Brown & Merry Leighton Buzzard reviews

★★★★★ 5/5

Google

Naeem Zaman, Mortgage Advisor provided an outstanding service that exceeded all expectations. From the initial consultation to the finalization of the mortgage, he demonstrated unparalleled expertise and professionalism. He guided me through every step of the process with clarity and patience. I highly recommend Naehem Mortgage Advisor to anyone seeking a seamless and personalized mortgage experience.

Magdalena · 14 May 2024

★★★★★ 5/5

Google

Really awesome agency. Andrew is so polite and welcome. 5 stars all the way!!!

Joshua · 8 November 2025

★★★★★ 5/5

Google

Jade was our first contact when trying to rent our new home and she was friendly and efficient from start to finish. Andrew helped along the way with us complicating the application process, nothing stopped them from learning and trying to solve problems for us. We highly recommend the team and we are so grateful for all your help with our move.

Amy · 11 November 2023

★★★★★ 5/5

Google

Brilliant service, Andrew was very helpful and informative and provided everything I needed. Highly recommended.

Jack · 4 October 2025

★★★★★ 5/5

Google

Really pleased with the recent service I received at Brown & Merry in Leighton Buzzard. Linda Burt who is the Branch Partner was invaluable with honest and transparent advice regarding my sale with great communication throughout. Superb team spirit and friendly faces in the branch, lovely experience and would strongly recommend!

Keith · 13 June 2024

★★★★★ 5/5

Google

Can only be thankful for having found Andrew and Brown & Merry. His patience and dedication helped us tremendously in our recent move. After having show us a couple of residences, the third one was the charm. The very best wishes!

Mauro · 17 March 2026

★★★★★ 5/5

Google

Excellent service and assistance from beginning to end. Andrew and Jade were exceptional in every aspect and we couldn’t be happier with our new flat! New beginnings thanks to the team at Brown and Merry Estate Agents in Leighton Buzzard 🍾🥂🔑🚪

Liam · 11 September 2024

★★★★★ 5/5

Google

Naeem is the best mortgage broker we've ever had. He took so much time to explain everything and I felt comfortable asking lots of questions. This is the first time I actually really understand the process. I would recommend him 100%.

Terry · 12 August 2024

★★★★★ 5/5

Google

Naeem is an absolute star! He is extremely helpful and knowledgeable about mortgages and finding the 'best fit' for you personally. A very good listener and excellent communicator. Highly recommend you contact him for help finding the mortgage for you!

Jane · 12 August 2024

★★★★★ 5/5

Google

I’ve been so impressed with my moving experience, Jade has been amazing from start to finish with communication and just generally being able to answer all my questions so quickly. Thank you so much Jade and the team!

Amy · 11 September 2024

★★★★★ 5/5

Google

Fantastic support from Brown and Merry Leighton Buzzard. Andrew, Jade and the team have been very helpful and supportive as we are new landlords. We would highly recommend them if you are looking for properties in Leighton Buzzard.

Simon · 11 September 2024

★★★★★ 1/5

Google

Not impressed at all , went to purchase a house on north street and asked if there was any crime in the area , Sarah was adamant there was not and pushed on with the sale , so I trusted her and continued , then payed and stupidly signed for something I wasn't entirely sure what it was about, I later find out that there was a sexual assault down the road and pull out of the deal (understandably) , I call brown and merry 2 months later and everyone is just ignoring my phone calls and messages to enquire if it's possible to recall the £350 that debited my account because of the circumstances (reasonable enough ) , but hit a brick wall , after 2 weeks of calling every other day I then receive a email from Sarah saying I'm not protected under consumer rights and not eligible for a refund , but under consumer rights arn't you not supposed to feel pressured into something without being given time to think to find out later that was not true , I feel a bit tricked to be honest and also disappointed with how unprofessional they've acted to me . Quick to take my money but slow to answer the phone when I have a problem . I also have photographic evidence of the crime report of the sexual assault which I would include here , but I can't on this platform .

