Robinson Jackson Catford reviews

★★★★★ 5/5

Google

Luke King at Robinson Jackson has been highly professional and a pleasure to work with. (We've even planned to invite him to the house warming party amd barbecue!). Robinson Jackson info packs, communications and overall property marketing is excellent and informative. Luke is a knowledgeable, has been great to hear the detailed history of each of the properties he has shown us.

E · 9 October 2025

★★★★★ 5/5

Trustpilot

Very happy with the service

Very happy with the service, particularly Tammy who kept me informed on all the updates

JOHN · 30 September 2026

★★★★★ 5/5

Google

Dana was incredibly helpful and friendly during the viewing and very efficient in answering all my questions.

Em · 10 September 2026

★★★★★ 5/5

Trustpilot

Rainham Branch …. Truly amazing

I just put my property on the market with Robinson Michael Jackson, Rainham and Learna attended initially for discussion. She told me exactly what was going to happen and when and, as promised, she started the process. She acted in a very professional manner at all times. She attended a second time with her colleague Dan who was going to manage the open house. On the day of the open house Dan attended, he looked extremely smart and put me at ease. He took his shoes off to encourage viewers to do the same which I thought was really kind. The day went well and we had an offer the next day. Both Learna and Dan are amazing ambassadors for RMJ, they dressed very well and they spoke very well putting us at ease and managing our expectations at all times. RMJ are lucky to have them and I hope that the process continues just as well with their two colleagues who are now managing the sale. Thank you Learna and Dan.

Pauline · 18 February 2025

★★★★★ 5/5

Google

After a gruelling experience trying to buy a house previously, we were blown away by the efficiency, understanding and professionalism of Chris Perkins and his team. …

Lydia · 8 October 2025

★★★★★ 3/5

Google

Three stars for the whole process with costs adding up for 12 months. 5 stars for ease of communication with team. The first prospective buyer wasted a lot of time. Second buyer under Nikki’s diligent direction managed to close within a reasonable period. Highly recommend her professionalism and excellent customer service!

Band · 30 April 2026

★★★★★ 4/5

Google

Huge thank you to the amazing Nikki from the Sales Progression Team for getting our sale over the line. A fair few bumps in the road but once Nikki joined Robinson Jackson great communication, always on it, and a supportive voice on other end of the phone whenever we needed it. Thank you Nikki.

Becki · 17 November 2025

★★★★★ 1/5

Trustpilot

Absolutely terrible agents…

I mostly dealt with the Northumberland Heath branch and they were absolutely disgraceful. We were charmed into listing our property with the dartford branch with the promise that it would go in our favour when viewing other Robertson Jackson properties. I had to constantly chase on the sale of my property, they didn’t seem to put any effort in until the contract was up and I enquired about taking it off the market with them. We viewed multiple houses with them and on one occasion our offer was ‘conditionally accepted’ along with 2 other people’s offers also being accepted and was told that it would be a race to survey and whoever booked a survey in on the house first would get it. We got our survey booked in first, however by that point we were notified that the sellers did not want to go with us. Why were we not told this before now? We said we would like to up our offer to the agent, but he didn’t even ask what our counter offer would be, he just advised us that we were not successful. It seemed a little odd that he didn’t ask what our offer would be. The buyers that were successful on that property were also listed with the Northumberland Heath branch… On the property that we were successful in buying our offer was accepted. Rather than taking the property off the market or changing the listing to SSTC, they kept it listed and said it would only come down once we had booked our survey in. They had also later told us that they had booked a second viewing in. Luckily our survey was booked before the second viewing could take place. I also tried to pass some nice feedback onto the people we had bought the property from as this was a probate property but no response. I guess not interested now they have their fees. I would absolutely not recommend Robertson Jackson to anyone, so many nicer agents out there.

Lilly · 20 January 2025

★★★★★ 1/5

Trustpilot

Awful Experience as a Buyer at the Chatham Branch

I had a very disappointing experience with the Chatham branch of Robinson Michael Jackson, specifically with the handling of my purchase by Kiran. As a first-time buyer, I made every effort to carry out proper due diligence, including requesting a second viewing shortly after my offer was accepted. This was not facilitated for several months, despite multiple requests, and even after I had already paid for a survey. This delay meant that when I was finally able to revisit the property, it was very late in the process and close to the seller’s intended completion date. During the second viewing, I identified an issue that required further inspection by a builder, which I had to arrange at short notice and additional cost due to the delays. When raising this, I was met with an unhelpful and dismissive response, being told that my surveyor “should have picked it up,” despite the fact the survey had been carried out months earlier. When I attempted to renegotiate based on professional advice, I felt significant pressure was applied due to the seller’s timeline, culminating in being told “we will not be doing business with you.” This came across as highly unprofessional and inappropriate, particularly given my position in the chain as a first-time buyer. Communication throughout was poor, and there was a lack of consideration for my position in the transaction. The process felt rushed at the end due to earlier delays that were not of my making. I will say that Sam, the branch manager, did step in and made a genuine effort to resolve matters, which I appreciated. However, this does not outweigh the overall experience. Based on my experience, I found the service to be unprofessional, poorly managed, and not supportive of a buyer acting in good faith.

