Romans reviews

★★★★★ 1/5

Google

Very sad and unprofessional agents. They give out their personal contact number and then tell us not to call them. I called to inform the agent I was going to be delayed by 5mins and she was so upfront on the phone it came across as rude. On our check-in day to the flat this lady Ninda just messed up and didn't have anyone at the flat. As a result we were waiting outside for 45mins and no one would answer our calls. Finally when she called back she asked us to pick up the keys from their branch. To top it all, they don't even know what's happening in the property. They have property managers within the organisation who didn't even know the lift wasn't working at the property. As a result of waiting and carrying all our household stuff up the steps the transportation company charged us double the amount.

Saad · 30 November 2023

★★★★★ 5/5

Google

Huge thanks to Kieran, Amy and the team at Romans. Everyone was great during the process of buying our first home. Would recommend to anyone looking to buy in the Caversham area.

Callum · 30 November 2023

★★★★★ 4/5

Google

Enthusiastic team who researched potential buyers well. Not too many wasted viewings. Communication good, regular updates, listened to our frustrations around pace of progress. Certainly made the difference for us securing our sale.

John · 31 October 2023

★★★★★ 5/5

Google

I had a great experience with Romans Caversham so far. Chloe has been prompt in responding to our emails and very helpful.

Yue · 29 May 2024

★★★★★ 2/5

Google

Romans in Caversham were a disappointment at almost every step of our house purchase. After our primary contact was changed due to our complaints about his dishonesty we hoped that we would have a better experience. Unfortunately the sales progression was not much better with unnecessary delays and poor communication causing frustration and a last-minute dash at huge extra expense.

Benj · 29 July 2019

★★★★★ 5/5

Google

Hello, I am in the process of securing a property for rent and Anais Payne has been coordinating this for me. She has been extremely resourceful, prompt and thorough in communicating the terms and coordinating with all parties regarding the requirements. Thanks for the good work.PositiveResponsiveness, Professionalism

Karthik · 20 June 2022

★★★★★ 5/5

Google

Romans Caversham have been very helpful and supportive in helping us find a rental. Ayse has been on hand to answer all our questions and queries throughout the whole process, as well as keep is up to date.

Amber · 30 April 2023

★★★★★ 5/5

Google

Romans made the whole process of finding exactly the kind of flat we requested very easy and stress-free. Special thanks to Jess Glynn, who was always available for our questions, phone calls and emails. It has been our pleasure to deal with you in such a sensitive thing as finding a nice place to live. We are very grateful.

Fernando · 29 July 2019

★★★★★ 5/5

Google

Worked with Matt from the Caversham office who has been brilliant with helping me move out and the correspondence and support has been superb.

Steve · 19 March 2024

★★★★★ 5/5

Google

Anais has been a great help with assisting us with finding our first property to rent in the UK. She has gone above and beyond and responded quickly to requests and even called us on our cellphones when we were outside of the UK to answer some questions we had. Thanks Anais!PositiveResponsiveness

Robert · 20 June 2021

★★★★★ 5/5

Google

Pleased with my experience working with Chloe Chikaviro at the Caversham branch. Chloe provided faultless assistance throughout the process and was very flexible and client-oriented. Thank you Chloe.

Lisa · 30 November 2023

★★★★★ 5/5

Google

We have recently used Romans in Caversham to rent a property. Everyone we spoke to has been very helpful, if they couldn't help they directed us to someone who could. Chloe in particular has been super supportive, I had to make numerous …

Hayley · 13 May 2025

★★★★★ 5/5

Google

We are glad that we found Romans Caversham. Ayse is friendly and responsive, quite unlike some of the other agents we encountered in the past (no pun intended). Our questions got answered without fuss, and the leasing process has been going on smooth so far.

Chan · 14 March 2022

★★★★★ 5/5

Google

Good experience with Romans thus far. Almost completed the process of moving and the friendly, efficient staff have made this all the better. Thanks Jess & Romans! Update** Have just used Romans again, and once again, fantastic service! Thanks to Anais this time for helping us through the process!

Sebastian · 20 June 2021

★★★★★ 5/5

Google

It was a pleasure to deal with Anais Payne from Romans Caversham​ while searching for a rental place. Being overseas and try to find and secure a property is not an easy task, but Anais was very helpful, responsive and great to deal with. Many thanks! AlexanderPositiveResponsiveness, Quality, Professionalism

Alexander · 20 June 2021

★★★★★ 5/5

Google

Megan Setchell (Property Manager at Romans Group Head Office) has been 5***** plus in all my dealings relating to my Caversham apartment. Megan is quick to respond and recommends the best solutions to property issues raised by my tenants or myself as joint landlord. Always very personable and professional.PositiveResponsiveness

Phil · 20 June 2021

★★★★★ 5/5

Google

I would just like to thank Anais Payne​ - Senior Lettings Advisor for always being available to clarify or help in all matters related to rent, everything was very professional, easy, and clear, thanks for your help Anais.

Mos · 14 December 2022

★★★★★ 5/5

Google

I would highly recommend Peter and his team in Caversham after they successfully marketed and quickly sold a new home we built in Caversham, fantastic service from start to finish. I didnt have to chase Peter once, was given prompt feed back after all viewings and regular updates once papers were with solicitors, very impressed.

Andrew · 29 July 2019

★★★★★ 5/5

Google

I used Romans to rent a house and I would like to mention that Anais Payne the Estate Agent was so professional and very helpful during all the process. She works quick with a excellent service. Thank you Anais for your time and hard work.PositiveResponsiveness, Quality, Professionalism, Value

Sara · 20 June 2021

★★★★★ 5/5

Google

Romans Caversham (Lettings) did a superb job of getting our flat let - it was on the market for less than two weeks in September 2020. From arranging viewings through to getting the contract side of things completed, the office has got things done, even going that extra mile when we've really needed some help. And I gather our tenants have been very pleased too, which polishes things off nicely. Our thanks to Jess in particular for being the driving force behind another successful let.PositiveResponsiveness, Professionalism

Jasevlog · 20 June 2021

★★★★★ 5/5

Google

Ayse is the best agent I have ever met. She stands in my shoes and helped my family from Hong Kong to find our ideal letting property promptly. She is super nice and super efficient. I highly recommend to find Ayse and Romans. Thank you so much, Ayse!

Day · 17 June 2021

★★★★★ 5/5

Google

This is my first tenancy agreement through Romans. I must say it was very good experience right from Viewing till Move-In. All processes were systematic and well handled. Throughout the process, I was interacting with Chloe from Caversham branch. She was very quick, proactive and handled all my queries effectively. I hope to get the same service from property maintenance team. Regards, Ashish Bhosale

Ashish · 29 May 2024

★★★★★ 5/5

Google

Had a great experience buying a house through Romans. We dealt with Amy and she was super friendly and really looked after us throughout the process!

Sarah · 31 October 2023

★★★★★ 5/5

Google

Letting with Romans Estate and Lettings Agency was seamless process. Anais was very polite, obliging and quick to answer any questions we had. She was particularly helpful at mediating between the landlord and us.

K · 22 March 2023