Trusted Agent profile · Catford
Verified
★★★★★
495 reviews across 2 platforms
87 Rushey Green, Catford, SE6 4AF
Robinson Jackson's office in Catford, at 87 Rushey Green, is rated 4.0 out of 5 across 495 reviews on two platforms, including 267 Google reviews rated 4.8.
Every review we hold for the Catford office, from every platform, shown as written. First names only.
5/5
GoogleOnce our offer was accepted, Nikki took the reins and was incredible from start to finish. She was completely on our side, advocating for us at every stage and keeping constant communication with both the seller and our solicitor to ensure …
5/5
GoogleI recently bought a flat through the Catford Robinson & Jackson branch. As a first-time buyer, I was understandably nervous and often felt overwhelmed by the whole process. Chris and the rest of the team in Catford couldn’t have done more …
5/5
TrustpilotVery happy
Emma from the Strood branch was very helpful she answered all my questions with a professional approach she was also very helpful could not fault her thankyou again.
5/5
GoogleI was looking to rent a new flat in South East London, and contacted Robinson Jackson when I saw a flat I liked. Alex at RJ contacted me quickly when I expressed interest, arranged a tour of the property and was incredibly helpful and responsive with my questions and helping me in the process of concluding on the property. Thanks Alex. Excellent service!
5/5
GoogleI met Jamie earlier on this year due to needing an up to date valuation on my Dad’s property. From the moment we met there was a genuine care and passion for his work. Throughout the last 4/5 months he has been nothing but supportive going …
5/5
GoogleRobinson Jackson was immediately different from other agencies. They asked all the right questions, they listened (really listened), and they delivered a beautiful property that didn't just meet, but surpassed my vision of a dream home. …
1/5
TrustpilotThe worst experience we’ve had as…
The worst experience we’ve had as buyers with any agents in London. The branch owner is rude and pushy, they are uncommunicative (never pick up the phone, which goes automatically to voice mail), and it very much felt as if the process was anything but transparent. We were gazumped but not even given the chance to match the offer or find any way forward. These things happen, but there is a human side to buying a property and Robinson Jackson certainly did not show theirs. It is quite telling how different their approach is with sellers, based on reviews. A rather short-sighted approach given buyers in the area will inevitably become sellers - and we will never use or recommend them based on our experience.
5/5
TrustpilotAbsolutely fantastic estate agents, takes the stress out
Absolutely fantastic estate agents! They are very much seller first agents and even supported the buyers well to help it all run smoothly. The best estate agents we've ever had. John Speer even supported us in our buying of a house with another estate agent. If you want an estate agent who looks after you and offers fair pricing and is the main reason the process even went through as they chased everyone (removed so much hassle) would highly recommend?
5/5
GoogleJamie was not only such a nice guy he was an extremely efficient estate agent, felt very well looked after - went out of his way to help us find our new home! Would highly recommend
1/5
TrustpilotRobinson Michael Jackson Strood
We had an extremely disappointing experience with Robinson Michael Jackson in Strood, particularly with Nancey Liddle. The service we received was the worst we've ever encountered. We viewed approximately 10 properties with them, and almost every morning before the viewing, they would call to reschedule, often neglecting to update their system. Sometimes, this resulted in us traveling miles for viewings only to find out they hadn't been scheduled on their system, wasting our time and resources. We mentioned to the Nancey that we’re frustrated that our viewings are constantly being rescheduled and she said that there’s no record of reschedulings on their system. I had to provide screenshot text messages evidence where they had rescheduled multiple times but failed to make a record of it. Nancey's approach throughout was very rude, unprofessional, and manipulative. She pressured us into making a much higher offer than the asking price. When we felt uncomfortable the day after and wanted to view another property to ensure we weren’t getting the short end of the stick as first-time buyers, she told us that we would be causing emotional distress to the elderly couple whose property we had put the offer on. She shouted at us on the phone despite us remaining calm throughout. We ended up pulling out due to such poor customer service. We would not recommend Robinson Michael Jackson Strood to anyone seeking a smooth and professional property transaction. The lack of reliable communication and professional integrity was deeply disappointing.
1/5
TrustpilotRobinson Jackson’s Belvedere have zero…
Robinson Jackson’s Belvedere have zero customer focus. Not responding to queries, have now gone with a decent estate agent.
5/5
GoogleThe entire team at Robinson Jackson Catford are legends. They were always on my side when getting through a rough exchange and completion as a first time buyer, and I am very pleased with my new place. Huge shout-out to Shianna for the …
5/5
GoogleReally great estate agents. The building is well looked after they do not leave paperwork all over their desk. When they are not there Photos attached One improvement would definitely to be to paint near a very small shutter to remove the graffiti It would cost them very little and make a big difference to the pictures
2/5
TrustpilotAwful agents.
Awful agents. After giving them specific instruction not to contact a certain family member they went against my wishes and did so causing unnecessary issues and costing me money. One agent left my property door unlocked for weeks after a viewing. They failed to sell the property and I’m relieved to be rid of them.
1/5
TrustpilotAnyone that’s considering renting with…
Anyone that’s considering renting with this estate agent please be very careful they will do anything to keep your deposit when your tenancy ends, they are very dishonest. Be very vigilant and make note of everything which is damaged within the property when you first move in and be sure to email them about this, no matter how small you may think the damage is, even a scratch on the wall inform them as soon as possible, as they will bill you with all sorts of damages in order to retain you whole deposit if possible.
5/5
GoogleA really brilliant estate agency with reliable, helpful, knowledgable and friendly staff. We always felt like we were in good hands through the entire process. Thank you Chris and all your brilliant staff.
1/5
TrustpilotAVOID
Very unprofessional experience. A viewing was agreed upon and confirmed on the same day, but no one showed up. Multiple phone calls went unanswered, and emails were ignored. No explanation was ever provided.
5/5
GoogleWe are thrilled to share that we have now completed on our flat and are happily settled in our dream home, thanks to the incredible support from Rob Langley, our estate agent, and Maria, our progressing manager, who both went above and …
5/5
GoogleA great team that was efficient and proactive at every stage of our property sale. The house was on the market very quickly and viewings were arranged to fit in with our schedules. The offer and negotiation was a smooth and respectful …
5/5
GoogleA great sale managed by Chris. Communicated throughout the process and managed the sale and purchase well. When we popped into the office we always received a friendly welcome and no question was ever seen as silly. At the end staff went …
5/5
GoogleAbsolutely I have nothing but good things to say about Chris Perkins and his team at Robinson Jackson estate agents in Catford. Buying and selling can be stressful but Chris made every possible effort, going well above and beyond to push my …
5/5
GoogleI have only good things to say about Robinson Jackson. Sold my house extremely quickly and without fuss. Simon was very professional and efficient but was also a genuine pleasure to work with - very friendly, straightforward, honest and trustworthy. A pleasant experience all round and would highly recommend.
5/5
GoogleBought a flat through Robinson Jackson Catford and honestly couldn’t be happier with how smooth everything went. Found a property online called up and arranged a viewing with Emma for the very next day, she’s super fast, lovely, really …
5/5
GoogleI would like to thank Maria in the Progressing Department at the Catford branch for her persistence and support during a frustrating nine-month conveyancing process. We got there in the end!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
