Trusted Agent profile
Verified
★★★★★
495 reviews across 2 platforms
87 Rushey Green, Catford SE6 4AF
Robinson Jackson's Catford office at 87 Rushey Green is rated 4.0 out of 5 across 495 reviews on two platforms, including 266 Google reviews rated 4.8. The 229 Trustpilot count is for the whole business. Checked 9 October 2026.
Every review we hold for the Catford office, from every platform, shown as written. First names only.
5/5
TrustpilotSOLD!
Had to sell my mother's property to pay for her care home fees so essential that we sold as quickly as possible. The Bexleyheath Branch were acutely aware of this and did everything they could to get us the right asking price for the property while dealing with over 32 plus viewings! Property is now sold! Would like to thank Neil, Marcus, Corrie, Margaret and Andrea - we couldn't have done it without you all! Would highly recommend their services!
5/5
TrustpilotAngela and Claire the Dream Team
We want to say an, extreme thank you to Angela and Claire and the team for their amazing work in the sale of our house, from inception right through the process and communication was spot on, our house took almost a year to sell, due to the constant change in interest rates impacting buyers they stuck with us during which was a very frustrating time. The best news of all was the phone call from Angela to say congratulations on our Sale.. I do not hesitate recommended them and a big round of applause to both Angela and Claire we cannot thank you enoughSimon & Cheryl xxx
5/5
GoogleChris was excellent throughout. Was on the ball every step of the way and even took the time to work on my case on his holidays. It was a complicated purchase but made much easier through his proactive approach
5/5
TrustpilotHappy customer
Big thanks to Michelle and her team at Robinson Jackson Swanley who have just recently sold our property which only took seven weeks to complete from the stage of accepted offer. We were most impressed by their attention to detail, communication and knowledge of the market and local area. If you are looking to buy, sell or rent in the Swanley and surrounding areas then head to these guys as they have been in the area for decades and know the area like the back of their hands
1/5
TrustpilotDo not use them to let your property!
Do not use them to let and manage your property! Tyler from Gravesend is managing our property and it’s useless to pay for it. Nothing gets done on time, dates aren’t met, no calls, she isn’t proactive and just causes more stress. What a waist of money! When asking her about things she doenst even have an answer. Plus they only check the apartment once every 6 months and don’t have one letting manager per property. Do not use them!
5/5
GoogleLuke is very considerate and careful to make notes about queries etc. He always gets back to messages and is a very friendly person to deal with.
5/5
GoogleI have sold two properties with Robinson and jackson catford. Great experience no problems would recommend Jamie the branch manager. Had out of hours service from Chris the business owner went over and above duty.
5/5
TrustpilotGlad we chose RMJ
We bought the house 20 years ago from RMJ and decided to sell with them after evaluating several agents and online companies. Was impressed from the beginning with their understanding of the market and the confidence they gave on the pricing, marketing. House was sold after two weeks on the market at the higher end of the pricing bracket.
1/5
TrustpilotFrustrating offer confirmation form
The viewings have all gone well and everyone seems happy, but when it comes to making an offer, there's a form that takes quite a bit of time to complete. It seems like only Robinson and Jackson require this, other agents usually just handle offers through a simple email exchange. I even spoke to someone at the agency to see if there was an alternative way to submit the offer, but they confirmed that using the form is their standard procedure. Honestly, I find it a bit frustrating, especially considering that most agents these days already have all the key information from buyers. Filling out the form felt unnecessarily time-consuming. I might even pray that the next property I’m interested in isn’t listed with them!
1/5
TrustpilotVery poor customer service from Tippi Prew at Robinson Jackson
Despite us already having a mortgage in principle, she repeatedly pressured us to use their in-house mortgage services. She stated that without a mortgage in principle we would not be allowed to view the property, even though we had already provided an email from our independent mortgage adviser confirming how much we could borrow. Her approach was unprofessional and made the experience very uncomfortable.
5/5
TrustpilotSimply the best!
We were from way out of area and selling a property for an elderly relative. Robinson Jackson were recommended to us by a neighbour. We were impressed with the company and Scott, in particular, right from the initial contact. In challenging circumstances he and Tony gave us prompt, efficient, sensitive and frank service. They really know the local market and went the extra mile to help us in every way in order to ease our pathway. Communications were timely and effective. The house sold in record time with efficient management from the progressing team. We cannot thank you enough. Carry on doing what you do!
5/5
GoogleChris was absolutely amazing throughout our buying process. Was always available and always got stuck in and involved when we experienced difficulties. …
1/5
TrustpilotThey offer no help or support
They offer no help or support, they are simply a middle company that aims to get people’s money and add an extra unnecessary charge to there invoices , could be avoided
5/5
GoogleA massive thank you to Jamie, Maria, Melanie and the Team for helping me obtaining my dream first home. Everyone is extremely friendly and all members of the team go above and beyond. Thanks once again.
3/5
TrustpilotGreat completions team, viewings and admin could be improved
Regrettably, the service we received from RJ Eltham was a bit of a mixed bag. Prior to listing, Danielle was excellent in talking through our options, had a pricing strategy which made sense and happily rearranged photography at short notice. After listing however the 'sale' part of RJ's service went sharply downhill. We ended up conducting the vast majority of viewings ourselves because RJ couldn't send an agent out to do them. While the market was a little tricky when we sold, we still felt we were pressured heavily to accept a substandard offer - I suppose this is the downside however of a fixed fee arrangement. Once we did receive and verbally accept an offer closer to what we were looking for, we received a formal letter from the branch saying 'on your instructions, we have rejected this offer'. It was not much fun having to ring the branch and be told that this was an admin error. If I hadn't seen the email so quickly I worry that RJ may have erroneously rejected the offer, and we may have lost our ultimate buyer. Our sale was then passed to the completions team, who I have to say were absolutely brilliant throughout. It's not the easiest of jobs when you're having to juggle questions from the vendor, the buyer and their respective solicitors, but Lauren and Sam did this really well and it was reassuring to know that they were constantly chasing to get the sale over the line as soon as possible. RJ clearly has some talented professionals working for them (Danielle, Theo, Lauren, Sam), but the service and professional standard between onboarding clients and acceptance of offers could definitely be improved.
