Robinson Jackson Catford reviews

★★★★★ 5/5

Google

Through out the whole expletive Robinson Jackson and in particular Nikki were fantastic. Nikki was very responsive and was there to answer any questions I had as a first time buyer, she set things out clearly in a way I could understand. When issues arose with third parties, Nikki was proactive, thinking of solutions and pushed to get things over the line. She made the whole process much easier and I can’t thank her enough for all her help and hard work!

James · 2 December 2025

★★★★★ 5/5

Google

First-time buyer here! I cannot say enough good things about the Robinson & Jackson Catford team. From the first viewing with the lovely Ellie, who treated us as serious buyers from the start, unlike some other estate agents we encountered, to the final steps of exchange with Chris’ assistance, we could not have asked for kinder, more professional people. A notable mention as well to Izzy, Ewa and Luke, who assisted in the process. PS We went with their recommendation regarding our solicitor and what a smooth, quick process it was! All took around 3-4 months and that’s due to us, the buyers, not being able to exchange quicker due to rental agreement we have! Thank you all!!

Zuzana · 1 April 2026

★★★★★ 5/5

Google

I met Jamie earlier on this year due to needing an up to date valuation on my Dad’s property. From the moment we met there was a genuine care and passion for his work. Throughout the last 4/5 months he has been nothing but supportive going above and beyond, seeing advice and checking in. Thank Jamie for all that you have done, it was greatly appreciated and I look forward to working with you again in the very near future.

Tenika · 9 November 2025

★★★★★ 5/5

Trustpilot

Libby was our agent

Libby was our agent, she is very professional and helpful in gaining a place to rent. The property was in great condition and clearly carefully selected by the company. She was quick to reply and was very helpful over the phone.

Callum · 2 September 2026

★★★★★ 5/5

Google

Thanks to Chris, Nikki and Jamie for all of their stellar work and dedication which helped get our purchase over the line.

Rachel · 15 May 2026

★★★★★ 1/5

Trustpilot

Disappointing experience with RMJ

Disappointing experience with RMJ. They introduced buyers, but I felt I had to drive negotiations and challenge their advice to achieve the price I wanted. My complaint was met with a response I found dismissive. For £5,100, I expected better advice and support. I wouldn’t use them again. I’m also unable to leave a google review as it’s being reported by the agency. Their google reviews are heavily sanitised and they’re abusing the system to skew their rating. Incredibly poor.

Emma · 5 October 2026

★★★★★ 5/5

Trustpilot

Calm and steady guidance - made a world of difference.

I wanted to send a note to express my sincere gratitude for their hard work and expertise in helping me purchase my new home. I know how complex the process can be, but they truly made it feel seamless and stress-free. I especially appreciate Terri from the progressions team with how she kept me informed every step of the way. Her quick responses to all my questions, and her unwavering professionalism, and calm and steady guidance made a world of difference. Thanks to Terri, Patricia and the team, I'm now settling into my new home and couldn't be happier. I'll be recommending them to anyone I know who is looking to buy or sell a property.

Charlotte · 26 September 2025

★★★★★ 5/5

Trustpilot

Excellent estate agents

We recently bought a house through the Belvedere branch of Robinson Jackson. The sales team were very accommodating, showing and reshowing the house to us and their sales negotiators, especially Charlie Greenway, were excellent at promptly answering all our questions (even the possibility daft ones). It was a smoth transaction and tgey even negotiated to move up the move-in date by a few weekd. Overall, I would highly recommend Robinson Jackson as estate agents.

Paul · 12 November 2025

★★★★★ 5/5

Trustpilot

Robinson Jackson Ebbsfleet helped us…

Robinson Jackson Ebbsfleet helped us through our house sale and onward purchase and we had a great experience. There were a lot of complications but Kerstie, Carol, and the whole team worked really hard to keep us moving forward and we felt like we were in very good hands. We'd happily recommend them to anyone looking to move house.

Lee · 11 March 2026

★★★★★ 5/5

Google

Once again perfect service selling via Jamie and his RJ Catford team. Shout out to Maria the sales progress manager who was a star. A little shocked seeing a 1 star review on the RJ page as I firmly believe 5 stars are not enough. Would highly recommended RJ and certainly look forward to working with the team again.

