Every review we hold for the Central Bedfordshire office, from every platform, shown as written. First names only.
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5/5
GoogleHad a great experience with Brown and Merry. Jade was very helpful and informative in helping us find our first home to rent. Could not recommend them more.
Matthew Β· 14 May 2024
Agent replied Β· 10 November 2024
Thank you for your glowing recommendation and 5* review Matthew St. John. Kind regards, Lucy, Customer Relations.
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1/5
GoogleArranged a viewing with Nicolae, after travelling 30m they never turned up.
Luckily the house is on with another agent, ill go and view with them.
Rachael Β· 17 January 2026
Agent replied Β· 17 April 2026
Thank you for making us aware of your experience, please do contact us via EAComplaints@Connellsgroup.co.ukshould you wish to discuss further. Kind regards, Lucy, Customer Feedback and Support Team.
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5/5
GoogleI have recently met both Andrew and Tayla at Brown & Merry and their service has been top class! I found a property last Saturday that had only just come online and knew that I needed to view as soon as I could. Unfortunately, my partner wasnt at home so I set off alone and rang the office en route. Andrew was very professional and after asking all the questions that I would expect, he offered to meet me there since I was on my way! Andrew was extremely patient, since I got lost! He helped me operate my mobile to video the property for my partner! Gave lots of guidance and came organised with initial paperwork. I didnt feel rushed, he was generally supportive and just as I returned home, I received a call confirming we may secure the property!! My partner only went out for the evening.
On the Monday, I took our documents only to discover that the bank had not sent ideal proof of residency. Andrew introduced me to the lovely Tayla, who suggested that she come to the bank with me!? This was a service over and above anything I expected. Tayla is very switched on and reassured me ( I sound like a wreck, but recent experiences with 2 estate agents in the Cotswolds have dented my confidence )
We are now only Wednesday and Andrew has already called to discuss a moving date!? So we are feeling reassured that we are dealing with a team of professionals at Brown & Merry who appreciate that moving house (especially at this time of year) is stressful.
A heartfelt thank you for easing our stress.
Julie Β· 11 November 2022
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5/5
GoogleBrown & Merry have been wonderful to us over recent months and thatβs to all staff! From finding our dream home with them to moving our current listing from another estate agency where we had a terrible experience, the communication and professionalism has been second to none!
I have to make a huge personal thank you to Helen C for her patience, kindness and genuine time to explain the processes. Itβs very rare to find an agent who has your best interests at heart and works for you, and thatβs exactly what we have received with Helen!
Helen has helped make what started a very stressful process to a very manageable situation
Thank you Helen!PositiveQuality, Professionalism
Kimberley Β· 11 November 2022
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5/5
GoogleWould highly recommend Naeem for anything mortgage related. His knowledge and expertise is second to none. From start to Finish he has been brilliant. If I could it would be 10 stars. π€© β¦
Giovanni Β· 16 December 2023
Agent replied Β· 10 November 2024
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
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5/5
GoogleAndrew managed my rental application professionally and attentively, he was super responsive to my questions and in helping everything along in good time to help me secure a new home. Thank you!
Nick Β· 16 November 2025
Agent replied Β· 22 November 2025
Thank you so much for your kind words and positive review, we greatly appreciate it! It was a pleasure working with you and we are glad we could assist in finding your new home. Best wishes, Lucy, Customer Feedback and Support Team
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5/5
GoogleI highly recommend Naeem Zaman to navigate you through the purchasing process. Naeem is skillful and experienced and will always be at hand to answer any questions you may have. 5 stars all the way.
Gurpreet Β· 11 November 2023
Agent replied Β· 10 November 2024
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Relations
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5/5
GoogleAndrew at Brown and merry has made my renting experience easy. Very quick service, kept informed of progress. I would highly recommend their services
Mandy Β· 17 December 2025
Agent replied Β· 17 April 2026
Thank you for taking the time to share your experience! We are thrilled to hear that Andrew made your renting process smooth and kept you updated every step of the way. Thank you for recommending our services. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleEveryone was fabulous and fantastic with no problems as well
Hannah Β· 10 April 2026
Agent replied Β· 17 April 2026
Thank you for sharing your experience with us! We are thrilled to hear that our team provided excellent service without any issues. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleI would recommend Andrew and Jade to anyone looking to rent! They have been so helpful, answering my million and 1 questions, taking us back to the property to measure bits we need and being professional all the time! As first time renters we couldnβt have been happier to work with them and appreciate them finding us our first little home!
Helen Β· 11 November 2023
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5/5
GoogleVery professional team and helpful,Jade was answering all our questions and she helped us a lot ,highly recommended!!!
Cristina Β· 13 June 2024
Agent replied Β· 10 November 2024
Thank you for leaving us your superb 5* review and recommendation Cristina. Best wishes, Lucy, Customer Relations.
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5/5
GoogleWas so easy going and extremely straight forward, Andrew was really friendly and easy to talk to, explained everything and kept me up to date even with the smallest details
Ryan Β· 3 April 2025
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5/5
GoogleTanya from Brown and Merry Estate agents is by far the best estate agent I have ever had the pleasure of dealing with.
She was professional and friendly at the same time, she was the only estate agent that took the time to find out what my requirements were in detail so that she could find the perfect place for me.
Finding a new home can be very stressful especially when you have estate agents that do not provide a good service. Tanya was wonderful! She genuinely cares about finding you the perfect home.
