back...
Good afternoon Jessie, We are very sorry to hear this. If you can email us at socialmedia@sequence.co.uk with the full details and we will pass onto the relevant team for you to resolve this issue.
5/5
GoogleI was happy to have delt with a lovely individual. Tayla Honour. She helped me and my partner move homes without stress. And was able to answer any questions as well. She was very bubbly, and kind and friend and just overall made the whole experience very enjoyable.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAndrew Graham is a total legend. He was very professional and was able to help us secure a flat in a week. He's work ethic and that of his team was second to none. Thank you Andrew
1/5
GoogleDo not follow correct procedures which if you are a landlord come and bite you when the tenant leaves. They then blame it on staff members who have left. They have a very high turn around for staff therefore zero accountability. If you use these guys make sure you have everything in writing that way you will have a successful complaint against them with the ombudsman. Told them not to call me again, yet every few months keep asking me if I have property to rent. Will be reporting to information commission for breach of new GDPR laws . Edit - Still getting call from these people 3months on !
Hello, thank you for taking your time to provide our team with feedback. We are concerned about this branch review and we would like to get further information so we can look into this. If you would like to get in touch with us on socialmedia@brownandmerry.co.uk then we will be more than happy to help you.
1/5
GoogleVery poor service, we made a mistake going with Brown and Merry, they say the right things to get the contract but after that nothing else. We received no feedback whatsoever from any of our viewings and had to call them again and again to be told we will get a call back and they never botherd. We would never use again or reccomend them, save yourself the grief and choose another agent. Very disappointed.
Good afternoon, We are very sorry to hear this. If you can email us at socialmedia@sequence.co.uk with the full details and we will pass onto the relevant team for you to resolve this issue.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown & Merry's Central Bedfordshire office has 226 reviews across 1 platform: 226 on Google.
Brown & Merry Leighton Buzzard is rated 4.5 out of 5 across all 226 reviews, and 4.5 out of 5 on Google from 226 reviews.
Brown & Merry Leighton Buzzard, 17 High Street, Leighton Buzzard, LU7 1DT, Central Bedfordshire, LU7 1DT.
