Trusted Agent profile · Central Bedfordshire
★★★★★
226 reviews across 1 platform
17 High Street, Leighton Buzzard, LU7 1DT, Central Bedfordshire, LU7 1DT
Brown & Merry's office in Central Bedfordshire, at 17 High Street, is rated 4.5 out of 5 across 226 reviews on 1 platform, including 226 Google reviews rated 4.5.
Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
5/5
GoogleVery happy with Naeems service, he is so helpful and explained everything thoroughly as I was a first time buyer purchasing on my own it was daunting but Naeem has helped make it feel much easier!
Thank you for leaving us your superb 5* review Hope. Best wishes, Lucy, Customer Relations.
5/5
GoogleI highly recommend Naeem Zaman as Mortgage advisor. He has been extremely helpful, knowledgeable and efficient in helping us to secure the mortgage. I could not have asked for more, many many thanks!
3/5
GoogleWorked brilliantly to find a retirement flat for my parents and to sell their house for them. They couldn't do enough. However, our house was on the market with them and we had no communication at all until 3 months later when we decided we weren't going to bother!
Hello, I am sorry you feel this way please email me at complianceresidential@sequencehome.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleBrown and merry, good choice of agent. I met and dealt with Mathew quinney. Throughout the whole experience of looking and renting a property, I felt at ease. Mathew was extremely helpful and considerate. He was always there when I had questions, and prompt to return calls. Would not hesitate if I needed to rent again. Great experience
5/5
GoogleUse Naeem at Brown and Merry, Leighton Buzzard, if you want to feel confident that you can know what all the possible options available are for your mortgage requirements. No stone left unturned. He responds to your communications promptly with patience and efficiency.
Julian Bury thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleBoth Jade and Andrew were wonderful and extremely helpful. Jade was lovely and made the viewing process easy and simple. Andrew was very helpful and informative when sorting through the application process.
1/5
GoogleStay away from this agency, specially Ellie and Emily. They don’t find you a property and take a large deposit that they don’t refund. They’ll ask you for so much information to make sure they can reject your offer after taking the deposit payment. It’s a shame you are doing this to people. I’ve lost £350 with them and ain’t got the promised apartment because the landlord suddenly doesn’t like my profile. I’ve asked them to find an alternative and they agreed but I haven’t hear anything from them after 2 weeks. They just take you money and stop working so be careful and go to a reputed agency. I don’t recommend this agency, specially dealing with Ellie and Emily who seem very arrogant and unprofessional
1/5
GoogleWould have scored lower if possible, service is great up until they have your money and then you’re bottom of their priority list. Both me and the landlord are equally as frustrated and find the level of service ridiculous. Been instructed several times (verbally and written) to return my deposit and they keep changing what information they require despite landlord advising them to release the deposit. Asked twice for my deposit holding information and not been given it, contacted DPS who have no record of my deposit. Constantly having to contact them for updates for what should be a very simple and straight forward process. And on top of all of this you then get attitude from them when you voice your dissatisfaction about the service they’re providing. Couldn’t be happier than I am no longer renting a property through them and would avoid them at all costs moving forward
5/5
GoogleThese were our 2nd estate agent and what a difference having an experienced and professional team makes. We couldn't have asked any more from Brown and Merry Leighton Buzzard, they listened to our requirements, were patient with us and delivered. They give realistic values and brought in people who were genuinely interested in our property and I couldn't recommend them enough.
4/5
GoogleOur move was particularly tricky but the whole team pulled together to get us to completion. Faye especially has been amazing, to know I could pick up the phone at anytime and be reassured by her warm friendly manner was invaluable. Thank you, Faye.
Thank you for your superb review. Best wishes, Lucy, Customer Relations.
5/5
GoogleMoving house can be very stressful, but Faye provided a very professional and personal service from start to finish. She was always quick to deal with any issues and nothing was too much trouble. Thank you for making our move such a pleasant experience!
