Trusted Agent profile · Central Bedfordshire
★★★★★
226 reviews across 1 platform
17 High Street, Leighton Buzzard, LU7 1DT, Central Bedfordshire, LU7 1DT
Brown & Merry's office in Central Bedfordshire, at 17 High Street, is rated 4.5 out of 5 across 226 reviews on 1 platform, including 226 Google reviews rated 4.5.
Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
5/5
GoogleI am very pleased with the service I have received from Tayla and Andrew at Brown and Merry Leighton Buzzard. They are very professional and easy to communicate with. They respond quickly and efficiently to any issues I may have as a landlord. I have dealt with other managing agents across the country in the last 12 years and I think they are one of the best teams I have dealt with in this time.
5/5
GoogleThank you to the Brown and Merry LB team. Sarah in particular has been truly superb, nothing was ever too much trouble..thank you Sarah for making what is by its nature a stressful exercise that little bit less so!!
5/5
GoogleDealing with Tayla Honour made my very stressful day much more easy to cope with.What a live wire and so helpful. Looking forward to a good result for my search for a rental property.
5/5
GoogleI had a great experience. Tayla was very helpful and patient . Very happy with the service what I received. Keep up the good work .
5/5
GoogleI enquired about a flat, and received a call from the estate agents very swiftly after (I emailed on a Sunday and heard back first thing Monday). They were super friendly, very efficient and arranged a viewing very quickly. Really good service!
Thank you so much for taking the time to leave us a five-star review.
1/5
GoogleI'm very sorry to write this as I hate being negative with businesses, but this is a max 2 out of 10 for us in terms of selling our home. Terrible customer service, minimal contact, I had to call to get viewing feedback. We have taken our house off the market with them. It's like they don't care and that's the worst thing when you are trying to sell something which is so close to your heart. If I could give zero stars, I would.NegativeResponsiveness, Quality, Professionalism
4/5
GoogleWe sold our house with Brown and Merry very quickly and they kept us informed along the way. Helen was always available and helpful when I spoke to her.PositiveResponsiveness
5/5
GoogleThanks to Alexander for his very professional and friendly service. As a first time buyer he was very knowledgable and spent the time to make sure I had a secure understanding of the whole buyin process. Thank you.
5/5
GoogleWe bought and sold through Brown and Merry. They were fantastic throughout and always kept us up to date and informed. Rich was brilliant and made the stress of moving home a much easier experience for us. Thank you!
5/5
Google100% would reccomend this brilliant estate agent. Thank you brown and merry team!
Thank you for the glowing recommendation, Niamh! We are thrilled to hear that you had a positive experience with our team at Brown and Merry Estate Agents Leighton Buzzard. If you ever need assistance in the future, feel free to reach out.
1/5
GoogleWhat a shame that the team promised so much but failed to deliver - no feedback on viewings, had to push them time and time again to get viewings and then they sent people who clearly could not afford our property. We had to show people around the house as the estate agent had not been to the house and didn't know where or what everything was. They tried to convince us to take a much lower offer, we had to push to get the offer increased, which it then was! We felt at times they were not acting in our interest at all but were only interested in selling it as quickly as possible to meet their sales targets. When we did accept an offer they then no longer spoke to us, telling us that it wasn't their job to chase the sale through 'that is what you pay your solicitor for' we were told. They would not return calls to our solicitor or the people dealing with our purchase. The estate agent of the people buying our property were ironically much more helpful than Brown and Merry were!
5/5
GoogleI’ve recently rented a flat through brown and merry in Leighton Buzzard. From the start after my initial call to them about vacant properties of which I spoke to there agent Mathew Quinny they were very helpful Mathew in particular. His friendly, helpful and cheery manner made him a pleasure to deal with. Nothing was to much trouble for him , he kept me updated with the latest news on my impending move and helped me out with filling in relevant firms etc which especially when online confuse me somewhat. I would highly recommend brown and merry to anyone considering needing a new place and Mathew in particular who was a credit to himself and the company.