I would highly recommend using this estate agents! 5 stars!PositiveResponsiveness, Quality, Professionalism, Value
Sheniz Β· 11 November 2021
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5/5
GoogleWe recently started looking at a rental property after seeing our house whilst we decide on our next move. Having been out of the rental game for many years we naively thought we'd have the pick of the bunch. It became apparent this isn't the case and we slowly started to panic we wouldn't find anywhere. We have two dogs and every house that was suitable wouldn't accept them.
We found a house up with Browne and Merry and I rang and initially spoke to Andrew. He was really helpful and talked through the property but also gave us some hints and tips for if we needed to continue searching.
We arranged a viewing and Tayla showed my husband round as I wasn't able to get there. She took the time to speak to me via video call whilst there and was also really helpful.
We managed to secure the rental and anytime we've had any queries along the way Tayla has responded almost immediately (even at the weekend).
She's been amazingly helpful but more importantly, just really nice. Now looking forward to moving into our rental knowing we have a supportive agent on hand should we need anything.
Wouldn't hesitate to recommend them to anyone - they really took the stress out of what was becoming an uncomfortable search!
Jamie-Lee Β· 11 November 2021
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5/5
GoogleAndrew was very professional, knowledgeble and helpful.
Would definately reccommend him and Brown and Merry for your housing rental or selling/buying needs.
Martin Β· 16 June 2025
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5/5
GoogleReally recommend Jade, she has been nothing but helpful during the process. As my first place she has answered all the questions I have had and has been very professional and efficient with arranging another viewing for us. Jade has been very professional and amazing at making sure we are able to move in on the date given.
Madi Β· 11 November 2023
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5/5
GoogleI couldn't recommend Brown and Merry Leighton Buzzard enough!
They were great from start to finish and we're always there if we every had any questions or problems. Jason and Lauren looked after us through the sale of our home and you could tell that they really cared about doing the best possible job for us. They made what we thought would be a stressful process very smooth and hassle free. I would recommend then to anyone!
Freddie Β· 16 March 2025
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5/5
GoogleWe didn't buy a house from Brown and Merry but we used the mortgage advisor service. Naeem is a very good professional, he was always available and tried to find the best options for us aswell. We choose him and it was the best thing that we did. He gave us the best interest rate and help us in all of the mortgage application
process. I recommend his services 100%.
Andre Β· 11 November 2022
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5/5
GoogleAfter being let down by a landlord on the day of signing I was pretty deflated and had lost hope in finding a quality property for me and my two children. I was moving out of my marital home and had no idea where to start with a rental property. I saw a lovely little house offered to rent with Brown and Merry and rang with little hope. Mathew Quinny answered the phone and what an amazing professional man he was. After meeting him and having a viewing I was in love with the property and Matt just took me under his wing.
I was a very nervous, emotional and unsure client for him to deal with and he was just wonderful, even after hundreds of emails from me π€ͺ Matt never made me feel a burden and guided me through the whole process. At one point I was a little upset and Matt got me into the office and spent time helping me fill in all the forms reassuring me all the way through.
Matt kept me informed with every stage making it all less stressful. He even phoned me a few days after the move to make sure everything was ok.
I could not recommend Mathew Quinny any higher!! Professional, caring and knowledgeable. Thank you for everything I wouldnβt have made it without you!
We are going to sell our marital home and because of how amazing Matt was I will be also using Brown and Merry for the sale. Only rent with Mathew Quinny!!!
Nicola Β· 11 November 2020
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5/5
GoogleAwesome team! Sarah & Helen helped me so much with helping me buy my dream home:) while selling our house! Plus very patient with the kids :) Mike really put us at ease when we signed our contract and took some great pictures. Alex was an absolute star with our mortgage! went through it all and explained it to me so I actually understood! Fantastic team effort by a great bunch of guys :) I would recommend LB team all day long
Nicola Β· 11 November 2020
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5/5
GoogleA big thank you to Brown and Merry Leighton Buzzard whom we recently helped us move into our flat. The team were always very professional, friendly, and quick to attend to queries and concerns, keeping us at ease.
A special thanks to Andrew Graham who personally helped us from start to finish, ensuring everything went smoothly every step of the way. He was efficient, honest and extremely patient as i might have broken the record for the amount of phone calls in the history of the world to the LB branch :D! Would highly recommend Brown and Merry LB!PositiveResponsiveness, Professionalism
Nicholas Β· 11 November 2020
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5/5
GoogleAmazing experience always and hand if anything was needed
Helen Β· 17 February 2026
Agent replied Β· 17 April 2026
Thank you so much for your kind words! We always strive to ensure a spectacular experience for our customers and are happy to lend a helping hand whenever needed. Kind regards, Lucy, Customer Feedback and Support Team
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5/5
GoogleThis will be the 2nd year of letting out our property with Brown & Merry Leighton Buzzard, and it has been such a smooth and stress free process. Andrew and Jade have been incredibly helpful, answering any questions we have and keeping us up to date throughout the entire process. Would definitely recommend to anyone looking to let a property. Thank you for all of your help.
Emma Β· 15 January 2024
Agent replied Β· 10 November 2024
Thank you for taking the time to leave us your fantastic 5* review, recommendation and your kind words. Best wishes, Lucy, Customer Relations.
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4/5
GoogleJade was Friendly and easy to work with. Welcome back was very nice too. Thank you
Lotoya Β· 15 March 2024
Agent replied Β· 10 November 2024
Itβs really lovely to read another reviewLotoya Patrick-Taylor. Many thanks, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.