Shai-Malik · 14 April 2026

★★★★★ 5/5

Trustpilot

First time buyer great experience!

Bought my first house from Robinson Jackson Gravesend branch. I cannot fault them in their help and support during the time of the buying process. Buying a house is stressful enough as a first time buyer but this branch help give me clear instructions in each step of the process. It did not help as house was part of a 4 part chain but i received calls weekly and emails to help reassure me the process was still being followed through. Also were prompt with answering any queries i had and if i was unsure what would happen next, they clearly explained the process. Special thanks to Tammy. From the very beginning, she went above and beyond in every possible way. Tammy was incredibly responsive, always available to answer our questions, and kept us in the loop at every stage of the process. Even went above and beyond chasing documents with our solicitor and buyers solicitor to ensure the sale was proceeding. Tammy’s commitment and dedication are unmatched, she truly had our best interests at heart and made us feel like her top priority. Even near to exchange we had booked a holiday and was worried about delays as it was already delayed by the 3rd party in the chain. Tammy gave clear and good advice on what to do and what to expect during completion so we could go on holiday relaxed and reassured it would all go ahead. If you’re looking for an agent who is reliable, knowledgeable, and goes the extra mile, I can’t recommend Tammy highly enough. I would like to mention her colleagues who also helped during the process such as Nicola and Jo who also helped sending updates and moving the process along. They even held the keys for me till i came back from Holiday and promptly handed them over so we could move in. I would not hesitate to use them again in the future whether it would be selling or buying.

Emran · 27 November 2024

★★★★★ 5/5

Trustpilot

Maidstone Branch

Maidstone Branch In particular Jody what a star 🌟 Amazing customer service Kept me updated ,lots of curtesy calls to check I was ok and happy with everything especially as it was such a difficult time for me after my mum passed away and I was selling her much loved family home of 55 yrs Jody Tilly and Ellie were extremely supportive and made the sale of the property as smooth as possible A great team at Maidstone and fantastic customer service Thank you Debarah

MRS · 31 October 2024

★★★★★ 1/5

Trustpilot

Poor communication and luck of EMPATHY

I was looking for a property in Kent and i came across this company online, looked through what was available and in my price range , i called in and i was told i would be contacted back to send in my DIP. I have never experienced such unprofessionalism in my life. I feel like they wanted to dictate what i bought or the property was never available. The tone one of the agents used was argumentative and authoritative. I.e. asking us why we were moving to Kent ETC at which i responded it was our choice . Then again i thought , how do you ask someone you are selling property to that kind of question? It just didn't seem right so i did some digging and some research on here and I'm not surprised. I have removed them from my search engine , no history , nothing, i don't wanna deal with them, it's my money and house i spend it and on what property and where is my business otherwise these people are a joke of time wasters. good luck to the lucky ones that acquired good services from them and all the best to whoever is dealing with them. We will be looking and buying somewhere else. Thanks.

Joseph · 27 March 2026

★★★★★ 1/5

Trustpilot

What is it with estate agents pricing…

What is it with estate agents pricing properties from £xxxx-£xxxx , recently viewed a property, put an offer but surprise, surprise it is nowhere near what the delusional seller wants ,wasting everyone’s time. Advertise the house for what you want stop playing games You really are a bit too clever for your own good.

Alfred · 22 September 2026

★★★★★ 5/5

Google

Thank you so much Ellie for arranging things so swiftly and being most attentive and allaying all my anxieties at what can be a massive change in one's life. No fuss, straightforward and those I dealt with in your office went above and beyond. Thanks to Jamie too. All the best RJ

C · 17 September 2025

★★★★★ 5/5

Google

We had a positive experience with Robinson Jackson. While the process was more drawn-out than expected, this was due to external factors rather than the agent. Nikki, our sales progressor, was excellent, providing regular updates and ensuring the sale stayed on track. We would certainly recommend their services.