Shmuel · 29 April 2025

★★★★★ 5/5

Google

Chris Perkins and his team doing tremendous job. I had an excellent experience working with this team of agents. From start to finish, they were professional, knowledgeable, and incredibly supportive. They communicated clearly at every stage, answered all my questions promptly, and made the entire process smooth and stress-free. I wouldn’t hesitate to work with them again and highly recommend them to anyone looking for reliable, trustworthy, and top-quality service.

Monzu · 2 December 2025

★★★★★ 1/5

Trustpilot

Email Spam

Booked a viewing with them via Rightmove which I later cancelled, but then they start spamming me with email marketing. Seems like they use a different employees email each time to get around the fact I have tried to both unsubscribe and block their email addresses multiple times but these emails still make it into my main inbox. Would advise against giving your contact details if you don’t want to be bombarded with emails.

Tessa · 8 October 2026

★★★★★ 5/5

Trustpilot

I’ve had a fantastic experience working…

I’ve had a fantastic experience working with Chris throughout my home-buying journey. From the very beginning, communication has been excellent, always prompt, clear, and informative. He’s been incredibly helpful at every stage, patiently guiding me through the process, answering all my questions, and making sure I felt supported the whole way. It’s rare to find someone so responsive and genuinely invested in helping you make such an important decision. I highly recommend Chris and the team at Robinson Jackson to anyone looking to purchase a home!

Zohal · 14 July 2025

★★★★★ 5/5

Google

A huge thanks to Chris Perkins and his lovely team at RJ Catford for the exceptional personal service they provided in selling our property. Their knowledge of buying and selling is incomparable to corporate estate agencies. A combination of great communication, efficiency and professionalism throughout the whole process gave us a truly positive experience. I would thoroughly recommend them without hesitation. Well done to all at RJ Catford!

Billy · 9 November 2025

★★★★★ 5/5

Google

Working with Maria and the team at Robinson Jackson Catford was a really positive experience for us. The buying process wasn’t straight forward with a variety of solicitor and seller based complications, but Robinson Jackson maintained …

Lewis · 8 October 2025

★★★★★ 5/5

Trustpilot

Kay at RMJ was amazing!!

We recently bought our new home through Robinson Michael Jackson and was extremely lucky to have Kay dealing with our case. It was a more complex transaction than normal and came with more than its fair share of challenges, but Kay was nothing short of amazing throughout the entire process. She worked tirelessly to keep things moving forward, constantly going above and beyond to resolve issues and keep us informed. Her communication was clear and consistent, and her determination to get things completed was genuinely fantastic.

Dave · 13 June 2025

★★★★★ 5/5

Google

Luke, Ellie, Issy and Jamie were very helpful in my search to purchase a property. Always prompt communication and a friendly service.

Carla · 15 February 2026

★★★★★ 5/5

Trustpilot

RMJ were excellent with my recent house…

RMJ Sittingbourne were excellent with my recent house sale. Josie and Lacey went above and beyond for every viewing! I was always made to feel important when I called and never like it was an issue. Highly recommend! Zara

