Trusted Agent profile · Catford
Verified
★★★★★
496 reviews across 2 platforms
87 Rushey Green, Catford, SE6 4AF
Robinson Jackson's office in Catford, at 87 Rushey Green, is rated 4.0 out of 5 across 496 reviews on two platforms, including 266 Google reviews rated 4.8.
Every review we hold for the Catford office, from every platform, shown as written. First names only.
5/5
TrustpilotA viewing with Georgia from Orpington…
A viewing with Georgia from Orpington Branch. Extremely knowledgeable about the property. Very kind courteous and friendly. A warm and lovely personality - a great asset to the business and as a result I shall recommend them. She will go far in her career without doubt.
5/5
TrustpilotEltham Branch - Excellent Experience
Nobody likes estate agents, but some are better than others, and RJ was definitely one of those rare few. I had a 'difficult' property to sell and they managed to do this effectively and efficiently. Communications were particularly good and all members of the team knew exactly what they were doing and did it well. I would happily recommend them to anybody selling a property.
5/5
TrustpilotHad a great experience with Robinson…
Had a great experience with Robinson and Jackson Swanley branch. Zac who was my sales negotiator was absolutely amazing he kept me updated at all times and ensured the correct buyer was found for me in a matter of weeks, his top customer service skills and genuine kindness and desire to sell my property was evident from the get go. Thanks Zac and the team for making my sale as stress free as possible can’t rate them highly enough!!
5/5
GoogleEllie is amazing! She is a true professional and knowledgeable to give answers to all the questions you might have. We are looking to buy a property and she really is there for us and happy to go above and beyond. True role model for other …
5/5
GoogleRob at Robinson Jackson has gone over and above to show us properties in our preferred areas, and that meet our criteria. There is always a quick and friendly response, which has made our search feel more managable and less stressful. Can’t speak more highly of the service we have been provided. Colleen and David
5/5
GoogleOutstanding, friendly, caring service from Robinson Jackson. Ellie was incredibly helpful, patient, knowledgeable and professional, and …
5/5
GoogleI had been looking for my first flat for a few months and saw one of the RJ lettings with Alex. Despite not being the home for me, Alex soon after found me the perfect place where I am so happy to be moving into. Both Alex and Tolga were incredibly responsive, nice and professional helping me speed up the move in process! I had had some not great experiences with agencies before, but they redeemed my idea of estate agencies :)
5/5
GoogleI used Robinson and Jackson at the Catford branch. I do not have enough word to say a very big thank you for all the help and support you gave me. Everyone are so helpful,kind and caring. The whole team are great especially Chris the …
5/5
GoogleWe’ve bought and sold with Robinson and Jackson in the past, and Rob was a brilliant help in our search for a new home. He was incredible proactive and showed us a number of properties not yet on the market. We have absolutely no hesitation …
5/5
TrustpilotThank you for your professionalism
We have used RMJ for many years and they haven’t disappointed. Tammy has been very helpful in attending to all our questions and concerns. The overall team at RMJ have also been very polite and friendly. Would not hesitate to use them again.
5/5
GoogleI can't rate the team at Robinson & Jackson in Cartford high enough! They are true professionals and the communication was excellent throughout the entire process. The whole team are very customer focused, go out of their way to help and were always available whenever needed. Chris was extremely dedicated in progressing our sale.
5/5
GoogleChris was amazing, very kind, and helpful throughout the process of purchasing my first property. …
5/5
TrustpilotI would like to recommend…
I would like to recommend Robinson&Jackson in welling for the sale of my home Thanks to Scott Anthony Hazel & Adel + big thank you to Tony.I was very impressed with the work they all put in for the sale of our home you will be good hands with this company
1/5
TrustpilotFake Google Reviews
EDITED DUE TO RMJ's ATTEMPT TO FLAG/ SILENCE THIS GENUINE REVIEW! Fake Reviews, Unsafe Conditions, Emotional Damage, and Theft, 2 YEARS OF HELL with Robinson Jackson My experience with Robinson Jackson has been nothing short of traumatic. I am a vulnerable tenant who endured over two years of uninhabitable living conditions, including repeated heating and hot water failures, life-threatening electrical issues, and complete disregard from the landlord and letting agent. Despite doing everything correctly, paying on time, cooperating with inspections, chasing repairs, and documenting every failure, I was subjected to humiliation, gaslighting, and eventually a retaliatory eviction after raising a formal complaint. To make matters worse, they withheld my deposit, despite clear evidence that the supposed “damage” was either fabricated or caused after I had vacated the property (including a mirror that was damaged AFTER I left and council-collected rubbish I had booked for removal). They have also refused to take accountability for the thousands of pounds I lost due to time off work, inflated energy bills, and emotional stress caused by their negligence. Their online reputation is equally alarming. After noticing they have a near-perfect 4.9 rating on Google but only a 3.6 on Trustpilot, I dug deeper. I noticed what looked like a copy-paste error, where the company accidentally posted a customer’s review as their own reply. Whether a genuine mistake or not, it raises serious concerns about the authenticity of their online feedback. While I hope that was a technical error, the pattern of manipulation and dismissive behaviour I’ve experienced, and that others have clearly documented in their negative reviews, speaks volumes. I strongly believe the positive reviews don’t reflect the reality many tenants face. I am actively pursuing legal and formal action, and if you’ve had similar experiences, I encourage you to speak out too. PLEASE pay attention to the negative reviews, they are the only genuine ones. I wouldn’t wish what I’ve endured on anyone. Proceed with extreme caution, or better yet, steer clear.