1/5
TrustpilotWe’ve had a horrendous experience with…
We’ve had a horrendous experience with Robinson Jackson and would recommend avoiding at all costs. As first time landlords, we have had a serious issue with our tenant (including theft, crime & missed rental payments) and Robinson Jackson have done nothing to protect us as landlords. Our property was left destroyed, we are very out of pocket (even with insurance) and months down the line, Robinson Jackson continuously fail us. You never get a response, and when you do it’s often wrong or missing vital information. Would literally go with any other estate agent over them.
2/5
TrustpilotRobinson Jackson Sydenham review.
Robinson Jackson Sydenham review. There was a flurry of viewings at the beginning which went cold after 3 weeks. Immediately their (apparently only) sales technique was to pressure us to reduce our price. Furthermore on at least 2 occasions they left our potential buyers outside having not shown up for the viewing and we had to show the flat ourselves. They did not have our best interests at heart. We went with someone else nearby who achieved more than our asking price fairly quickly. I would not recommend Robinson Jackson.
5/5
TrustpilotVery Professional and kept us well informed
What l liked about these agents were that they are very straight forward to use and upfront. They answer the phone promptly and will call you back if a member of staff is not available. I used the Strood Branch when we put our property on the market in September and within a couple of weeks we had a buyer. We had moved to the West Country in early September and did want someone local to keep an eye on our property which they did at no extra charge while the conveyance was progressing. Michelle was good giving up regular reports as to the process from both sites of the transaction until exchange and completion on 19th December. Thank you for your assistance and professional service to us, we were very grateful.
5/5
GoogleBlake was absolutely amazing to work with! He went above and beyond to help us. His knowledge, professionalism, and dedication were truly impressive. I highly recommend him to anyone needing help with their home.
5/5
TrustpilotRobinson-Jackson Lewisham and Catford Branches - OUTSTANDING SERVICE!
I recently sold my flat in Deptford using Robinson-Jackson's Lewisham branch, and I cannot thank them enough. From the very start of the process, I was treated with professionalism from all members of the team, and a genuine desire to help me at all stages of the sale. Chris and his team, particularly Ewa and Lorraine were fantastic at keeping me informed about where we were with everything, and helpful in chasing people and documentation. The whole team really went above and beyond to provide me with regular updates and help when I needed it. I cannot recommend this branch and team enough to help you with the sale of your property. Thank you so much for making a difficult and long sale as stress-free as possible!
5/5
GoogleI can't thank Chris Perkins and the rest of the team at Robinson Jackson Catford enough. My house was sold promptly and for a fair price. If you need a quality agent in Catford look no further!
1/5
TrustpilotI had a very bad experience with this…
I had a very bad experience with this agency, I applied for a property, they sent me a rental form, they told me I would receive an answer in 2-4 business days, 4 days passed and they told me absolutely nothing, then I called and they said that the owner had gone private (a lie), if I didn't call they weren't going to let me know, precious time for me, because during this time other agencies called me to view other houses, and I refused, thinking that we would be accepted, and after a few days when I go to the site, I still see the property there, and even more, other new pictures, so it's clear that it was a lie on their part, that the owner had gone private, I don't understand why these lies, why don't they tell me the reality, that you were refused and the reason why? ...as I said, very bad experience with them, not serious.
1/5
TrustpilotROBINSON JACKSON Contributing to the poor living conditions in the UK
I'm a tenant being affected by an ongoing issue with drainage that has come through the ceiling and affected my laptop and 2 couches. It's been going on since August 2024 and property management hasn't been in touch to address repairs or replace damaged items. Been dealing with a manager Steve Thompson who's the person who left the 5 star review BTW so their rating is manipulated. He confirmed that his staff made no notes of the issue on the 20th February when the leak appeared on 11th August 24. These people will take money from landlords but provide minimal support and management services, and when there's an issue they waste time and effort causing more stress with idiotic sarcastic comments rather than resolve the issue, and have the nerve to get defensive when you mention incompetence is being displayed rather than doing the professional thing and assist with resolving the issue. This company needs to be liquidated or disbanded, if it chooses to stay active then they need to learn English, and understand their responsibilities and liabilities. Also, if they inform you that you need to claim on your contents insurance, their landlord is liable in my instance and their landlords insurance should be able to replace my items as they and the landlord are liable. What a joke, they can't even pass on basic information for God's sake, even a potato has more use than those I've dealt with, at least a potato has the potential to power a light bulb, these lot probably aren't even fit for fertiliser or manure.
5/5
GoogleProfessional attitude from start to finish- the team made the process of buying as a first-time buyer seamless. A huge thank you especially to Ellie P. and Maria for handling the sale so well! I was moved into my property in less than three months. Thank you Robinson Jackson :)
Thank you Julia for your lovely review and all the best in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Robinson Jackson's Catford office has 495 reviews across two platforms: 266 on Google, 229 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Robinson Jackson Catford is rated 4.0 out of 5 across all 495 reviews, and 4.8 out of 5 on Google from 266 reviews, checked 9 October 2026.
Robinson Jackson Catford, 87 Rushey Green, Catford SE6 4AF.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.