Zara · 9 June 2026

★★★★★ 1/5

Trustpilot

Horrible

I had a difficult experience with the Belvedere branch. I found a buyer with them, and my house was taken off the market at the end of March 2024 while the mortgage application was being done. I was told on 30 April that the application was unsuccessful. However I was informed by the buyers directly that the result of the application was known on 17 April, and that RJ were informed immediately. They sent me the relevant emails. I asked RJ three times (George Bontof, Charlie Greenaway and Amanda Wade) prior to 30 April if they had heard about the application and Bontof and Greenaway lied to me by telling me that they had not, and Amanda ignored my question. I phoned the branch towards the end of the month and someone else answered. I asked about the application and the person who answered was away for a long time and sounded very embarrassed when he came back and said that they hadn't heard yet. Bontof is the manager and apparently he told his staff to lie to me. I was told that the buyers did not get the mortgage because the husband had been in the UK for less than 2 years. I questioned that as clearly they would not have received an agreement in principle if they did not meet the lender's criteria, and the lender would not have done a survey. I phoned the lender to check this. RJ did not answer my question and instead told me something else that was untrue, i.e. that the reason was because of a problem with the husband's visa. Prior to the buyers making the application I asked RJ in writing to make sure that the lender was one who would lend on ex-Council houses in low ownership blocks, as I already had a previous sale fall through because a buyer could not get a mortgage. At the valuation, Bontof had said that they had a 'panel' of specialist lenders who would lend on this type of house. I also asked Bontof on the phone about this. He said that they couldn't approach a specialist lender until they had a definite sale figure but would make sure that they found a suitable lender after that. I said that they were supposed to check in advance whether a buyer was able to get a mortgage but he became upset by me challenging him and began to speak in a high pitched, squeaky voice so I just had to leave it. They did not ensure a suitable lender and instead allowed the buyers to apply to their original lender, which the surveyor told me had a known policy of not giving mortgages for houses like mine. Indeed the buyers told me that the application was refused because of the house being ex-Council in a low ownership block, contrary to what I was told about the reason being a problem with the husband's visa. My house was off the market for the whole of April, when there was never any chance of the buyer's mortgage application being successful. I told Bontof what the surveyor had said about the lender's policy and he just said 'It'll be OK' and put the phone down. They negotiated with the buyers about the sale price without even consulting me, and then Bontof spoke to me in a manner which I found upsetting as it verged on being aggressive. He basically told me that I had to accept what they offered because if I had been going to get other offers I would have had them by now. That was not true, as of course new people can start to look for a property all the time. They ignored a lot of emails that I sent. No memo of sale was produced. A board was only put up a long time after the house went on the market. They overvalued the house and I had to ask for the price to be lowered after only 2 weeks. The way that Bontof pretended to be nice when he valued the property then, once I had signed up for 16 weeks, behaved in a very different manner, was a truly horrible thing to experience. When I made a complaint (after I found out about the lies) they behaved like a child having a tantrum and took my house off the market immediately. Two recent viewers had said that they were going to offer and I was in the process of arranging a viewing for the next weekend. So they were willing to risk losing a fee of 1,000s of pounds just to cause me inconvenience. After first discovering about the lies etc, I tried to obtain some help from one of the partners, James Corven, in accordance with their complaints procedure. Instead of helping he forwarded my message to Bontof, who I was complaining about. Later, I made a formal complaint to him. He responded in a very rude way and just ignored all the points and said that he agreed with Bontof's response, which didn't make sense as all Bontof did was take my house off the market. He sent me some extraordinary emails. Then another partner called Jack called me and said 'What is it you want from us?' He didn't seem to understand that if a person makes a complaint they want to get a response. Finally, they recommended a really terrible solicitor, which I used when I finally sold a year later.

Christine · 16 May 2025

★★★★★ 1/5

Trustpilot

Wrongly went to them for viewing the…

Wrongly went to them for viewing the property,avoid at all cost,very blunt n confronting managers.Staff not trained for the job intended.specially Dartford branch in Kent.

Vicky · 1 September 2026

★★★★★ 5/5

Google

That was very very good service and very helpful. Thank you for all your kindness service you do.

N · 15 February 2026

★★★★★ 2/5

Trustpilot

I used this agency to sell my property

I used this agency to sell my property, and unfortunately my experience was disappointing. I felt I was persuaded to reduce the asking price without sufficient justification, which ultimately did not work in my best interest. Communication throughout the process was generally good, but good communication alone is not enough. I was under the impression that the buyer had the financial means to complete the purchase, only to later discover that they first needed to sell their own property because they did not have the funds for the deposit. This was not made clear to me from the beginning. The fees are high, as expected from a typical high street estate agency, but in my opinion the level of service does not justify the cost. The transaction was also unnecessarily delayed, resulting in a loss of both time and money. That said, there are members of the team who are professional and genuinely helpful, and I appreciate their efforts. Despite the delays and the challenges throughout the process, the sale was eventually completed. Would I use this agency again? Probably not.

Miroslav · 2 July 2026

★★★★★ 5/5

Google

5 stars for Isabella Coles! Excellent customer service. Isabella is professional, efficient and attentive to client's requirements. While viewing several homes, I could also see that Isabella also acts in the interest of the seller. It is great to see that Isabella is honest and acts in the interest of everyone. Great job! Well done!

Iwona · 16 December 2025

★★★★★ 5/5

Trustpilot

Robinson Jackson in Strood selling a property

We used Robinson Jackson in Strood to sell our property they were excellent from start to finish very professional many thanks Simon & Julie

Simon · 12 August 2026