5/5
GoogleExcellent service from Reece at brown and merry! Me and my husband bought our first home through brown and merry, as it was our first time I though the process would be stressful but Reece answered all our questions and concerns and kept in close contact the whole process! I would defiantly recommend brown and merry if you are looking to buy!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHad a great introductory meeting with Naeem, very knowledgeable and the process was smooth and easy to navigate. Thank you.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service from B&M in Leighton Buzzard, always on the ball. Would definitely use again.
Thanks for the excellent 5* review James! Best wishes, Lucy, Customer Relations.
5/5
GoogleFantastic service from the sales team, Ellie and Martin were brilliant. From the sale to my forwarding purchase.. Ellie keep me updated throughout...which made the process much less stressful.. Best agents in town!
5/5
GoogleWould like to thank Brown and Merry especially Sarah Frimley for the amazing service in both selling my house and helping me in finding the perfect bungalow. Truly fantastic service.
5/5
GoogleI am currently looking for a house in town and I have some quite specific location requirments. Sarah has worked so hard to help me find this house and although this is ongoing I have been really impressed with her support. sarah has really listened to my needs and wants and I feel I am front of mind as new properties come onto the market. She has definitely gone the extra mile. Sarah also reccomended Alex for mrtagage advise. This has been the most educational time for me and I am so grateful for the amount I have learnt. Alex has helped and challenged me with his questioning so I now feel confident that I will set up whatever mortagage in full knowledge and security for my situation. Both Alex & Sarah have been really friendly so it's just all felt really easy working with them.
5/5
GoogleMy review is based on my mortgage advisor, Alexander Clifford. Until we met Alex, my partner and I were pretty clueless when it came to mortgages. The knowledge and experience Alex provided us with made a real difference to the choices we made. Within our first meeting Alex had us feeling ready to tackle the challenge of purchasing a mortgage and we left feeling truly motivated for the road ahead. We explored a variety of different mortgages, house types and insurances. Alex would never let us make any decisions if we seemed unsure and it was never a problem for us schedule another meeting to allow us further time to consider our options. I now truly understand my mortgage and what I have tied into. Have you ever hear the phrase ‘actions speak louder than words?’, well we met Alex in June and were completely moved into our first house by November; that’s fast! Alex’s time and commitment makes the experience 100% worth it and I know we will be using him again when it comes to remortgaging!
5/5
GoogleBrilliant from start to finish, Andrew especially was superb and very helpful. Would highly recommend.
1/5
GoogleHave tried both renting from and buying from this place: Renting I was told yes they had a property that met what I wanted. Asked to view it, wouldn't anyone? Was questioned in great detail why on earth I would want to see it before I took it. Told them no thanks and left. Buying important information hidden from me and when I questioned this I was treated like a small child. Either that or they have no idea how important leases are!
5/5
GoogleI have got mortgage through Brown and Merry. Great service by Amazing BBC celebrity Naeem Zaman.
Thank you Adnan for your wonderful 5* Review! Kind regards, Scott @ Customer Care.
5/5
GoogleHaving. moved some 16 times over the years it was a pleasant surprise to find the service from Brown and Merry so good. Sarah dealt with the entire process putting us in touch with excellent efficient tradesmen. She was available at all hours of the day and made the whole process smooth instead of the normal nightmare. We cannot praise her enough and she certainly enhanced the reputation of Brown and Merry. Ian and Jean Macleod
5/5
GoogleGreat experience with Andrew Graham very helpful made the move very seamless
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Brown & Merry's Central Bedfordshire office has 226 reviews across 1 platform: 226 on Google.
Brown & Merry Leighton Buzzard is rated 4.5 out of 5 across all 226 reviews, and 4.5 out of 5 on Google from 226 reviews.
Brown & Merry Leighton Buzzard, 17 High Street, Leighton Buzzard, LU7 1DT, Central Bedfordshire, LU7 1DT.