Harrison · 12 November 2019

★★★★★ 1/5

Google

Brown and Merry will say almost anything to get you to take a property. Sadly, once I’d moved in, their management was hopeless. During my tenancy I had revamped and redecorated the house. It was pristine when I left. I had the place professionally cleaned, I’d weeded the garden and pruned the plants. I have photos which show the house was spotless. Yet, Brown and Merry wanted to deduct £550 from my deposit. Which is a lot of money. I asked why. They said the garden needed tidying. Yet their quote included time for tidying the lawn. Fair enough. Except that trimming it may prove difficult: it’s an artificial lawn. Made of plastic. After months of fruitless chasing I still don’t have my deposit back. Or any good reason why it’s being held back. My contact at Brown and Merry, Hannah Newman, has been almost completely unhelpful. With perhaps one exception: she advised me to take my complaint to the Tenancy Deposit Scheme as “they will adjudicate this out fairly”. Which is more than Hannah or Brown and Merry have managed. So I’ve taken her advice. I’ve lodged a complaint with the industry ombudsman. I have also been in touch with Brown and Merry’s director, Mandy Horspole, but she didn’t help either. She simply begged me not to speak to the property's landlord. Which suggests they value some of their customers, just not their tenants. I’d say, if you value your rental deposit, STAY AWAY! --- A postscript: After challenging Brown and Merry through the Tenancy Deposit Scheme I managed to get 100% of my deposit back. It's certainly worth pursuing that route if you've been similarly affected.

Justin · 12 November 2019

★★★★★ 5/5

Google

Naeem helped us with our mortgage application and he made so smooth and easy. We got our mortgage and our new home. He also helped us with insurance which was a great deal. Thanks so much Naeem, appreciated.

Ali · 13 July 2024

★★★★★ 5/5

Google

My experience with Brown and Merry has been absolutely fantastic. Naeem has been incredibly helpful and always went the extra mile to help me out. Would thoroughly recommend!

Sam · 27 October 2024

★★★★★ 5/5

Google

Our experience with Luke as a mortgage advisor was faultless, we popped in on the off chance we could get a 2nd opinion as we had some bad advice from a previous mortgage advisor. Within a week Luke had submitted an application for us and …

Elsie · 17 October 2025

★★★★★ 5/5

Google

Just amazed by the service I have received from the team at brown and merry! An exceptional shout out to Lauren who always went above and beyond when it came to selling my house!

Kerry · 13 June 2024

★★★★★ 5/5

Google

Excellent service from Jade and the team at Brown & Merry Leighton buzzard, always happy to help and were able to answers my millions of questions. Thank you

Molly · 11 September 2024

★★★★★ 1/5

Google

If I could give a 0 star I would!!! AVOID their futile estate agency attempts to sell your property, lack of communication and deceptive skills. I have since dealt with honest, reputable estate agents in the area and I can not stress how much to not get involved with this company!!! They don't care once they have signed you up, little to no communication and have passed on my information and others to a 3rd party without my consent since I left my contract. AVOID!!

Lydia · 13 June 2024

★★★★★ 5/5

Google

Great service from Linda and her sales team in my recent flat sale. Linda helped massively in the negotiation process in difficult market conditions, and didn’t relent until she got my sale got over the line. The house market can be a stressful place, but Linda goes about her work in a calm, honest and professional manner and gets the job done! On the Lettings side Jade and Andrew do an equally sterling job. On one occasion they were able to get a letting agreed within one day of talking to potential tenants from viewing and then to offer. All round a credit to Brown and Merry - they’ve been a pleasure to work with! You want an Estate Agent to take the hassle out of house buying and letting and the team do exactly that!

Andrew · 13 June 2024

★★★★★ 5/5

Google

Jade has been excellent. She was professional throughout. She listened and patiently answered all of our questions. She made the process simple and easy to understand for us, and we really appreciate it. Definitely recommend to anyone looking to rent a property.

Csilla · 11 November 2023

★★★★★ 5/5

Google

Jade has been brilliant throughout the whole process, very informative and lovely! She made moving into my house stress-free, would 100% recommend, thank you Jade!

Hannah · 11 September 2024

★★★★★ 5/5

Google

when first initially getting into contact with Jade , my fears and slight hesitancy I did have disappeared. she became so consistent and transparent with all transactions that were taking place, and made me feel so confident within the decision I made to choose brown and Merry. Not only was her knowledge on the properties superb, but she also helped me navigate current housing climate. She was there to support with any queries I did have, and help me found solutions in the most effective manner. Very happy with the services I received and will be forever Singing her praises. thank you

Molly · 15 March 2024

★★★★★ 5/5

Google

Really nice treat and charming experience with Jade (one of the agents). The letting process went smothly and Jade was really attentive all the time. We even received a welcoming box! Overall 10/10 :)

Dr · 15 January 2024