Lina · 15 March 2026

★★★★★ 5/5

Trustpilot

Easy and clear process

From Jack coming and talking us through the sales process it was simple no pressure came with information on local sales and what they could do for us, our home sold on the first open house, the sales team in the office have been brilliant especially Tammy getting us over the final huddle and last minute glitches keeping us informed they have made the whole process as stress free as moving house can be! From offer to completion it's taken just over 4 months which is great. If we move again they will be out first call!

Stopstart · 10 September 2024

★★★★★ 5/5

Google

We've had a great experience with Robinson Jackson to date, they've been extremely accommodating (with second / third viewings etc) and professional (as we've progressed through the purchasing process) - Izzy and Luke in particular have made the process hassle free and have been very responsive and helpful.

Jai · 15 February 2026

★★★★★ 1/5

Trustpilot

Another discriminating estate agent

Another discriminating estate agent who aim their rental property adverts at the working class only. The Robinson Jackson Barnehurst branch are currently advertising a two bedroom detached bungalow house on Parkdale Road, Plumstead, SE18 for £1,700 and they're stipulating to me in their property description that a potential tenant must have an income of £51,000. Now, given my calculation, if I was to pay 12 months rent, that would equal £20,400 which is £30,600 less than the £51,000 Robinson Jackson demand! How is somebody dictating to me how they think all my other outgoing costs are going to equal £30,600!? Robinson Jackson know full well anybody registered disabled isn't going to be earning £51,000 so their way to slyly discriminate against the disabled and aim their adverts at the working class only in not so many words is to use a third party referencing company to have certain criterias. Stupidity at it's best. Of course, Robinson Jackson defence story to get them off the hook will be "we don't set this policy, a third party referencing company does" yes, maybe so but it's Robinson Jackson who opt for a referencing company to vet their potential tenants where other referencing companies will have less harsher criterias dictating where somebody vulnerable can and can't live so the majority of the blame is on Robinson Jackson and from now on every estate agent I see doing this will be exposed. I'm glad I've finally got this review out in the open to make others aware as I've noticed Robinson Jackson creating such statements on their adverts for a number of months now. I hope Robinson Jackson end up going out of business.

Anonymous · 23 July 2024

★★★★★ 5/5

Google

I had an amazing professional experience with Robinson Jackson Catford estate agents from the beginning of the sale process of my property to the very end. The help and support from the whole team,especially the lady who handled my case has been fantastic. I was kept informed in every step of the process either by phone, email or text. My questions answered and guidance given politely and professionally. Thank you all for making my experience in this process a wonderful one. I would recommend Robinson Jackson estate agents to family and friends without a doubt.

Maureen · 2 February 2026

★★★★★ 5/5

Google

Have been working with Robinson Jackson Perkins for nearly three decades. They are a wonderful family team. Always there to guide and give advice. They will work diligently, with honesty and integrity to ensure the best outcomes,whether you are buying, selling or renting your property. Keeping you informed at every step along the process. Ive come to rely on their guidance. They are the only estate agents I would and have the pleasure of working with. I highly recommend them completely.

Andrew · 2 February 2026

★★★★★ 3/5

Trustpilot

Can’t fault the fact they TRIED to sell…

Can’t fault the fact they TRIED to sell my flat in Catford - however the market is rubbish and in the end I secured a deal with an investor. The problem lies in that i think the branch manager was very miffed that i sold elsewhere - i did check the notice period, gave notice and never heard anything back. Ive emails several times and havent had the assurance I need to continue with my sale. I’d really like it if Robinson Jackson would ease my anxiety and please confirm that we are no longer in contract so that i can go about my business and sell without worry that somehow im doing something wrong - its a really stressful time, im sure RJ can empathise. It’s not been an easy time for me, selling my home and moving away.

Claire · 23 January 2026

★★★★★ 5/5

Trustpilot

Walderslade Branch Kendal & Team

Thank you Kendal for helping us find our home and the support throughout the whole house purchase journey

Mrs · 7 May 2026

★★★★★ 5/5

Trustpilot

Fantastic Company

What a fantastic company to deal with, they couldn't have helped any more if they tried and with such a difficult sale (probate sale) Chris Perkins went above and beyond the call of duty, even working on it whilst on holiday. Doing everything he could and holding ours hands every step of the way. If i could score higher than a 5 then I would have. I highly recommend this Estate Agent

S · 11 October 2024

★★★★★ 5/5

Google

I’m surprised to be writing a review for an estate agent, let alone a positive one, but this is well deserved. Rob Langley is a pleasure to work with, professional, personable and a great service. My flat sold in 2 weeks. What more can you ask for. The whole team are friendly and helpful too.

Sarah · 17 May 2025