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations.
5/5
GoogleI went on a viewing with Tayla from lettings and she was so happy and helpful as well as informative. I was quite nervous about changing estate agents but Tayla made me feel confident about the possible change
5/5
GoogleJade was Amazing from start to finish 2 days and contracts signed. Great communication, professional, understanding and extremely knowledgeable. Fantastic. Thanks Jade.. A1++++++++
5/5
GoogleI wanted to thank you so much Mr Naeem For all your hard work and your support We are very grateful and thankful Thank to you and Brown & Merry
Ella Plori thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleCan’t begin to express how pleased I am with my experience with brown and merry. Lauren really helped talk me through the process of buying a property! Thank you all!
Hi Abi, Wonderful to read such kind comments about our local team! Thank you so much! Scott @Customer Care
5/5
GoogleNaeem at Brown and Merry Leighton Buzzard branch, good old fashioned customer service, great communication at all times, looking out for the best products to offer and in depth product knowledge. Thank you for a wonderful service.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
1/5
GoogleI went to view a property with my family. I had previously spoken to the agent Tayla and provided my details. At the property, we filled in the form to put an offer on the property. Everything seemed to go well! The following afternoon I received a missed call and voicemail from Tayla asking to confirm if we would like to go ahead with an offer. Having that I missed the call, I replied via email confirming the offer and I will be in touch the following day Friday. Come Friday, I called 7 mins after opening hours and advised the agent is on the phone and left my message once again confirming my offer. I called again, she’s on the phone. Called again in the afternoon as I haven’t received a call back nor acknowledgement of my email. To call this time for the gentleman to insensitively tell me they’ve let the property to someone else….. As a women of colour, this is very concerning to be have your offer accepted and unknowingly taken back with no communication. Taking into Considering how they’ve handled the matter, I would not recommend their services or agent.
5/5
GoogleNaeem in the mortgage advisor team has been brilliant - we've had some complicated circumstances and he's worked hard to find us a suitable lender. He's kept us in the loop, replies to all of our emails no matter how trivial the questions and has made the mortgage application process easy to understand for us as first time buyers. Edit: Helen & Ellie in the sales team really helped push our purchase through to completion recently and they went above and beyond for us so thank you!PositiveResponsiveness, Professionalism
5/5
GoogleNothing but 5 starts for Jade and Andrew, both have been so friendly and fast with responses. I have nothing negative to stay about the process and can't recommend Brown and Merry Letting team enough.
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
5/5
GoogleNaeem Zaman the broker was brilliant, helpful throughout & very knowledgeable and patient. Have and will recommend to others
Thank you Nicola for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe team at Brown and Merry were helpful throughout the sale process I went through recently. Attentive and easy to get hold of via phone or email.
Very kind of you to leave our local team this 5* review! I shall ensure they are made aware of your wonderful comments! Best wishes, Scott @ Customer Care
5/5
GoogleAbsolutely brilliant service. Would highly recommend the team at Brown and Merry in Leighton Buzzard. Martin and his team were exceptional. I switched to them after a poor experience and they were always professional, attentive and nothing was too much trouble. 10 out of 10 .
5/5
GoogleTayla was so friendly and enthusiastic. She did a fantastic job taking us around the property and talking us through the process. She was so helpful and approachable, a real asset to the company 😊PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAmazing experience with the whole brown and merry team! I specifically spoke to a lady name Lauren who was extra helpful. Thank you all
Thank you Megan for such kind comments and your 5* review! - Best wishes, Scott @ Customer Care
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown & Merry's Central Bedfordshire office has 226 reviews across 1 platform: 226 on Google.
Brown & Merry Leighton Buzzard is rated 4.5 out of 5 across all 226 reviews, and 4.5 out of 5 on Google from 226 reviews.
Brown & Merry Leighton Buzzard, 17 High Street, Leighton Buzzard, LU7 1DT, Central Bedfordshire, LU7 1DT.