5/5
GoogleWhat a great Office, Chris and Ellie from the sales team has been fantastic. They both went above and beyond to Advice me and help me. Thank you Both.
1/5
TrustpilotDO NOT USE - Dartford & Sales Progression Team
We became under offer in October 2021 and I have to say we managed to tie the sale up quite quickly. The valuation manager Ben was professional and friendly and made us feel at ease selling through them. However, this did not turn out to be the case. Unfortunately, things went downhill as soon as the case was handed to the sales progression team. Our case was handed to Tracy who was always quick to try and get you off the phone, never gave my buyers instant updates, and would relay incorrect information. Considering we used their recommended conveyancing partners, they didn't seem to check their internal portal and was constantly chasing for incorrect information. The buyer and I ended up regularly updated each other and every time I spoke to him, I was shocked to hear he was constantly chasing RMJ for updates and was even put on hold for half-hour as Tracy had forgotten about him. In the end, he didn't bother contacting them at all and neither did I. The progression was poorly managed and had the buyer and I not built up a good relationship personally, I fear the sale would have fallen through at several points during the progression, due to the mis advice of the legal work and mortgage offer. Whilst I'm grateful for the communication between myself and the buyer, at times it did make things stressful and surely this is why you pay an estate agent to manage these things for you! On the day of completion I expressed my disappointment and concerns to the manager Nick, and he explained he will look into the matter and come back to me. A week on and I haven't heard anything! Consdiering we signed a contract at 1.5% with the promise of a dedicated sales team, progression team and exposure on right move - I'm not entirely sure what we've paid for !!! We were on the market for two weeks, and I pretty much progressed the whole sale myself due to the lack of support and undelivered service from RMJ. In my honest opinion do not sell through RMJ in Dartford or any other branches (As we also used the Gravesend branch for our mortgage services and that was disappointing - again lack of updates) and if possible avoid buying through them. Espically if you are a first time buyer as you will get no support what so ever. Just make sure you have a great solicitor to support you through the process. Will never use in the future or recommend them to anyone !
1/5
TrustpilotDon’t do a swerve, make it a complete U turn
DARTFORD BRANCH AND THE PROGRESSION TEAM. I have to say that the initial Sales process was professionally handled and straightforward with plenty of viewings and a quick sale, shame it was to a Robinson and Jackson recommended client who had sold thru’ them thus doubling their potential profit. This purchaser was one of five who offered the same amount but was pushed hard by the Estate Agent. Unfortunately after the offer was accepted the buyer disappeared for four weeks - not paying for the searches and stalling the process before it began. Only when I queried the delay and rejected the buyer was I warned about her habit of visiting your home uninvited. A second buyer was recommended, due to a deadline imposed by my vendor of 15 December - remember that date as we will come back to it later. The initial process started well with assurances that the date was realistic but things began to stall. The USP for R&J had been the Progression Cell who I was told would consistently monitor and hasten the process. Imagine my surprise when I discovered that this meant they would call me and ask me to speak to my Solicitor to hasten things, especially when R&J recommended the company and received a referral fee for her being appointed. There were also many occasions where I would ask if hastening emails or calls had been completed to be told that such things were not within their area of responsibility. As we came to mid December and the required date became increasingly unlikely imagine my surprise when the Progression Team let slip that the sale/purchase had not been been actioned for two weeks and that there was no explanation why. After this the file, which took around a week to transfer - obviously not electronic - was transferred to the Branch Manager, well, this was where the fun and games really started, I will say nothing here that I have not previously stated verbally to both the Branch Manager and his Line Manager such as “I do not believe a word that comes out of your mouth”. If half truths are your bag then this is the selling agency for you but I can categorically state that I would not touch this company again. All in all, I ended up doing more progression of my sale than the agents did and the timescale that R&J stated was entirely feasible proved to be anything that they could attain. I said earlier to remember the date of 15 Dec - the sale/purchase which were agreed in October consisted of a chain of only 3 properties (the first being a cash buyer and the last an empty property) eventually got over the line on 04 March - a delay that sits with one organisation and that was the estate agents. Now that the process has been completed I can look back and realise the amount of stress that was caused to myself and my wife and how much we paid for something that I put far more time and effort into than the company that was being paid handsomely to handle on our behalf. If you are entertaining the idea of appointing Robinson & Jackson to sell your house don’t. You will be told what you want to hear, promises will be made that will not be kept and excuses will be made for all eventualities. You will find life a lot easier looking for a better Estate Agent who will do what they should and you will not have to pay for a service whilst do the work yourself.
5/5
GoogleThe entire team at Robinson Jackson Catford are legends. They were always on my side when getting through a rough exchange and completion as a first time buyer, and I am very pleased with my new place. Huge shout-out to Shianna for the clear communication and reassurance throughout the process. If you're a first time buyer like me then I highly recommend!
5/5
GoogleHonestly couldn’t have done it without Lorraine and Maria from Robinson Jackson. The sellers had the worst legal team on earth but Maria and Lorraine were calling them every hour on the hour to try to stop the lawyers from stalling the …
1/5
TrustpilotAvoid Robin Michael Jackson
For sellers and buyers alike, please avoid this Michael Robinson Jackson letting agent like a PLAGUE. By default, I avoid writing reviews as I understand people can have off days but this is Simply unprofessional, incompetent and self serving by this letting agent. Booked a viewing request via zoopla, got a call from one Joseph in the Gravesend branch who told me that the Mortgage Illustration that I had given them previously in order to view a propety shows my funds is insufficient to meet the asking price of the property. The Joseph guy simply did not read through the Mortgage illustration to understand it clearly before calling me because to view a property advertised by Robinson Michael Jackson (RMJ), you must show them agreement in principle which in itself is foolish and should be unlawful and no basis for it as there is no law to that effect in the UK. Back to the point in fact, I forwarded him another agreement in principle which he says has ran out and I said well, it shows you I can afford what you are asking but the guy insisted I should get him an up to date AIP so i came off the phone, checked through the Mortgage Illustration and rang him back to clearly explain to him what the Mortgage Illustration outlined as he did not take his time to read through the Illustration after which he put me on hold to several times to check with his colleagues. You won't believe after seeing that he was wrong, he started asking for proof of funds to which I told him if he's trying to see my bank statement just to view the property, that would never happen. He went to their rehersed line that the vendor wants to see all those information to which I said if that's what RMJ and the vendor wants, it's not going to happen and that there are other properties on the market to view without going through this hassle just to view a property. The guy puts me on hold, came back again and tried to phrase it again and I told him I won't be giving him those because all they wanted initially was AIP and now he wants more to just view the property. To make everything worse after he noticed I wasn't going to give in to what he's asking, he then said they don't know when the viewing will begin as they don't have access yet to the property to which I said, you should have told me all that from the beginning that you don't have access to the property to commence viewing but we've gone through all these for you to tell me that you want to put me in a viewing list when you have access to which you have no clue. My take to people is to avoid this Michael Robinson Jackson like a plague for both Sellers and Buyers. All I see is a letting agent that is in for itself and not the vendor and obvious no proper idea of customer service toward their customers in the form of the potential buyers. Before I forget, I had to step out of the office to make this call in the cold so you can understand how annoying it is to provide all the information the guy needed and then be told, we don't have access to the property yet but when we do, we will put you in the list of people to see it. What a sham of a letting agent. Any vendor listing or letting through RMJ, if you can speak or show the potential buyer the place yourself, do it and be open to share your contact with buyers especially if you want a quick sale as this guys will keep your property on the market just to get traction.If you must adverise through RMJ, don't use them as the sole agent. This experience for me is so annoying as I recently tried to view another property advertised by a different letting agent and one of the agents called me and said, I will take your name down and let you know when we have access to the property as the vendor is away. That was nice and easy, no controversy at all but RMJ wants to know when you wake up and go to bed before they show you the property. The government need to look into this issue with letting agents asking to see people's bank statement/AIP before viewing. These are people's information. If I am not making an offer, you shouldn't be asking for it and I get it, someone might be saying they only want to see serious buyers to which I say, if every business in every sector operates like this, they will run aground in not time. It's part of life that someone might ask to view and change their mind but they should not be forced to show personal information just to view a property that the letting agent use for the statistics. By the way, if you've ever given them your information, you can ask them to delete it according to the GDPR regulation.
1/5
TrustpilotPromise the world and give you nothing
Promise the world and give you nothing, weeks without any communication or advice. All the staff were friendly at first, then once they have you, they quite pompous and overbearing. Think they are mini gangsters..
5/5
GoogleThe whole team were amazing! They are very client focussed and all our queries were answered. Both R&J and Trinity Finance worked well together with us and made buying our first home as stress free as possible. Chris and Maria were …
1/5
TrustpilotHad a very poor experience
Had 0 viewings entire time then switched and had viewings and offers within 2 months. Even if grace is given here, though that is their main role, it was the complete lack of service that gives this rating. This included; no updates the entire time, originally saying the would cover something and then without telling me not following through with that, not updating my listing with a request i made twice, not telling me a potential viewing had cancelled, not honouring the end of my contract and claiming they hadn't heard from me (fortunately I had the email chain) and finally, adding a viewing that never happened to my termination letter.
4/5
Trustpilotthe team were helpful at every stage
the team were helpful at every stage - we'd moved aborad and trusted them to sell the house
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Jackson's Catford office has 496 reviews across two platforms: 266 on Google, 230 on Trustpilot (across the whole business).
Robinson Jackson Catford is rated 4.0 out of 5 across all 496 reviews, and 4.8 out of 5 on Google from 266 reviews.
Robinson Jackson Catford, 87 Rushey Green, Catford, SE6 4AF.
